Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 16 Sep 2021

    Excellent and speedy service saved us in a crisis!

    580 to save our apartment from a ton of damage late at night was well spent. Trevor was fast and polite and filled us in on what to expect in the future. Other companies were booking days in advance, but these people were friendly and responsive. We had two floods in quick succession after an already difficult week, and they were so nice. Honestly renters should have this place on speed dial! Highly recommend.

    Answer from pro:

    When you have an emergency, you can't wait. We get that and do everything to prioritize such situations. So glad we could help you. Thank you very much for sending us this review and rating us so highly. All the Best from E. Vaillancourt Plumbing

    Reply created 17 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Sep 2021

    Hot Water Repair

    We have been having problems with our hot water for approximately two weeks before we were able to have a plumber come out and fix it. As it wasn’t a constant problem at that point and we were also away on vacation for some of the time. Since it involved our hot water tank we called the rental company first and they sent a technician out who determined what part needed to be replaced as well as advising us that they weren’t licensed to fix our problem. I then turned to colleagues asking if anyone can recommend a plumbing company and they highly recommended this one. Everyone was so friendly and very helpful in trying to get my problem solved in a timely matter. And even though the original appointment had to be changed they made every effort to help me out. Saying if I couldn’t wait to have the repair done because at this point our hot water was nonexistent. Before we would have 5 minutes of lukewarm water and then straight cold with the hot water tap cranked all the way over. They said they would be more than happy to recommend some other companies to see if I can’t get the problem resolved that day instead of waiting until the following day for their technician to come out. I was so moved with how above and beyond they went to make sure my problem was fixed that I decided what’s one more day. I am extremely happy that I did, the technician was amazing and provided a secondary solution if that was the route we wanted to go. It was nice to be given another choice and at the end of the day they’re all about the customer which is incredible. Thank you so much for everything I am more than happy to use your services again if they’re so needed as well as recommend you to someone else who is in need of a good company to deal with.

    Answer from pro:

    Hi Chelsea, So pleased we could get your situation resolved for you. Thank you kindly for your thorough review. As you point out, customer service is paramount to us and we appreciate you recognizing us for it. Call us again anytime. All the Best from E. Vaillancourt Plumbing

    Reply created 16 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Sep 2021

    Toilet unplugged in upstairs bathroom

    Excellent prompt professional service by all members of the team. I would recommend this 5 star company to all

    Answer from pro:

    Thank you kindly from our whole team for your business and trust. All the Best from E. Vaillancourt Plumbing

    Reply created 13 Sep 2021
  • Review from alan
    Rating: 5 out of 5
    Review left on 9 Sep 2021

    24/7 Emergency Service

    a home faucet installation that went sideways we contacted 24/7 Emergency Service at E. Vaillancourt Plumbing & Heating Limited after regular business hours we were not disappointed from the moment Sara picked up the phone to field the request and tried to find a resolution. to Trevor S (great sense of humor and knows his stuff) arriving on the scene within the hour their professional and friendly demeanor helped turn a frustrating chain of events into a successful ending. I guess the most helpful comment is a cliché "“A Friend in Need is a Friend Indeed” It really felt like family helping out in time of need. that's the greatest compliment I can give you in review of our experience. It felt like family helping out in a time of need. that's the greatest compliment I can give you in review.

    Answer from pro:

    Thank you so much for your warm and thoughtful review. Your words are gracious and we feel honoured. We're always aiming for the type of service you described and it's nice to know we're hitting the mark. Call us again whenever the need arises and we'll be there for you. All the Best from E. Vaillancourt Plumbing

    Reply created 9 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2021

    Hook up to city water service.

    Brian Vaillancourt and his crew were awesome. Arrived on time and went right to work. We felt confident that they would do a great job. We were not disappointed. We would definitely recommend this company for any plumbing work you need. Thank you Brian, Dave and the rest of the crew.

    Answer from pro:

    From all of us here at team Vaillancourt, thank you for sharing your experience. Being on City water makes things simple and convenient and we're glad we could make that happen for you. All the Best from E. Vaillancourt Plumbing

    Reply created 3 Sep 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Sep 2021

    Kitchen reno

    Highly recommend this company the staff was punctual courteous and polite they cleaned up and showed you finished work
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Aug 2021

    Highly Recommended

    Great customer experience from start to finish! Everyone we dealt with was super friendly and professional. The guys showed up on time and fixed the issue quickly, leaving our room as clean as when they got there.

    Answer from pro:

    Thank you for taking the time to send us this review and high rating. Your trust and business is most appreciated. All the Best from E. Vaillancourt Plumbing

    Reply created 26 Aug 2021
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 25 Aug 2021

    Hot water under concrete leak

    Had an emergency call as we could hear water running in the house with no apparent leaks. Made the call after homestars search, and they were able to squeeze us in same day actually within an hour. Technicians came out were courteous and assessed the issue, as they were extremely knowledgeable they provided a few options to fix the problem. Within 3 hours everything was completed and cleaned up. Made a stressful situation stress free from the moment they started. Would use them again and recommend.

    Answer from pro:

    Delighted we could alleviate that stressful situation for you. Thank you for your encouraging words of praise. Always a pleasure to be of service. All the Best from E. Vaillancourt Plumbing

    Reply created 26 Aug 2021
  • Review from Moza Ghanem
    Rating: 5 out of 5
    Review left on 25 Aug 2021

    Oshawa Full House Renovation

    Working with E. Vaillancourt Plumbing was a great experience, I was doing a full renovation to my house, where I did a lot of relocation of toilets, sinks, and showers, and they were up for the job. They did a great clean job, and communication with them was easy, they were always accessible because they have an office manager and she is always available whenever you need to reach them. They are very organized and clean on the job site, their employees are all very professional and they do their work in a timely manner. Before hiring them I consulted with other plumbing companies and they gave me the most fair price for the scope of work. This is the best Plumbing company in Oshawa I advise anyone to use them.

    Answer from pro:

    Sounds like your experience with our team was a homerun and that is exactly what we always aim for. Thank you for your glowing review; we so appreciate you sharing this with us. You we're very pleasant and cordial to deal with. Should you need our help again, we're here for you. All the Best from E. Vaillancourt Plumbing

    Reply created 25 Aug 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Aug 2021

    Toilets

    I have been calling on Vaillancourt for nearly 10 years. I was care giver for my Mum who had a stroke and couldn’t handle stains. We had a clogged toilet (the only one available to her given her disability). At the time I was paying a monthly charge thru a utility program for Plumbing. When I called them in a panic I was told I would wait at least a week. I found Vaillancourt’s number and even though it was a weekend they were in my home within an hour. Recently we moved into a home that had a few plumbing issues. Vaillancourt to the rescue within 24 hours. My heroes!

    Answer from pro:

    I must say, your review brought a smile to my face when I read your last two words "My Heroes!" What a lovely thing to say and we feel so honoured to be put in such a class. We work hard to be more than the guy who just gets the job done but provides a lasting and highly thoughtful experience. You can count on us to consistently deliver. Thank you so much for your review and high rating. All the Best from E. Vaillancourt Plumbing

    Reply created 24 Aug 2021
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