Vaillancourt Plumbing & Drains

Rating: 5 out of 5

Vaillancourt Plumbing & Drains reviews (358)

  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 28 Jul 2022

    Water Tank

    This company came during an emergency. our water rank leaked while we were away. Not only was the staff friendly, courtious, and helpful right from the atart, the men that came out to help knew exactly what they were doing. They explained what they were doin, showed up exaxtly on time, and were just amazing. I would HIGHLY reccommend their seevices and use them again. ABSOLUTELY AMAZING. Thank you again for everything!

    Answer from pro:

    We are delighted to hear of your wonderful experience with our service and our techs. ...Just what we're always aiming for... next level service. Thank you kindly for words of praise and high rating. We're here for you whenever you need us again. All the Best from Vaillancourt Plumbing

    Reply created 29 Jul 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2022

    Great Customer Focused Service

    Was recommended by my plumber who retired and so pleased he got me in touch with Vaillancourt. This is a company that focuses on you - the customer - from start to finish. It begins when you call with fast and efficient service. I was kept inform and must say, Paul the plumber assigned was amazing. He called to explain our problem, costs involved and fixed it to the satisfaction of my tenants and me. Great company with great professionalism and my go to for plumbing.

    Answer from pro:

    We're so pleased to hear of your satisfaction. Thank you for your words of praise and high rating of our service and team. We are constantly thinking of how to separate ourselves from the pack so as to provide a superior service experience for our customers. It's always great to hear when we hit the mark. All the Best from Vaillancourt Plumbing & Drains

    Reply created 13 Jul 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 27 Jun 2022

    Project fix Toilets

    I had 2 toilets that would not refill correctly after flushing and a gurgle in the basement tub sink. Called the plumber. Visit booked in a day after calling the office. Trevor sent me a text with his picture saying he was on his way for the scheduled visit. This is a great idea. He was prompt, friendly and had the work done in 35 minutes - 2 toilets that flush and fill and a hot water tape that did not leak due to a new valve installed. There was also a follow up call from Meghan asking if I was pleased with service. Although I had to pay for an hour visit (total $276.00 included labour and parts) I was very pleased with the in home and on phone services.

    Answer from pro:

    Thank you so much for your kind words and favourable rating. We truly appreciate that you took the time to do this. Unlike most plumbing companies and unknown to a lot of consumers there is a big difference in the level of service you receive when you use a "Full Service" plumbing company verses a standard/run-of-the-mill shop. You pointed out some of the differences in your review and there are several other value added areas that make the Full Service experience much more comprehensive and customer focused. Anyone who has ever opted for a four or five star hotel experience over a three star one will instantly appreciate that difference. The gap is a large one and we're always aiming to be on the right side of that equation. We're delighted you found us and that you appreciate the difference that quality service makes. :) All the Best from Vaillancourt Plumbing & Drains

    Reply created 28 Jun 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 21 Jun 2022

    P trap reconfiguration

    Vaillancourt plumbing provided a quote and performed the repairs in less than 2 days, techs were very polite and respectful. Cleaned up after they were complete. Extreamly professional and prices were fair.

    Answer from pro:

    Your words of praise are very much appreciated. Thank you for taking a minute to send us this and for rating us so highly. All the Best from Vaillancourt Plumbing & Drains

    Reply created 22 Jun 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 10 Jun 2022

    Clogged Drain

    The guys arrived on time and were professional and super friendly. The explained what they were doing and kept me informed throughout the process. When asked about other plumbing jobs I needed done, Trevor assured me that they could provide the service and would be happy to come back when I was ready. Great experience!

    Answer from pro:

    Thank you for taking a moment to share your recent experience with us and for your praise of Trevor. We are always motivated by such words. Call us again anytime the need arises and we'll be there again delivering the same level of service. All the Best from Vaillancourt Plumbing & Drains

    Reply created 13 Jun 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 7 Jun 2022

    Repair burst pipe and valve

    Shane arrived on time. New access to burst pipe behind drywall was cut, old pieces cut out and new valve and pipe soldered in. Shane was pleasant, in and out...no fuss. Will use Vaillancourt again.

    Answer from pro:

    We're delighted to hear you were pleased with Shane and our service. Thank you kindly for taking the time to drop us a line and rate us so favourably. Call us again anytime! All the Best from Vaillancourt Plumbing & Drains

    Reply created 8 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2022

    Maintenance to shower

    Great efficent friendly service, very reasonable price. Employee explained what and how he made the repairs. I would recommend this company to all my friends and neighbors.

    Answer from pro:

    Hitting the target is what we're all about. Thank you kindly for taking a minute to share a line with us. Your words and 10-star rating are very much appreciated. All the Best from Vaillancourt Plumbing & Drains

    Reply created 3 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jun 2022

    Leaky Drain

    I called Vaillancourt Plumbing after reading other reviews on Homestars and upon doing so I was greeted by Paty who is truly dedicated to customer service. Wonderfully polite and courteous. I explained the issues I had with a leaky drain pipe and she accommodated my schedule which was a very specific date and time. Will most definitely call them again when I need a plumbing service. Thanks again. A.

    Answer from pro:

    We're grateful for your kind words and high rating of our service. From day one in 1955 right up to his retirement, Ed Vaillancourt continually exemplified and instilled in his team the value of friendly and courteous customer service. Subsequently, that became apart of every Vaillancourt team member's DNA from Ed's days forward to ours today. Thank you for calling us and we look forward to the next time we can be of help to you. All the Best from Vaillancourt Plumbing & Drains

    Reply created 3 Jun 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 May 2022

    Main Sewer Back Up

    I am so impressed with this company. We had a plumber in already who charged us $400 and didnt fix anything and we had the city in and they said they couldnt find the access point so they left. Right from calling the office she was so kind and had so much information. They were booked solid but squeezed me in on a Friday afternoon of a long weekend. When the gentleman came in he was polite and very resourceful and got the job done. No mess. Thank you so much for all that you do to help out, much appreciated:)

    Answer from pro:

    Thank you so much for your glowing review. We are constantly thinking about how we can create the perfect customer experience. It was a pleasure to have been of service to you. Call us again anytime the need the arises and we'll be there again to meet your expectations. All the Best from Vaillancourt Plumbing & Drains

    Reply created 24 May 2022
  • Review from Customer of Vaillancourt Plumbing & Drains
    Rating: 5 out of 5
    Review left on 16 May 2022

    tub leak, bathroom sink tap

    very courteous telephone customer service, as well as followup by text and another call after the service was completed. Service men were thorough and work done was done quickly.

    Answer from pro:

    Glad to hear of your satisfaction with our service! Thank you for your kind words and high rating. We look forward to the next time we can be of help to you. All the Best from Vaillancourt Plumbing

    Reply created 17 May 2022
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