HomeOwner
Asphalt, stone and conrete
Answer from pro:
For the record, everything is perfect without any defects, I personally visited the site two weeks ago. The only issue is with the retaining wall that runs parallel to the sidewalk, it has shifted for two reasons, it was hit by a vehicle, by your own admission, the tree roots are the other reason. As I discussed with you the same wall that runs parallel to the driveway has not moved! I also discussed options with you and told you I would be more than happy to help you out, you just recently told me to go ahead with the resetting of the wall as originally discussed, I was going to do this is a good gesture, long after the warranty has elapsed. Not so sure this is going to happen anymore. This is what you get for trying to be a good guy, we were constantly communicating, told you that there were no issues, that I never turn my back on anybody, you have my personal email and mobile #, I have always been available to discuss this with you. Your rating is not fair and this is one of the problems I have with this forum, its very easy to try and tarnish a company's reputation unfairly, even long after the warranty period. But, I believe when a potential client reads through these reviews, they have never seen the complaint that they felt they were ripped off or that the job was not completed as promised. This is very important to me. We will keep doing what we do, that is what has made us successful, and not let one apple spoil the whole bunch. Regards, Joe Zappia, President.
Reply created 26 May 2021