New Century Maids

Rating: 4.7 out of 5

New Century Maids reviews (698)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Jul 2010

    House cleaning

    New Century Maids just saved my life. I received a phone call that my in-laws were flying in from the US. I was shocked, and could only picture the state my house was in. I quickly googled and found New century Maids and called. They were the best, the set up a day for my cleaning (even though it was so short notice) and I have no words for how great the cleaners were. Prompt, courteous and my house never looked so clean. I have New Century Maids to thank. A pleasure doing business with you.

    Answer from pro:

    Hello Annette, we are happy that we had helped you in your time of need; it is our hope to always try and help our customers out when they really need us. Enjoy your clean home.

    Reply created 10 Aug 2010
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Jul 2010

    House cleaning

    Having been told that I would need to pay for an initial deep clean, I was expecting a very thorough job (especially given the high price for a small home). Instead, I came home to a house that looked good at first glance, but had none of the "deep cleaning" done. Nothing was dusted, no surfaces were wiped down, the garbage cans weren't emptied, and it was hard to believe that 4.5 hours were spent accomplishing this. Given the price, and the requirement for an initial clean, I was very unimpressed with the work that was done.

    Answer from pro:

    I am very surprised about this complaint. As all of our customers know it is our policy to call the next day and ask for feedback on the house cleaning service. We had called you as well, we invited you to take advantage of our re-do policy, if a customer sees that there has been something missed in the cleaning and lets us know they are entitled to a re-do cleaning, which is done at the earliest convenience of the customer. You had rejected this option and settled for not having it done. Also there was no onsite estimate done on your house, we only had the description of it from you, and you were given an approximate price. Once the crew arrived and began cleaning they saw that the condition of your house was very poor, it would need much more cleaning to bring it up to our standards of clean. You had received a cleaning for the amount that you paid. It was the best that the crew could do in this circumstance.

    Reply created 22 Jul 2010
  • Review from Mike
    Rating: 5 out of 5
    Review left on 11 Jun 2010

    Deep Cleaning of house

    My house needed a spring cleaning, and I called New Century Maids in Mississauga. They quickly provided a quote for the deep cleaning and the ongoing bi-weekly cleaning at my convenience. I agreed to the deep cleaning and said I would think about the bi-weekly. They really did "deep" clean my home! They cleaned everything! My house was spotless! They also provide there own cleaning supplies (which were obviously better than mine). I am very very picky when it comes to cleanliness, and I was so impressed with this service, that I did end up taking them up on the offer of thier bi-weekly cleaning service as I don't think I could have done a better job! Thanks New Century Maids, I look forward to the same kind of quality and exceptional service going forward!

    Answer from pro:

    Dear Carol, I would like to thank you for the compliment. We try very hard and it makes everyone, especially the people involved which is the crew feel great when customers send us words of praise. It is a hard job and its compliments like yours that help us go to work with a smile on our faces every day! Thank you again for your compliment. It is truly our pleasure to serve and work with you.

    Reply created 11 Jun 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Mar 2010

    House cleaning

    This year, my house was chosen by all of my friends to host the Easter party. I was very excited, except for the fact that my house was a mess. A girlfriend referred me to New Century Maids and I scheduled a cleaning with them. I was overly satisfied with the cleaning that they performed and my friends were astonished by the cleanliness of my house. Thanks New Century Maids!

    Answer from pro:

    Suzanne, thank you for good words. It is good to have you as a repeat customer since Easter.

    Reply created 10 Aug 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2010

    House cleaning

    Service was fantastic! Much better than my previous cleaning service Merry Maids. Much more detail and attention was paid. The cleaning lady was very professional and pleasant. I am recommending New Century Maids to some family members of mine.

    Answer from pro:

    Mike, I was very pleased to have the new business, but even more pleased that you thought well enough and trusted my company to recommend us to your family. That’s the best compliment I can imagine. Thank you.

    Reply created 18 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Feb 2010

    three bedroom house

    New Century Maids were excellent. They arrived on time and worked very diligently including moving furntire and sofas. No area was untouched. They even made the beds. They kitchen was spotless. The house shines. Can't wait until they come back next month.

    Answer from pro:

    Thank you Corry for your enthusiastic review, we are extremely happy that you are quite satisfied with our services and look forward to a long and healthy working partnership.

    Reply created 5 Feb 2010
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Dec 2009

    House cleaning

    I had New Century Maids in to clean my house a few weeks ago as I was looking for a new cleaning service. They did a deep clean the first time which took the whole day & I was blown away by the quality of the work! They cleaned things I didn't even know were there! I have since recommended them to everyone who will listen. Two of my sisters also had them in & said it was the best money they ever spent! I agree! They do everything & send inspectors in randomly to make sure the service remains constant with every clean! There is such a wonderful feeling coming home to a clean house & now I do...... every 2 weeks. Thanks Lilla & the rest of the crew. You are awesome! I would rate you higher but 10 is as high as they go!

    Answer from pro:

    Dear Jackie, Thank you for the exceptional review about our service and our staff. It means a lot to our company to know that people like you appreciate the work we do, and that we were able to make your life joyful. With Christmas around the corner, it must have been one less task for you to worry about. Our business depends on customer’s satisfaction and scattering the good word. We appreciate your referrals. Merry Christmas!!!

    Reply created 24 Dec 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2009

    House cleaning

    New Century Maids has been a life changing experience. I thought they would come and straighten up my house, but instead, they made the house cleaner than it was when I bought it. They cleaned up my house in no time at all leaving it spotless. I will never use another cleaning service other than New Century Maids again

    Answer from pro:

    Hi Dave, Thank you very much for the great review. The crew was very proud and satisfied with the results. Thank you so much!!!

    Reply created 24 Dec 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Oct 2009

    Apartment cleaning

    This maid company is the best in the business. These maids are so friendly and hard working it's amazing. The cleaners actually did my laundry. They washed my clothes, folded them and put them away too. They made my bathroom so clean, it looks like it did when I first moved in. They even pulled out the fridge and cleaned behind the wall. They detailed out the stove and wiped down all the cabinets. They put everything else back in place and were all smiles from start to finish. I can't wait for New Century Maids to come back to my apartment and clean it again.

    Answer from pro:

    Jodi, thank you for the kind review. . It was a pleasure to help out with your busy schedule and make sure everything was done to your satisfaction. Thanks for the great words.

    Reply created 24 Dec 2009
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Oct 2009

    house cleaning

    I hired New Century Maids to clean my house after checking out several different services. From the start they were completely professional. They set up an appointment to come to my house, explained what they would do and provided me with a price. The cleaning was set up according to my schedule and I was advised I would get a phone call confirming a day or two before. The two cleaners arrived on schedule and did an amazing job thoroughly cleaning my house. We have 2 dogs and 2 cats so keeping it clean is a challenge. Well I am totally pleased. My house is gleaming!! I was originally reluctant to have someone come in to clean my house but now I am really glad I did. I am looking forward to having a clean house again.

    Answer from pro:

    Dear Shelley, thank you very much for your feedback. It pleases me to hear that you are happy with our cleaning results. I have a feeling that you will be a satisfied customer with our company for a long time.

    Reply created 15 Oct 2009
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