Royal Classic Kitchens

Rating: 4.6 out of 5

Royal Classic Kitchens reviews (63)

  • Review from Customer of Royal Classic Kitchens
    Rating: 1 out of 5
    Review left on 15 May 2022

    Very disappointed

    Very disappointed in the workmanship of this company. Will most definitely not recommend them to anyone. Installers were careless, their caulking job is messy, there was damage to several pieces of the units. Just very, very disappointing.

    Answer from pro:

    Sorry for your experience. But please let me know anything I could help. Email me to roger.xu@rckitchen.com.

    Reply created 18 Aug 2022
  • Review from James Kahn
    Rating: 1 out of 5
    Review left on 5 May 2022

    Experience was Bad

    They completed my work last month, I'm not satisfied with their work. Really Bad experience from this company.

    Answer from pro:

    Sorry for hearing it from you. Please contact me or send me photos to roger.xu@rckitchen.com, I will work it out for you.

    Reply created 18 Aug 2022
  • Review from Kitty Leung
    Rating: 0 out of 5
    Review left on 8 Jul 2021

    Kitchen Renovation - Bad quality and Failed Customer Service

    Our kitchen cabinet (made from MDF) was first installed in October 2017. Within 12 months in October 2018, I noticed some paint bubbles on the edge of the cabinet doors. Called the office and was told that the cause was due to "excessive water damage" by us, and that this was not under warranty and I ended up paying them to repaint the doors. In less than 2 years after the repair, in Decemeber 2020, I found more paint bubbling on the cabinet doors, including those that had been repainted in 2018! I contacted the office in Jan 2021 and again, we were told that we damaged the cabinet doors with excess water. There are a total of 30 lower cabinet doors and I6 of them have bubbling paint. More of them are away from the sink or water. I am not sure how we could possibilty do such a "damage" to our own kitchen! I asked an independent kitchen renovation person to check on our kitchen, and was told that the bubbling paint was due to low grade material and poor workmenship. Royal Classic Kitchen does not take responsibility of their poor job. It took them 7 months to come to the conclusion that I need to pay for the repairs, it would cost $5000 to fix their bad paining job. I am very disappointed to see the run-down kitchen so quickly given how much I had paid for the renovation. Will not recommend anyone to use their service unless you enjoying fixing/renavating your kitchen every 2 years.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Mar 2021

    very happy customer.

    Aaron and his team, were outstanding from start to finish. Aaron, assisted with all the planning and design work of our home renovation, his understanding of our needs, and his patience were incredible.The final results of our renovation are more than we could have asked for. Thank you so much, and I look forward to telling all my family and friends about your outstanding work. Alex & Gavin the installers, were beyond professional. They were always on time, worked hard, and always kept the place extremely clean. highly recommended.
  • Review from info
    Rating: 5 out of 5
    Review left on 26 Sep 2020

    Kitchen renovation

    I was referred by another satisfied customer and was not disappointed. Aaron was my designer, He was very professional and thorough, patient and accommodating. With a patient designer like Aaron you can achieve your dream kitchen from the knowledge he shares. The installers were great. Thank you
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2020

    Kitchen

    Royal classic kitchens is an amazing company to work with. Aaron was so attentive, professional, and extremely friendly. There attention to detail is top notch. I would highly recommend Aaron and Royal classic kitchens.

    Answer from pro:

    Thank you Gaspare, we're happy to work with you too.

    Reply created 27 Jul 2020
  • Review from Customer of Royal Classic Kitchens
    Rating: 5 out of 5
    Review left on 29 Jun 2020

    Kitchen, bathroom, closet

    We are very pleased with the service that we’ve received from royal classic kitchen. After researching a few places we decided to go with them and couldn’t be happier from start to finish. Excellent design service, timely installation and great price. Aaron was fabulous to work with. We started with our main kitchen and basement kitchen, master bath and closet. After moving in we decided to get them again to do our laundry room and storage unit in basement. Highly recommend RCK.

    Answer from pro:

    Thanks for your support.

    Reply created 30 Jun 2020
  • Review from Aaron Zhang
    Rating: 5 out of 5
    Review left on 1 Jul 2019

    Complete Kitchen Renovation

    We contracted Royal Classic Kitchens for our complete kitchen renovation and have been extremely pleased with the quality of service and workmanship. Cheyenne was our designer and main point of contact, and she was always prompt to respond to our inquiries, patient in reviewing our design requirements, and friendly. Despite being an extremely busy company, the work was completed on-time with high quality products and installation. We are very happy with our new kitchen.

    Answer from pro:

    Thanks Aaron for your support, it was grad to work for you.

    Reply created 15 Jun 2020
  • Review from Kerry
    Rating: 5 out of 5
    Review left on 26 Mar 2019

    Bathroom Vanity

    We updated two bathrooms, and got custom vanity for both. Each vanity is about 60" long, with quarts countertop and drawers at the bottom. Royal Classic Kitchen was very helpful in the whole process, and had a lot of great finishes for us to choose from. They completed the vanity in the agreed timeline, and we're very pleased with the final results. The final product looks solid and stylish. We'd recommend anyone considering kitchen/bathroom reno to use Royal Classic Kitchens!

    Answer from pro:

    Thanks for your trust and referral!

    Reply created 15 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2019

    Kitchen Renovation

    We were looking to transform our kitchen and very happy to choose RCK. We worked with Aaron on the kitchen layout. He was very helpful, accommodating and provided good recommendations for a grand kitchen. Aaron was able to expedite our order and the cabinets were delivered as promised. Alex the lead installer was very skillful, efficient and to perfection. We’re extremely pleased with the workmanship and quality of the cabinets. We highly recommend RCK and return for future projects.

    Answer from pro:

    Theresa, it was really nice that you had everything prepared nicely before we jumped in.

    Reply created 15 Jun 2020