Mr. Heat Mechanical Inc.

Rating: 4.9 out of 5

Mr. Heat Mechanical Inc. reviews (199)

  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 4 Mar 2017

    Fire place insert replacement

    Work was done quickly and efficiently, although quite messy, perhaps using a ground sheet or some sort of blanket would cut back on cleaning up after the installation is done.

    Answer from pro:

    We really appreciate your business. Meanwhile we will pass your concerns to our techs for improvements.

    Reply created 4 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 Mar 2017

    Urgent repair of furnace

    Mr. Heat Mechanical replaced the Cumbustion Air Blower on my 15-year old Lennox furnace. When I called their 24/7 repair line a real person answered who was knowledgeable, understood my issue, offered options, gave a ball-park cost for the repair and booked an appointment. The Technicial was on-time and replaced the part quickly - He didn't try to up-sell me other products and services. The total cost of the repair was very reasonable and much less than I expected. I knew what needed to be replaced in the furnace as it was obvious what part was failing. Mr. Heat Mechanical trusted my diagnosis of the problem following a brief discussion and didn't insist on a pre-repair diagnosis visit by a technician - they would have if I requested one. Excellent response time and service quality!
  • Review from Vera Frances Frances
    Rating: 4 out of 5
    Review left on 2 Mar 2017

    Replaced humidifier attached to furnace

    Efficient, tidy, respectful manner and delivered on all promises except one....apart from contracted service which was A1, i was not left a spare filter after it was agreed verbally that Mr. Heat would indeed leave one. I will follow up with MR. Heat to inquire if the agreement will be honoured and make further comment to homestars should they delivery.
  • Review from HomeOwner
    Rating: 2 out of 5
    Review left on 22 Feb 2017

    Furnace & AC install after sales service

    I used Mr. Heat to install a new AC unit in 2011 and subsequently a new furnace in 2012. A total of $7,500 in product and services. I loved their professional, quick installation and the great products they sold me. Fast forward five years. I had a problem with the pressure sensor and flame sensor in my furnace recently. They came pretty much as soon as I called. Great! I was covered under a 10yr parts & labour extended warranty which they suggested I purchase at the time of install. Perfect. They made the repair quickly and then presented us with a $96 bill for a diagnostic charge. The amount of the bill is not what bothered me. Here's what did: 1) At he time I purchased the warranty they told me no additional charges. (I kept notes) 2) When I called them for warranty service there was no mention of this diagnostic charge. It was sprung on us at the time of the repair. 3) I called the warranty underwriting program to see if this was unusual. I was told by their rep that diagnostic charges are not covered but usually the installing company will include their diagnostic in the labour charge which is covered. The whole thing, while not terrible, leaves a bit of a bad taste. I won't be using them for a new tankless system I am buying for my other home in the spring or the new humidifier/dehumidifier I want to install on my furnace. 10 Stars for their Sales Service, a failing grade for after sales care.

    Answer from pro:

    Hello Kevin. Your extended parts & labour warranty is with Goodman manufacturer. Goodman manufacturer only pays the labour costs to their contractors. We are just one of their contractors. In that case, one of our techs has to come to your home once to find the problem, then to Goodman to pick up the parts, and return to your home to perform the repair. This is an extra cost to us which is not covered by Goodman's extended P&L warranty. As you can understand, we have to pay our techs because they charge us for their time and knowledge. Our service charge of $85 + HST is one the lowest in the industry. For example Enercare service charge & diagnostic fee is $99 + HST within regular hours of 9 to 5 and up to $149 + HST after 5 pm. Your furnace was installed on March 05/2012. For your information, we only provide free service Charge and Diagnostics for customer who have an Annual Service & Maintenance plan with us. In your case we never had such an arrangement, nor were we called to complete your Annual Maintenance and Safety Checks since date of installation. I hope we addressed all your concerns. Warm Regards.

    Reply created 24 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2017

    Furnace Repair

    Of course it had to happen on a cold night and on a weekend evening no less. Mr. hear Mechanics did arrive within reasonable time and got my furnace working again. Ignition unit was needed to replace. However my wallet wasn't too happy but it is it was it is. Regardless, thank you.

    Answer from pro:

    Thank you William. We really appreciate your loyalty.

    Reply created 22 Feb 2017
  • Review from Thomas Hutchinson
    Rating: 5 out of 5
    Review left on 6 Feb 2017

    New furnace and tankless water heater

    Nima and team installed a new furnace, tankless water heater and gas line for the BBQ. They came on time and completed the work quickly. I am very impressed with our new furnace. The system constantly recirculates the air in the house. Nima explained everything in detail prior to the installation.

    Answer from pro:

    Thank you Thomas. We really appreciate your loyalty.

    Reply created 22 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Jan 2017

    gas fireplace repair

    My compliments to Nima for providing exceptional customer service in repairing my gas fireplace. It is rare now-a-days to find a company that really takes care in their customer service by arriving on time and carrying out the work in a prompt and professional manner. Thank you.

    Answer from pro:

    Thank you Tina. We really appreciate your business.

    Reply created 18 Jan 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 11 Jan 2017

    Replace pilot lighter gas assembly

    The work is done promptly and the contractor is nice and explained everything to me.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jan 2017

    Furnace repair

    Super experience! Were quick to respond, efficient, very kind and communicative - made the trip out of their way on a very cold Friday when we lost heat and repaired same day with integrity. Would highly recommend and would use again (if need be!).
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Dec 2016

    Gas stove and gas dryer installation

    We were very satisfied with Nima's work. He ran into a slight issue with our stove but was able to solve it within days just before a big party I was set to host. Nima is very pleasant and competent. My whole family uses Mr. Heat and we are always pleased.

    Answer from pro:

    As always thank you Maria for trusting us.

    Reply created 4 Jan 2017
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