Grand Alarms reviews (1288)

We put our trust in Grand alarms at both of our homes and have been very satisfied. The system works as advertised and if any issues ever did arise they were very quickly resolved. It's a full blown product offering with home automation capabilities tied in, this makes our lives much easier while most importantly we feel safe.

I have been with Grand Alarms for about 9 years now and they have kept my family safe. They have professional employees that care about their customers. Over the years we had hundreds of faulse alarms and they called and checked with us every time to ensure we were safe. Their technically support staff are quick to solve all our problems and if needed they will send a technician to your home. I have never felt the need to search for another provider as Grand Alarms has been apart of our family and meet our needs and keeping our home safe. Thank you Grand Alarms!

I was getting a new alarm system put in by a technician from the company and was called with a different day than was previously mutually agreed upon . Rescheduled the appointment with the company and was given a time frame for a different day (10-2). Time came and gone without the technician not showing up or calling me and i having to call the company in regards to the unprofessional behaviour of not calling me about being late. Company informs me that he will be late due to an emergency but i told them that it is not professional to not inform the client and having to wait around without knowing.

Great service end-to-end!!!! We have been with Grand Alarms for the past 12+ years. Courteous, responsive and excellent customer service describe the Grand Alarms team. In particular, Kelsie C is one of their best!!! She is sincere and welcoming and was very helpful when we upgraded our service recently. She was proactive in providing us with multiple options, making sure that we get the best service at an affordable and competitive rate. Also, we would like to mention Syed (technician), who meticulously took his time to resolve a complicated wiring problem. Overall, Grand Alarms has been providing us with the security that makes us trust them with everything we have.

great service. Staff was amazing, very friendly and knowledgeable. Installation guys were great, worked efficiently and cleaned up once they were done, very polite. After hours support was amazing. I'm very happy with their service.

Money making mindsets. Won’t treat you nice once you have paid them for the job. I had purchased CAT6 cables and went with them because of builder lock-in. These guys have done nightmare with the cable wirings and won’t help at all. Rip off.

My husband and I moved to our new home and had a wireless system from grand alarms installed. We did not sign any contract with them as we moved our system from our old home to the new one. The service is TERRIBLE, the fire alarm from grand alarm was going off for no reason and when we called them they said it wasn't alarming (even though you could hear it ringing in the back ground) they fought with us saying it wasn't going off until we spoke with several people and they finally agreed to send a technician who had to switch out our alarm.. meaning it wasn't working since the time of installation. Next the battery died in our control panel and needed to be replaced. our alarm was sending a "tampered" signal to the monitoring station. Grand alarm didn't contact us for 4 days and did not dispatch the police despite our alarm showing it had been tampered with, I felt so unsafe after this had happened and couldn't help but think if someone broke in and actually had tampered with our alarm that Grand Alarms did not dispatch anyone when they couldn't get into contact with us! Not only has these two things occurred our alarm system is so delayed when opening the door while the alarm is set it takes over 60second for the alarm to start sounding! Lastly we have contacted grand alarms and requested to cancel in which grand alarms is stating we cannot as we are in a 5 year term. when they send us the contract we have not signed it anywhere! Not only have we not signed they also only sent us 3 out 4 pages of the contact and when we request the last page we get NO RESPONSE! I would NEVER recommend this company!! I will deter as many people as possible so they don't have to go threw the DISASTER we have! overall TERRIBLE ALARM SYSTEM AND TERRIBLE CUSTOMER SERVICE! DO NOT USE GRAND ALARMS!!!!!

hi balvinder dhillon my addris 74 park heights trail nobleton l7b0a2 my service is cansaL dec 31 2017 my system no 37-34E7 i dont like your service thank you .

I also have a problem with them, I cancelled my contract in writing with them in June and I am getting billed for another 6 moths. I refuse to be bullied by them. Beware of this as this seems to be a common thing with Grand Alarms.

Recently visited grand alarm for my home and talked consultant Mary and deeply impressed her great knowledge , she explained each and every thing in very polite manner - very satisfied.