All reviews (222)

In late October, 2024, I contracted Greg of The Garage Door Depot-Ottawa to reaffix the rear rails and motor unit of my garage door to the ceiling after it had been detached from it during renovations. My early impression from my initial email exchange with Greg was that he is a friendly, respectful contractor that would be easy to work with. And he was. He patiently listened to my questions and requests and gracefully corrected some notions I had, and then proceeded to work quietly and effectively. My garage is oddly shaped, and the layout of joists and strapping is tricky. But Greg managed to attach the door hardware to the ceiling securely and elegantly. Even the signal wires were laid nicely on the ceiling. In fact, things look much better now than before. At the end, Greg adjusted the spring and lubricated the door tooa nice, unexpected extra touch.

The staff at Garage Door Depot was very supportive in helping us choose the correct door for our home and the installation was done professionally. We are very pleased with the overall experience. It may seem as something simple to purchase a garage door but it can get overwhelming. There are so many styles and colours to choose from! The Garage Door Depot certainly made everything easier for us! M. Pare

Our family recently moved from Toronto to Ottawa, so we have experience installing two garage doors at two different houses in less than a year, which makes us unsuspecting experts. We have had amazing service from Garage Door Depot in Toronto and Ottawa, but the service in our nation's capital was absolutely second to none. Our door is the strongest, most insulated and most durable we have ever seen. Our motor is whisper quiet. The design is modern, crisp and clean. The price is absolutely reasonable and fair for the quality of product and service. But what stands out most was the incredible service. Greg (and his dog Dodger) was warm and friendly, communicative and helpful, affable and accommodating, and thoughtful beyond compare. He talked us through our choices, guided us with respect and was an absolute dream with our toddler daughter who he apprenticed throughout the installation. To top things off, he will be installing our old garage door, free of a charge, to someone on veteran's assistance. That is a quality of person that you don't encounter every day. We give our strong and unreserved endorsement of Greg's company.

Called Greg and he was prompt and personable. He took his time to repair the garage. I asked lots of questions and Greg had all the patience to answer them. I would highly recommend and will use again.

I had a custom setup for the garage door. As the garage is larger and higher than most. The issue was the right side chain had rusted out. For the second time. They not only replace the broken part but also replaced the other old and rusted parts to prevent future issues. They also went the extra mile and re-enforced the garage door motor and mechanism. Just a wonderful job all around.

We are thrilled with our beautiful new Garex garage doors! The doors arrived just as we'd ordered, we're installed with meticulous care and operate smoothly and quietly. Greg and Christine were very thorough in reviewing the functional details following installation, and in answering any questions. They are a wonderful team to work with, and we would highly recommend the Garage Door Depot! Thanks Greg & Christine!

Highly recommend! Greg and his team were excellent to work with, personable, responsive and delivered exactly what we had hoped for. He provided an insightful, honest and thorough consultation. Great experience and would definitely work with him and his team again!

One of our garage door openers decided it was time to call it a day. There were problems with intermittent openings and closings and a couple of other issues. Having trusted Greg and Christine from Garage Door Depot in Ottawa in the past, we contacted them about the issues. Greg was very helpful in trying to solve the problems without having to install a new opener. Unfortunately, the suggestions were for naught. I might have been able to replace it myself but recent rotator cuff surgery made it impossible for me to do the work myself. I sent a text message to Greg and he replied within a very acceptable time frame. The decision was made to replace the defective opener. He sent us a note yesterday morning (21 Oct 24) advising he had a cancellation and he'd be able to install a new opener that afternoon. We agreed. Within a couple of hours, Greg and Christine had installed a new Chamberlain belt drive opener, keyless entry pad and programmed the two remotes that came with the opener. He walked us through what they had done and made sure we understood the features of our new opener. He even helped program the 'Home Link' remote in our Ford Edge. As with our past interaction with them , this interaction was without complaint. The work was done professionally, promptly and at a very reasonable price. They also ensured the garage and work area was clean before they left. I have recommended Greg and Christine from Garage Door Depot Ottawa to others and I will continue to do so. Their friendliness, craftsmanship and attention to detail and customer satisfaction is second to none. Deal with confidence. Many thanks to Greg and Christine.

Excellent service. Came on time, did the work, cleaned up and left without any issues.

There are people who do the job, but to find people who do the job well with exceptional care, diligence, and awesome personality is rare! Completely happy I would recommend the garage depot 100x over!