The Garage Door Depot reviews (222)

I had a custom setup for the garage door. As the garage is larger and higher than most. The issue was the right side chain had rusted out. For the second time. They not only replace the broken part but also replaced the other old and rusted parts to prevent future issues. They also went the extra mile and re-enforced the garage door motor and mechanism. Just a wonderful job all around.

We are thrilled with our beautiful new Garex garage doors! The doors arrived just as we'd ordered, we're installed with meticulous care and operate smoothly and quietly. Greg and Christine were very thorough in reviewing the functional details following installation, and in answering any questions. They are a wonderful team to work with, and we would highly recommend the Garage Door Depot! Thanks Greg & Christine!

Highly recommend! Greg and his team were excellent to work with, personable, responsive and delivered exactly what we had hoped for. He provided an insightful, honest and thorough consultation. Great experience and would definitely work with him and his team again!

In late October, 2024, I contracted Greg of The Garage Door Depot-Ottawa to reaffix the rear rails and motor unit of my garage door to the ceiling after it had been detached from it during renovations. My early impression from my initial email exchange with Greg was that he is a friendly, respectful contractor that would be easy to work with. And he was. He patiently listened to my questions and requests and gracefully corrected some notions I had, and then proceeded to work quietly and effectively. My garage is oddly shaped, and the layout of joists and strapping is tricky. But Greg managed to attach the door hardware to the ceiling securely and elegantly. Even the signal wires were laid nicely on the ceiling. In fact, things look much better now than before. At the end, Greg adjusted the spring and lubricated the door tooa nice, unexpected extra touch.

One of our garage door openers decided it was time to call it a day. There were problems with intermittent openings and closings and a couple of other issues. Having trusted Greg and Christine from Garage Door Depot in Ottawa in the past, we contacted them about the issues. Greg was very helpful in trying to solve the problems without having to install a new opener. Unfortunately, the suggestions were for naught. I might have been able to replace it myself but recent rotator cuff surgery made it impossible for me to do the work myself. I sent a text message to Greg and he replied within a very acceptable time frame. The decision was made to replace the defective opener. He sent us a note yesterday morning (21 Oct 24) advising he had a cancellation and he'd be able to install a new opener that afternoon. We agreed. Within a couple of hours, Greg and Christine had installed a new Chamberlain belt drive opener, keyless entry pad and programmed the two remotes that came with the opener. He walked us through what they had done and made sure we understood the features of our new opener. He even helped program the 'Home Link' remote in our Ford Edge. As with our past interaction with them , this interaction was without complaint. The work was done professionally, promptly and at a very reasonable price. They also ensured the garage and work area was clean before they left. I have recommended Greg and Christine from Garage Door Depot Ottawa to others and I will continue to do so. Their friendliness, craftsmanship and attention to detail and customer satisfaction is second to none. Deal with confidence. Many thanks to Greg and Christine.

Excellent service. Came on time, did the work, cleaned up and left without any issues.

There are people who do the job, but to find people who do the job well with exceptional care, diligence, and awesome personality is rare! Completely happy I would recommend the garage depot 100x over!

My wife and I, in August 2024, purchased and had installed insulated residential Garage Doors to our new home. The friendly and professional Greg was an instant hit with both my wife and I. He was extremely patient, fabulously knowledgeable regarding all of our questions and potential concerns. We quickly settled on, with his valuable guidance: 1. Upwardor R-16 urethane insulated Doors 2. Chamberlain by Liftmaster with a belt drive DC motor (camera/backup battery/built in Wifi/Two Remotes/LED Lights) 3. Liftmaster 878 Max Keypad 4. Metal Capping on two curved top edges The final product exceeded our already high expectations. We carefully researched and received 5 company quotes. The GARAGE DOOR DEPOT was a Fantastic choice by us. Shoutouts to Christine and Tyler for bringing their talents to the table. My wife and I would not hesitate for a moment to HIGHLY recommend THE GARAGE DOOR DEPOT to homeowners who want a great product, cellular connectivity, and check the Box-One and Done!

We had problems from the beginning.capping, inserts, rubber bumpers..they always made an excuse as to why it wasnt their issue and never fixed it. Stay away!!! Ive been years dealing with them and the same inefficiency . Garaga stands by their product but they dont stand by Garaga. They should not be allowed to deal with Garaga doors.

Very satisfied with Garage Door Depot and its service representatives. I have found them to be skilled, good problem solvers and good communicators.