Appliance Service Centre

Rating: 4.9 out of 5

Appliance Service Centre reviews (391)

  • Review from Tom Styles
    Rating: 5 out of 5
    Review left on 16 Feb 2017

    Washing Machine

    Very Prompt, explained the issue and quoted on the work. The invoice ended up less than initial quote. Very satisfied.

    Answer from pro:

    We appreciate you taking the time to provide a review! Thank you for your choosing the Appliance Service Centre!

    Reply created 16 Feb 2017
  • Review from Janne Cash
    Rating: 5 out of 5
    Review left on 15 Feb 2017

    Fridge repair

    Temperature wasn't working so the control panel needed to be replaced and the fridge defrosted.

    Answer from pro:

    Thank you for your feedback!

    Reply created 15 Feb 2017
  • Review from E. Fletcher
    Rating: 5 out of 5
    Review left on 13 Feb 2017

    Appliance repair

    Our Kenmore washing machine had stopped working mid-cycle. Louis came out and quickly figured out what was wrong. He had the part on his truck and had the machine back working during the same appointment.

    Answer from pro:

    Thank you for choosing ASC and for sharing your feedback.

    Reply created 13 Feb 2017
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 9 Feb 2017

    Oven Repair

    I had included the Appliance Service Centre as a short list of companies I wanted to engage to troubleshoot an oven issue. I found the pricing to be similar to the other appliance repair companies I had phoned for price quotes. However the biggest factor was the Appliance Service Centre worked on Saturday at the same cost as a weekday visit. I found they had good customer service from start to finish. The technician contacted me to provide his analysis on the oven and the cost associated with the next steps. It was one of those decisions where you don't know whether or not to repair or replace the appliance as it was my rental property. I chose to repair due to minimizing the PITA factor and extra $300 it would cost to purchase new. I found the payment transaction to be smooth as well, as a company representative called to confirm method of payment, then I was sent a receipt via email.

    Answer from pro:

    Thank you for your very detailed feedback! We work very hard to achieve total customer satisfaction and would encourage you to contact us directly to tell us how we might achieve those extra 2 stars in your eyes!

    Reply created 9 Feb 2017
  • Review from w. Stacey
    Rating: 5 out of 5
    Review left on 4 Feb 2017

    Fridge repair

    This was a great experience. Appliance Service Centre was easy to schedule and there when they said they would be. Great customer service, very knowledgable and extremely fair. When they found that the issue would be covered under warranty I was not even charged a service call. highly recommend this company.

    Answer from pro:

    Thank you for taking the time to provide feedback on your experience!

    Reply created 6 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Feb 2017

    Leaky Washing Machine

    My washing machine developed a leak during the wash and spin cycles. I was unable to locate the leak however the technician that assisted us was able to identify the issue within minutes and explained step by step what he was doing and looking for. Great service, fast appointment scheduling and on time service.

    Answer from pro:

    Thank you for providing this great feedback.

    Reply created 2 Feb 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Jan 2017

    Dishwasher

    Was making a loud noise, sounded like the pump was on its way out. Engineer stripped the spray arm cleaned it and all was good. Good company could have charged for a new pump but didn't, carried out the minimum work necessary to fix.

    Answer from pro:

    Thank you for choosing ASC and for sharing feedback of your experience.

    Reply created 30 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Jan 2017

    Service

    Washing machine wouldn't spin- technician able to fix without replacing any parts. Very professional & helpful.

    Answer from pro:

    We are very happy that your experience was a positive one. Thank you for sharing your thoughts.

    Reply created 29 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2017

    Dryer repair

    Terry was very courteous, on time and had the dryer fixed in no time at all. I will definitely recommend this company to my friends and neighbours as I feel he is very trustworthy and very likeable.

    Answer from pro:

    Shelley, thank you for taking the time to share your comments about our service! We value your business and are thankful you chose to work with the Appliance Service Centre!

    Reply created 26 Jan 2017
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 26 Jan 2017

    Quote for Oven Repair

    I had a “wonderful” experience working with this company. After reading all the positive reviews, I decided to call them. They told me they couldn’t book an appointment on the phone and referred me to their website to fill out an online form. There was no mention of a service charge on the phone (although the lady who answered the call claimed she mentioned this. It is not true). They quoted me $380.97 to replace a control switch on an oven and when I decided not to go ahead with the service they sent me an invoice for $99.75! Their website is set up so the customer is able to book an appointment without being informed about a service charge. The customer is expected to click on the “About Your Appointment” tab where they mention this fee. It is the duty of the company to make it clear to the customer that there is a service charge. Not the duty of the customer to fish around their website for this information (or assume there is a charge). Most companies/contractors offer a free quote. This is standard practice. The owner admitted if it wasn’t for this charge the company would go out of business. I offered $20 as resolution (which I wasn’t obligated to pay) but this was counter-offered with $75! I am contacting a collection agency to pay the full price as I leave this comment ($99.75). I am leaving this review to warn customers not to do business with this company. APPLIANCE SERVICE CHARGE CENTRE. BULLYING CALGARY AND AREA CUSTOMERS SINCE 1956.

    Answer from pro:

    The basis of your review is that you hired a company and assumed they worked for free. You've acknowledged that our rates are shown on our website. You claim that we made you book online which is false. You generously offered to pay what you felt 1 hour of a journeyman technician's time worth as well as vehicle costs should be in your mind,$20.Which clearly indicates how much you value other peoples expertise and time. You threatened us with these reviews if we pursued charging you at all so your bully reference is accurate just aimed at the wrong party. There is much more to this story and we would be happy to share it with anyone who asks. We are proud of our good reputation and work hard to live up to it. Yes we do charge for the service we provide. You threatened to and followed through with your promise to try to smear our reputation. Let the people decide who is a bully.

    Reply created 27 Jan 2017
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