1 Clean Air reviews (117)

Thank you for your comments. I am very sorry that your experience wasn't up to our standards. As a service provider, we can expect that at times, unfortunate situations occur, however, if something unexpected happens, we try to find a solution to our client’s satisfaction. Our technicians are trained to be as careful as possible. We use powerful truck mounted units and I agree, when cleaning, the equipment is noisy (because of the rotating suction process). I apologize for my staff’s lack of judgment in not refraining from using the cleaning equipment while you were walking close by while your baby was in your arms. I would very much like to address this very unpleasant situation with the technicians that were sent to your home to ensure that this behavior does not repeat itself. We have several working crews and in order to discuss this at length with the men that did the work, I would need more information such as the date of the appointment and the area where you live. If you read this message, I would appreciate if you would reach out to me at 613-612-4828 and ask for Jason. If you prefer, you can also contact me via email at the following address; info@1cleanair.ca Kindest Regards, Jason Maxwell Director of operations 1Clean Air 613-612-4828

Hello Hugo, Thank you for sharing you experience. I'm happy to know that you and your girlfriend will be breathing quality air. I your require any assistance in the future, please don't hesitate to give us a call at 613-612-4828. Kindest Regards, Jason Maxwell CEO

Hello, Thank you for sharing your story, it is helpful when trying to understand why you are satisfied Smoke odour is not the easiest thing to remove in the ventilation system, but we usually succeed in the process. If your friends require any assistance, please tell them to call Jason at 613-612-4828. Thank you for your trust. Kindest Regards, Jason Maxwell CEO

Hello, When I hear the word 'outstanding' I know we did it right. I love the great feedback from you and please don't hesitate to contact us if you need anything in the future. Kindest Regards, Jason Maxwell CEO

Good day, Thank you for the comments. If you require assistance for anyone, please tell them to call Jason at 613-612-4828 and I will be taking care of them. We appreciate your trust. Kindest Regards, Jason Maxwell CEO

Hey Izzat, This short review is great. Really happy to hear that your kids are breathing quality air. Hope you all the best to you and your family. Kindest Regards, Jason Maxwell CEO

Hello Kim, We appreciate your time for the quick review. It means a lot to us and we look forward to hearing from you in the future. Kindest Regards, Jason Maxwell CEO

Hello Justin, Thank you for trusting us at the beginning. We really appreciate your business and we will see you for the future cleaning. Let us know if you need anything. Kindest Regards, Jason Maxwell CEO

Thank you for your comments. I am very sorry to hear that your experience was not up to the standard we aim to provide our clients. We just need to be careful when saying ‘’skipper ball to clean the trunks’’. This step is always part of our cleaning process and it is possible you didn’t notice. Here is our cleaning process and we might understand the reason we could miss this step. Our trained technicians begin with a pre-cleaning inspection and consultation. Next, we use a HEPA-filtered vacuum to systematically cleaning the ventilation system. The vacuum is connected to the main trunk line to collect dirt, dust and other contaminants lodged deep within the system. We always clean the supply and return registers and grills. Remove wall, ceiling and floor registers. Clean all air ducts using a variety of agitation tools dislodge the dirt and debris with our powerful duct cleaning equipment. Then we vacuum the interior surfaces of the Furnace/Air Conditioner. When the technician remove the whip, and switch for the skipper ball, it is a three seconds step and it is possible we don’t see the step. We have technicians that have been working for us for more than 20 years and they are quick and so efficient. Most of our crew do mostly three houses a day and sometimes four houses a day. I felt bad when I read you did not like the fact we used a garbage bag to maximize the power suction in the system. We always take a new bag if damaged but keep the item when it is in good condition because we like to take care of our environment. Regarding the plastics pieces left in the system, we never had any issues with a comparable situation before and knowing that, we would send a crew the following day to fix it. As for the panels, we usually create our own access a little higher on top of the coil and we also connect our vacuum hose at the same place. I sincerely apologize for the way you felt with the service and this will certainly help to improve our services. Thank you for trusting us and if you wish to discuss further, please do not hesitate to contact me at 613-612-4828. Kindest Regards, Jason Maxwell CEO