A&R Renovations Inc. reviews (110)

Review from studiobtoronto .
Rating: 5 out of 5
Review left on 6 Feb 2017
hair salon general contract
We found Adrian on this website and were lucky enough to have him fit in our renovation on such short notice which consisted in a full build up hair salon,full basement and main floor. We had a very tight deadline to complete the work. Adrian and his team ensured that not only was everything completed ahead of schedule but also with the highest of quality, attention to detail and excellent communication as to what was being done and when. Even when faced with small unexpected issues Adrian remained calm and professional and offered alternatives and much appreciated suggestions. And never once did his initial quote change. Adrian is definitely a rare find - very fair, honest and a pleasure to work with. We have already recommended him to friends and will continue to do so. He will be our go to guy for any future work. The end result exceeded our expectations and we are so happy we decided to go with Adrian.The posted pictures speak for them self's.THANK YOU ADRIAN !!!!and your lovely team!!!!
Answer from pro:
THANK YOU FOR YOUR REVIEW .
Reply created 8 Feb 2017
Review from Wendy Granger
Rating: 5 out of 5
Review left on 6 Feb 2017
Main
The renovation went very smoothly, He showed up on time through out the renovation. He was always courteous and explained what was going on if we had any questions. He always cleaned up at the end of the day and explained what he was going to do the next day. I was very satisfied with the work done by A and R Renovations.
Answer from pro:
Thank you for your review .
Reply created 8 Feb 2017
Review from HomeOwner
Rating: 0 out of 5
Review left on 26 Jan 2017
The Reno from Hell
Blackmail and bullying is the best way to summarize our experience. Please call me at 416 697 2643, I'll provide pictures and documentation from contractors who fixed all his issues. This is not something we typically do, but now that the project is complete and we have contacted a lawyer, I feel it's our duty to make sure others don't have to go through the same horror we did. We originally found Alex on this site and will never use it again based on our awful experience. I'll save everyone a long read. But here is a quick summary. Alex threatened to leave the job the first time out of 5 - 3 days into the project after giving me the extras bill, which we had agreed to no extras without discussing - all of which were core project or gauging. More importantly he already had 80% of the money. We have 2 small children and had no leverage at the time and were living in the midst of a full Reno. 3 of 5 contractors (90 % of work) Alex had never met prior to the project. They all introduced themselves to me when they arrived. His labourer was his nephews friend who he had never done work with before. Alex uses a recruiting service for trades and has none of his own contacts. The ones he did have were just as terrible as he was. He advertises himself as a G C - but refused to provide his number. Because he isn't one. He threatened to call the city and not return to complete the project if we didn't pay him in full for work not completed. He also tried to blackmail us to provide a reference on this site. Hence the link provided by him. We paid him in full to get him out of our lives, 3k not including the cost to fix errors. It was well worth getting Alex out of our lives. We provided him proper notice to end a contract we paid in full (contract is a cut and paste of home depos) even though it wasn't completed and his response was he was going to call the city. He sent us a legal letter that we agree not to post to sites like this one and he is not liable for any work completed. Everything Alex touched in our home is what we had to have fixed. He does not care about workmanship and does not even use a level. All the contractors that we had in to fix his awful work repeatedly commented on the awful work he had done in our home. All he cares about is a good review and pictures. We have to be reminded of the money we wasted and the horrifying experience he put us through on a daily basis. Not only is Alex unapproachable and a bully he his litigious and we expect his bullying to continue. 3 months after fixing all his issues and completing the project, we are now ready . We will update this post with all of Alex s next steps. Do not hire him!!! If for some crazy reason you do - talk to people he has worked for and don't rely on these reviews only since he obviously manipulates and bullies people into writing good things.
Answer from pro:
Thank you for your review, We strive to make all our customers happy and satisfied with the work we provide, however we apologize that you feel that standard was not achieved. Every story has two sides and it's only fair that I provide mine seeing as you're personally attacking my character and my company. The blackmail and bullying you're referring to, is really greed on your part. That greed can make people have adverse reactions, as this review is something you considered 4 months after the project was only 90% completed. The incompletion being due to you signing a contract and not pertaining to it, putting a stop payment on the cheque (which is considered fraud and a criminal act), attacking and threatening me in your own home and me not wanting to provide anymore free extras . You suggested a third party mediator and my suggestion was a city inspector as a mediator who would inspect my work without bias from beginning to end. If I had truly threatened to leave 3-5 days into the project, why would I have continued working on the jobsite for another month bringing the job to an almost full completion and send you a link for a review. The only point in time in which I stated I would be leaving is subsequent to you backing me against the wall, threatening and shouting profanity at me in front of all of my subcontractors. All of those subcontractors that I had previously done numerous jobs with, aside from one who I had hired due to my regular floor guy being unavailable. Who my labourers are in relation to me should be of no concern as the job was being done to code at all times. Numerous times throughout the project, as you kept adding extras to be done (for free might I add), I had asked you to please read the contract (which is not a replica of the Home Depot contract) and the invoice which has the job description. If you had done so, many of these issues would not have risen. We are a transparent company that has been around for 20 years providing great services to our customers through trust and liability. The allegations you make in this review are false and only have a hurtful intent. I have pictures , emails , text messages and documents to back up , picture of the work i provide for you are posted on this site . As for the availability of my licence and credentials, they are visibly posted on Trusted Pros for any browser to find with ease. Here is the link (https://trustedpros.ca/company/aandr-renovations-inc) Looking forward to your pictures and documentation . Regards, A and R Renovations.
Reply created 6 Feb 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 29 Oct 2016
Bathroom renovation
From the start explained each stage of the work, then would encourage questions to be asked, respects the customer's needs. Always prompt and ready to work and offers alternatives and solutions, excellent work ethic and trustworthy. Would not hesitate to recommend his services.
Answer from pro:
Thank you for your review , hope to see you to the next project .
Reply created 30 Oct 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Sep 2016
Bathroom and Bedroom
We had Alex from A&R Renovations remodel our main bathroom, enlarge our ensuite and turn our 4 bedroom house into a 3 bedroom. From start to finish Alex was hands on and accountable. Each morning at 7:15 am Alex would arrive and start work. The was no waiting around for other tradespeople to show up. Alex did 90 percent of the work himself and brought in guys to do our hardwood floor and tile in main bathroom. Both times Alex was there overseeing the work. Any issues we had were dealt with quickly and without complaint. If you’re looking for honest, skilled a tradesman who is accountable you should strong consider giving Alex a call.
Answer from pro:
Thank you very much , we hope to see you to the next project .
Reply created 28 Sep 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 Apr 2016
Ground floor renovation
I have worked with other contractors in the past. Alex is the only contractor to work for me more than once. First in 2012 when he put in a basement, and now in 2016 completely renovating our ground floor. No doubt we will again get other quotes in 2020 (hopefully sooner) and again find Alex to be very competitive. But beyond competitive, Alex is utterly trustworthy, extremely knowledgeable and executes a project excellently. What he says when he sees a potential job vs what other contractors say when they see the same potential job is very different. No garbage, no hyperbole, and interesting insights and observations that other contractors just don't make. Alex is also very clear in agreeing Change Order costs before proceeding. He also keeps the job site very tidy (as tidy as a construction site can get!) - again, this is very instructive as to his professionalism and commitment to keeping the client happy. To summarize, Alex is on time (really), on budget (really) and on the whole good to deal with (really). No large renovation is easy. There are always twists and turns and bad surprises when things get uncovered. That is a reality. But Alex will do what he can to minimize your blood pressure rising.
Answer from pro:
Thanks Alex ! That is an awesome review. As promised on the initial quote - we are good guys who take our business and our client's homes seriously. We are so please we exceeded your expectations. Thank you for taking the time. Have an amazing weekend!
Reply created 22 Apr 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Feb 2016
bathroom renovation
Alex was great to work with. Very skilled and knowledgeable in a variety of disciplines, easy to get a hold of, punctual, tidy worker, and the finished product exemplifies exceptional workmanship. Highly recommended.
Answer from pro:
Thank you for your review.
Reply created 28 Sep 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 3 Jan 2016
Full Home Renovation
I found Alex / A&R renovations though his strong ratings on Homestars, and going with him was an easy choice after interviewing several different contractors. We started with just the bathroom and 2 bedrooms downstairs as a trial, and I quickly expanded the scope to include the remaining 2 levels in the house based on his work. The major reasons for my strong recommendation are: - Good documentation - Prompt communication and follow-up when decisions are needed - Always available for advice / consultation - Willing to work with your vision and budget - Very clean / tidy - Quick resolution of any issues
Answer from pro:
Hello Derek. We greatly appreciate your kind words. It was a pleasure working with you and we truly do hope to hear from you again. Cheers! Alex and the A & Renovation inc. Team.
Reply created 10 Jan 2016
Review from HomeOwner
Rating: 5 out of 5
Review left on 13 Oct 2015
Kitchen, main floor hardwood and main bathroom
We hired Alex after reading several of the positive reviews about him and his work. We met with Alex and he was very knowledgeable and friendly. We explained our plan to replace the kitchen cabinets, remove two walls, replace the ceramic floors with hardwood and remodel the main bathroom. Alex gave us some good suggestions and advice. The demolition was handled very well and Alex and his crew were very friendly and thorough. The renovations were handled very professionally and the quality of the work was very good. Alex was available everyday and provided a detailed update on the progress of the reno. He repaired items that were not necessarily part of the renovation as well because he wants to make sure everything meets his standard of quality. Very honest and trustworthy. Alex's floor installer was a master at his work and the wood floor turned out great. Alex kept everything moving along and on schedule. He works for you as his client and he is very committed and available. We are very happy with the work and service Alex provided. We would not hesitate to recommend Alex to anyone who wishes to renovate or do any work to their home.
Answer from pro:
Dear Paul ! Thank you for taking the time to leave us a review. We do our best to always provide excellent customer service and work quality and are pleased to hear that you are happy with the work done . Please keep us in mind for the future and thank you for your recommendation!
Reply created 13 Oct 2015
Review from HomeOwner
Rating: 5 out of 5
Review left on 28 Aug 2015
Kitchen Renovation
We were looking at creating an open concept, in our Condo with a new kitchen. This required the removal of two walls and a complete gutting of the kitchen and installation of a new kitchen. We have heard the horror stories of bad contractors and was hesitant to start. We researched contractors, using sites like Home Stars and Trusted Pro. We interviewed 6 contractors and then meet Alex. I discounted contractors who did the quote, but would have others do the work. I wanted a contractor that would be there through the whole job and be accountable. I read the A & R Renovation (Alex – owner) reviews and was impressed by the comments. In choosing a contractor, you need to establish a relationship and feel comfortable with that contractor. In talking to Alex, I immediately recognized his knowledge and experience. He impressed me. Alex made sure that we were on the same page and there was no misunderstanding. A & R Renovation pricing was competitive. When taking down walls, you always have issues. Alex was able to come up with recommendations to resolve those issues. Alex brought in experts, from painters, electricians and counter installers. When the building inspector came in, everything was passed. This brought us piece of mind. We stayed in the condo during this renovation, so it was important to keep the mess to a minimum. Alex and his apprentice Josh cleaned up the site every night, before leaving. They were on-site every day on time. Alex is a perfectionist. The quality of work was top notch through the whole project. Alex and his apprentice Josh did a great job. As I reflect back, reading the A & R Renovation reviews, I would like to say that the reviews accurately reflect the work A & R Renovation does. We would not hesitate to recommend Alex and his team. Overall the job was brought in on time and budget and we are extremely happy with the results.
Answer from pro:
Thank you for the great review and trust in our work , it is a pleasure making a customer happy with our work , thank you again and see you at your next project .
Reply created 28 Sep 2015