Tom was incredibly friendly, patient, thorough, and available. He answered all of our many questions, explained things as we went through the house together and pointed out things and invited comments and questions at all times. He definitely helped put some first time buyers at ease, and was available for follow up questions and concerns. Cannot recommend him and his company highly enough. We were under some tight timelines and Tom came through for us with a very quick turnaround of the report and a follow up. The prices were fair and well explained; I feel it was a tremendous value for the level of expertise and service we received. We were tremendously pleased with the service, professionalism and his ability to make a stressful situation very comfortable and clear. No question was not worth asking, and everything was handled well beyond our expectations.