A To Z Plumbing And Drain

Rating: 5 out of 5

A To Z Plumbing And Drain reviews (112)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Sep 2015

    toilet fix

    Our toilet was not working properly. a to z showed up and advised a part needed replacing. The plumber did not have the part (a rubber flapper valve) with him but, showed me how to replace it myself. No charge, FREE! I easily replaced the part myself and the toilet works fine. The FREE advice was excellent.

    Answer from pro:

    Thanks for your review, Doug. The toilet works, this is great! Best, Dmitry.

    Reply created 4 Oct 2015
  • Review from T. P.
    Rating: 5 out of 5
    Review left on 10 Sep 2015

    Backwater Valve Installation

    After the basement backup in July 2013 I've been wanting to reduce the possibility of it happening again. I finally made the call to A to Z Plumbing & Drain after searching Homestars and elsewhere. Dmitry responded immediately and answered all my questions. Explained the whole procedure for the valve installation. Took care of all city dealings from permit to inspection and supplied the paper work for the city subsidy. Was very confident after speaking with Dmitry that the backwater valve would greatly reduce the chance of a sewer backup if there was another extreme rain event. The procedure is a bit messy but A to Z made sure absolutely nothing was tracked through the house. From start to finish (not including the initial assessment) the job was completed in 32.5 hours. The only sign any work was done was the neatly patched floor ready to be retiled. Would highly recommend A to Z Plumbing & Drain. They truly understand customer service, plus they actually deliver with excellent work.

    Answer from pro:

    Thank you for writing such a great review. I do go extra mile both in customer service and on quality of work. Frankly, it feels good when clients acknowledge, and comment on this. You are right, installing backwater valve can be messy, and we always minimize the impact on your home and never lower our standards. We work until it's clean - and done right. Thank you for your recommendation. I really appreciate it. Dmitry

    Reply created 4 Oct 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Jul 2015

    Backwater valve installation

    We found AtoZ plumbing's online website and read through the Homestars review. We emailed a quotation request and Dmitry promptly responded. He came out himself and explained about the type of valve (Mainline), his role in getting the permit, dealing with the City's inspector, etc. As he was prompt, courteous and the quote was very reasonable, we decided to go with his company. He accommodated our work date request and his crew was efficient. He definitely made it an easy and effortless process and a great homeowner experience. We would not hesitate to recommend his company to our friends and family.

    Answer from pro:

    Hi Chris, thank you very much for your review. I get a lot of my work from referrals, and it is great to see that a new client is equally satisfied. Yes this process can be complicated and time consuming for someone who's never gone through it, this is exactly why it take it off the homeowner's shoulders. Your backwater valve will serve you for many years, and I am here to help if you have any other projects. Much appreciated, Dmitry.

    Reply created 16 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jun 2015

    Back water valve installation

    I hired a to z plumbing based on recommendations from a friend who had similar work done. Dmitry was prompt, always on time, and thorough. He explained everything to me so that I understood exactly what was to be done. His workers were skilled at their job and I did not feel like I had to be watching them constantly to be sure they were doing things right. Dmitry is the best contractor I have ever hired.

    Answer from pro:

    Hello Ross, I am so honoured to read that I am the best contractor you ever hired. That's the best reward in business, and I thank you for that. I keep my operations lean and efficient, and I take upon myself to help you with the paperwork, because this is what my customers need and expect. Wishing you to never need any plumbing projects again, but if it happens, we will be happy to help. Thanks again, Dmitry

    Reply created 16 Jul 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2015

    Backwater Valve

    I found Dmitry on the Homestars site. I called him to set up a time and he came that very evening. He was always on time and very courteous. He and his staff were professional in their work. After the camera drain inspection, a problem was detected with the set up of the plumbing/drain in my basement so the valve had to be installed on the exterior. The staff did the excavation while keeping my front yard tidy and free from dirt and dust. After the inspector's visit, the excavated area was filled and the grass and pave stones put back neatly. They even saved my tulips in the garden bed. Dmitry also helped me to fill out the city subsidy paperwork. I have nothing but good things to say about Dmitry and his team! Thanks a lot gentlemen!!!

    Answer from pro:

    Dear Charlene, Thank you very much for your wonderful review of our work. We are happy you are satisfied with our work. Putting the valve outside of the house is, sometimes, the only option. And in this case, tidiness matters, treating the front yard with care matters, flowers matter. Every plumber can dig a hole, the trick is to do it neatly. If a plumber does it right front yard looks will be preserved. Thank you once again for taking your time to write about us and our work, We'll be happy to help in the future, although hope that you won't need a plumber again for a while :) Regards, Dmitry

    Reply created 30 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2015

    Mainline Backwater Valve

    This company was recommended to me by a friend who also had her backwater valve installed. Dymitry was professional and trustworthy from the first phone call and meeting. He procured the permit from the city and prepared the paperwork for the city reimbursement program, and arranged for the city inspector to come out. He gave me us a copy of the building permit as well which no contractor had ever done before; I was impressed by that. Drop sheets were put down across the kitchen floor and down to the basement to the work area. The area was kept tidy and soil put into bags until it was to be backfilled. In fact we were impressed with how tidy the area was after the hole had been dug and wondered where all the soil went! Here's where I didn't give them full stars: one of the workers dumped clay soil from the work area that was dug out in behind the shed where I had bulbs planted; a worker also filled a hole where I had prepared to plant something, with the 'left over' clay that wouldn't go back into the hole; clay that should've been taken off the property to a dump . Dymitry had no knowledge of this having happened, and when it was brought to his attention, he promptly returned the next day himself to correct the problem, despite car problems, to remove the clay his worker had dumped. I would give Dymitry full stars for his own level of workmanship, conscientiousness, respect to property, and politeness. He always communicated clearly to us what work was to be done and when a problem arose, he spoke to us about a solution and we moved forward. I would recommend this company again to friends and family, for installation of a mainline backwater valve, given Dimitry's high level of standards for his work.

    Answer from pro:

    Hi Lorry, thank you very much for an extended and positive review. I do appreciate that, despite a mishap caused by one of my workers, you rated your experience 9 stars. My goal is perfect customer service. As you noted, I have high standards of work, and I was taken aback by this situation. I thank you for taking into the account all other positive things that have happened, and not letting this episode cast a shade on your whole experience. Getting permits, learning about types of backwater valves, dealing with the City, making decisions about subject you want to know nothing about - takes a lot of time and effort. It is frustrating. So, my goal is to make it as easy and effortless for my clients as possible. I am glad to have done it for you. Thank you for being a great customer. Best, Dmitry

    Reply created 30 May 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Apr 2015

    Backup valve

    Dmitry and his team are professional, always were on time, knowledgable, quick, cleaned all the mess after the installation, and help me to file papers for government reimbursement for the valve. I recommend this company without reservations. When the lid of the device was broken during the installation, Dmitry made a special trip back to my place to replace the lid the next day. They care about their job.

    Answer from pro:

    Thank you very much, Julia. Indeed, we care about our job, and thank you for your kind words and taking time to write the review. Best regards, Dmitry

    Reply created 1 Jun 2015
  • Review from MAK
    Rating: 5 out of 5
    Review left on 6 Apr 2015

    Numerous over the years

    Dmitry has been my plumber for over a decade and has done many repairs and replacements in my old house over the years. Big jobs or smaller ones, he's always been there promptly to deal with a plumbing crisis, done great work and charged a reasonable price. I highly recommend him.

    Answer from pro:

    Many thanks for your recommendation! Dmitry

    Reply created 1 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Apr 2015

    Baemet lumbing new installation

    Plumbing installed for new shower, toilet and vanity. Also installed back water valve. The work was very well done and completed in the expected time. The price was very good given the quality workmanship. I would recommend Ato Z Plumbing and Drain to anyone.

    Answer from pro:

    Hello Gerard, thanks a lot for your review of our work. We do try to keep quality high and price reasonable. Serving all your plumbing needs, Best, Dmitry

    Reply created 1 Jun 2015
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Feb 2015

    basement water leak from ceiling

    I believe I woke Dimitri up very early this morning with a crisis call as I thought one of my pipes had frozen and burst, as water was leaking from four places in the basement. He came promptly, and quickly sized up the situation, which was not the water pipe but rather a problem with the line running from the fridge on the floor above. Though I will need to have my fridge repaired or purchase a new one, he came up with a quick and temporary solution that will allow me to use the water in our home, without worry of further water damage. He was courteous and explained the situation in a way that I could understand. I would highly recommend him to others.

    Answer from pro:

    Hi Stacey, I appreciate you taking time to spread the word about our services and recommend me. Rest assured, you can always call me with any plumbing issues, and always receive prompt, professional service at a reasonable price. Best regards, Dmitry

    Reply created 16 Feb 2015
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