Integrity Fence & Decks reviews (60)

Review from HomeOwner
Rating: 5 out of 5
Review left on 10 Jun 2013
Fence and Deck
I was very pleased with the deck and fence I received. I have been enjoying sitting on the deck and my dog has been enjoying the freedom of a fenced in yard. I would recommend them for your project
Review from HomeOwner
Rating: 0 out of 5
Review left on 16 May 2013
Fence
They installed my fence in late 2011 in Maple. The first issue was that they destroyed the grass around the fence areas and seemed to use my backyard as a common walking area so much of my grass was damaged. Darwin, who is no longer with the company I'm told, promised it would be fixed in Spring 2012. Despite MANY calls, this was never done. They actually never returned ONE phone call last year. Now, I've noticed several of the posts have very large cracks. Obviously, some cracking does occur but the cracks in some of my posts are VERY large and wide. The company refuses to come check it out nor do anything about it. Alex, the "project manager" of Integrity Fence responded to an email telling me, based on pictures I sent, that I should not worry as I will be able to enjoy my fence for another 10 years. He says they offer one of the best warranties in the market. Easy to say that when you won't follow through with customer requests to look at the fence. You can have a great warranty but if you won't follow through with it, it means nothing unless the person chooses legal action. My guess is that they used sub-par materials which may not be treated all the way through which is what is causing this damage. Sadly, I don't know for sure. What I do know is their customer service is horrible and they never fixed my grass as promised. I'm told they made a similar promise to a neighbour and didn't follow through. They should definitely remove the word "integrity" from their company name. Buyer beware
Review from HomeOwner
Rating: 5 out of 5
Review left on 19 Jan 2013
Backyard fence
We just got a fence for our backyard and after getting quotes from several companies we decided on integrity. They were very reasonable and good people to deal with. The project was completed on time and I was happy with the final result. I would use them again.
Answer from pro:
We want to thank you for sharing the positive experience you had with our company, it is greatly appreciate. INtegrity fence & Decks
Reply created 9 Feb 2013
Review from Aaron Goldman
Rating: 4 out of 5
Review left on 3 Aug 2012
Fence
These guys were very easy to deal with. I am not an expert at all, but it seems like they had good workmanship. Also, we didn't have to pay until the work was complete, which was good.
Answer from pro:
Thanks for your review, for us each of our customer's opinion is important and valuable. Integrity Fence & decks
Reply created 9 Feb 2013
Review from Darwin
Rating: 5 out of 5
Review left on 26 May 2012
fence project
I want to thank Integrity for a job very well done. A really great company to deal with from start to finish. This is the 3rd fence project I've been a part of in 10yrs. The sales guy was one of most knowledgeable and the builders were the hardest and fastest crew I have ever witnessed. The sight was clean, their rate was fair and the street was glad we chose this company. We had our project of 38 homes of 40' to 50' lot properties fully completed in 2wks. thank you guys.
Answer from pro:
It is very rewarding when we see our customers are satisfied. Thanks for let us help you with your project. Integrity fence & decks
Reply created 9 Feb 2013
Review from HomeOwner
Rating: 4 out of 5
Review left on 15 Mar 2012
sub-division fence job
Great bunch of guys, showed up on time. Kept the area very clean and tidy, would use integrity fence anytime. Great jpb guys !!!All my neigbours across the road came over to see the new fence line, they were so impressed they signed them up to do their fence line too.
Review from HomeOwner
Rating: 5 out of 5
Review left on 21 Feb 2012
fence
Integrity fence & decks was the company that build our fence. The canperters are very skilled, the service was friendly and fast. They worked to our entire satisfaction and we paid when the job is fully completed. We are planning to do our deck in the coming spring with them and have no hesitation in recommende them to anyone. Great job.
Answer from pro:
thanks for your review, it is encouraging and make us feel that we had accomplish our goals to serve our customers in the best way possible. Integrity fence & Decks
Reply created 9 Feb 2013
Review from HomeOwner
Rating: 0 out of 5
Review left on 7 Dec 2011
Fencing
Both Darwin and company have been called many times for minor adjustment to gate. Darwin saw it but no follow up and - all my repeat calls have been ignored. They suck
Answer from pro:
We are very sorry that you feel in that way and thanks for bring the issue to our attention , we can assure you that we try always every possible way to satisfied our customer, unfortunately there are issues that are out of our control, When a customer have an issue, we send a carpenter or representative ASAP to check the nature of the issue and if is in our hands to help we always glad to help, in several occasions we had repaired and helped with issues not even covered in our warranty and only motivated for our strong commitment of excellent customer service. Our apologize if we could't help you.
Reply created 9 Feb 2013
Review from HomeOwner
Rating: 0 out of 5
Review left on 28 Jul 2011
Fencing
RUDE, UN-PROFESSIONAL & DIS-SATISFACTORY EXPERIENCE: Darwin came to my house in 2 separate occasions with no business card or information, except to un-professionally inform me that the rest of my neighbours will be using Integrity Fence to complete our shared fences and that we're the last house that hasn't confirmed. I was provided with no introduction, no price quote, no information or contract TWICE at my door to assist my decision. I had to deal with an extremely rude and HIGHLY INCOMPETENT OWNER TWICE. As I provided feed-back in hopes that he will gain experience to improve his service, he declines and denies everything arrogantly. TWICE IS ENOUGH! I highly discourage people to deal with arrogant business owners who do not treat their customer with the upmost integrity, respect and professionalism. It's interesting that Darwin came up with the name "Integrity Fencing" yet there's no traits of integrity through his business practice. I would NOT recommend this business to anyone.
Answer from pro:
We are shock to see comment like your merely because your description of how the project was handle is way far from the way that we handle our projects. We enjoy of an excellent reputation in the field because we think that beside the affordability and workmanship which is very important, what it make a real different and make us stand out is our customer service starting from the receptionist who answer our customers calls to the carpenters who perform the job, we treat our customers with respect and value their opinions, We approach always our customers in a professional way with no pressures taking the necessary time to make clear all their concerns and we are open to suggestion to improve our business. After all is thanks to you, our customers, that we are one of the leader companies in the field. Our apologize is we were not able to satisfied your need in a better way. Integrity fence & decks
Reply created 9 Feb 2013
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 May 2011
fence and gate installation
We were refered by a friend to Integrity Fence & Decks. They build our fence and gate at a really fair price,. The carpenters are very skilled, fast and the job they made is very neat and professional. We have not hesitation in higly recommend them. They did an awsome job.
Answer from pro:
Thanks for your review, Sharing the experience you have with our company help other future customers to make their decisions and help us to improve our service. Integrity fence & decks
Reply created 9 Feb 2013