Rockstella Stonery Inc.

Rating: 5 out of 5

Rockstella Stonery Inc. reviews (266)

  • Review from nico
    Rating: 5 out of 5
    Review left on 17 May 2017

    Amazing customer service, great price- highly recommended

    First and foremost- Rockstella has amazing customer service. Tatiana and Natalia were very helpful and responsive throughout the entire process. The install was seamless from start to finish and they were very helpful with any follow-up questions we had. Their prices were also very competitive.

    Answer from pro:

    Nicole, thank you so much for your positive feedback, its very much appreciated. We are happy to hear that you are happy with our services and im glad we were able to answer all of your questions! Natallia

    Reply created 24 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 May 2017

    Kitchen counter production and installation

    We hired Rockstella to fabricate and install our Quartz countertops in a new addition for our home. Their team was fantastic in every way, very professional and the product was reasonably priced. I would strongly recommend them for anyone that is looking for countertops. Thanks to Natallia, Sergey and Marion. Great job!!

    Answer from pro:

    Thank you so much for you positive feedback! Its great to hear everything went well and we were able to meet your expectations! Natallia & Sergey

    Reply created 24 May 2017
  • Review from Thomas Holzschuher
    Rating: 5 out of 5
    Review left on 15 May 2017

    Kitchen Renovation

    From my initial meeting until the final installation RockStella did a fantastic and professional job at a great price!!! Out of all the rooms in your home to renovate, the kitchen is no place to cut corners. Our kitchen is the focus of our home and after the renos and the counter top installation, the kitchen looks like a Million Bucks. My initial contact with RockStella was with Natallia who was extremely knowledgeable and made suggestions to assist with my decisions. Communication was excellent and every question I asked was answered the same day. It is so hard to find a company who knows what customer service is all about. The measuring of the counter tops was quick but it also gave me an opportunity to ask more questions about the counter tops I was about to purchase. All my questions were answered professionally and all promises kept to the timing of when the counter tops would be ready for installation. During the install, everything was done neat and tidy as if the house belonged to the installers. Once installed, the installers took me through the entire installation to ensure that I was happy with the work they just did and gave me recommendations on how to maintain my new counter tops. I also purchased the sink and faucet through RockStella and everything looks awesome!!! I would strongly recommend RockStella and if I ever needed to do any more counter tops, RockStella would be the only place I would go!!! Thank you for everything!!! Thomas H, Milton, Ont.

    Answer from pro:

    Thomas, thank you so much for taking time to write a review and for your positive feedback, its very much appreciated. Its great to hear your experience had been positive! Thanks again! Natallia

    Reply created 4 Jul 2017
  • Review from Joe Colasurdo
    Rating: 5 out of 5
    Review left on 12 May 2017

    Install kitchen granite counter tops

    We are very pleased with the whole process of installation with Rockstella. Natalia was very informative and sent us to 2 large slab manufacturers where we found 2 beautiful slabs for our kitchen. The measurement by Sergei and the installation process by Mario was done very professionally, and timely to fit our schedule. The end result fully met our expectation and we would not hesitate to recommend Rockstella Stonery.

    Answer from pro:

    Joe, thank you so much for taking time to write a review and for your positive feedback, its very much appreciated. Its great to hear your experience had been positive! Thanks again! Natallia

    Reply created 15 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Apr 2017

    Quartz Kitchen Countertops

    We found Rockstella through Homestars and are very pleased with the service and results. Natallia was great throughout the process from helping with our selection to expediting our order. I still cannot believe they managed to install our countertops in just over a week from measuring. Very impressed with the entire team (sales, measurement and installation) all on time, friendly, and professional. Would definitely use their services again and recommend them to friends/family. Thanks for making this part of our renos so easy. Regards, Brad.

    Answer from pro:

    Brad, Thank you for taking the time to write a review, we are glad that you had a good experience with our team! Natallia

    Reply created 15 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Apr 2017

    New custom home quartz counterops

    I cannot say enough about Nicoletta. She was amazing through the whole project. From choosing all the countertops to scheduling the measurements and install. Great communication. The installers were great. Very accommodating. Very nice happy with the finished product.

    Answer from pro:

    It was a pleasure working with you on your project, you`ve been great to deal with and we are glad that you are happy with our services and your entire experience. We look forward to your next projects!

    Reply created 24 Apr 2017
  • Review from Robert Girard
    Rating: 5 out of 5
    Review left on 6 Apr 2017

    Fireplace hearth & surround.

    Hi Natallia, All went very well. Very happy with results. Very happy with the whole experience from initial call to you; follow-up visit/discussion with Sergey (he explained the quality/value differences between many products) ; to measurement taking; and finally to a profession install. Also, I really appreciated your emails keeping me informed of the schedule. Plus all of the appointments were on time. Thanks to you and the whole team at Rockstella. Regards, Robert

    Answer from pro:

    Robert, thank you so much for your positive feedback, its very much appreciated. Its great to hear your experience had been positive! We are looking forward to your next project! Natallia

    Reply created 24 Apr 2017
  • Review from Lauren Wallis
    Rating: 5 out of 5
    Review left on 14 Mar 2017

    Fantastic counters and great service!

    Our experience with Rockstella has been outstanding. We are doing a huge kitchen renovation and required 3 slabs worth of countertop, and had a requirement for jumbo slabs to reduce seams. The original colour we had picked was having some supply issues, and Natallia and Tatiana were great in helping us identify alternatives that would give us the look and quality we wanted. They were responsive on email and very helpful in-store with helping us make a decision, sort out timing and logistics, and so on. We ended up with LG Viatera Quartz counters, and we are so happy with them. The quote we got from Rockstella was the most competitive of all the quotes we received. The chap who came to do the measurements was professional, friendly, and efficient, and the team who did the installation worked very neatly and were very precise with their work. The one seam we do have is very nearly invisible. We are so happy with all aspects of our experience, and would certainly not hesitate to recommend Rockstella. To the entire Rockstella staff, thank you so much for all your help and we love our new counters!

    Answer from pro:

    Lauren, thank you so much for your positive review! It was a pleasure to work with you on your project. Im glad everything went well and you are happy with countertops. Thank you for mentioning installers work and the seam! All the best to your and your family and enjoy your new countertops! Natallia

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Mar 2017

    Quartz Kitchen Countertops

    I contacted Rockstella Stonery along with a number of other businesses to quote my kitchen countertops. Rockstella was the fastest to respond and had the best price out of everyone I contacted. All of my questions were answered quickly and they provided all the information I needed to make the best decision for my kitchen. The delivery of the countertops was exactly what they quoted and the installers were very professional. My floors were protected with mats during the install and the installers consulted me with every detail to make sure I was happy with the end result. My experience with Rockstella Stonery was above my expectations and recommend them to anyone looking for countertops.

    Answer from pro:

    Greg, thank you so much for taking time to write a detailed review, we appreciate your feedback very much! Its great to hear you are happy with the product and services provided by our team! Please let us know if you ever have any questions or concerns or if you are in need of our services again! Natallia

    Reply created 20 Mar 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2017

    Kitchen Counter

    Rockstella was a pleasure to work with from start to finish. Tatiana and Natallia answered all my questions (of which I had many) prior to putting in my order. They were both very knowledgeable about the various types of stones which they offer. We ended up using Vicostone Quartz for our project based on the size of slabs we needed. The measurement and installation process was incredibly smooth and incredibly quick! I had my counter installed within 3 days of the templating. Rockstella as was very professional and my counter looks amazing! I would absolutely recommend this company to anyone looking for countertops.

    Answer from pro:

    Simona, thank you for taking time to write a review and thank you for your positive feedback. Im glad we were able to find a solution for your island as there are not to many options that come in such a big size, but the colour you picked is beautiful and im so happy that you are satisfied with the results! All the best to you and your family and let us know if you ever need anything else! Natallia

    Reply created 17 Feb 2017
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