City Wide Movers reviews (23)

My girlfriend and I booked a moved with this company they were amazing. First when I called Kate was great giving a good idea of how long it would take and all costs involved. We had two guys with their truck work out at $95 per hour. There was a pick up at Stacy's place and then mine and then dropped off everything at our new place. nothing was damaged. The guys called right at 9.00 ready to go. As some will know this was the first time I have ever used movers and they made the day so stress free. They worked crazy hard I hope I never move again but if I did i would give city wide a call. The reason we went with city wide was a mixture of good information price and a lot of positive recent reviews. They Started the job at 9.00 and finished just before 6.00pm. Thanks so much

It was a long day, but,Bryan, thank you so much for making this an easy task. (if anyone from the management goes through this -please do appreciate him and the team, so they keep doing the great job) The guys came at 8 in the morning, and worked hard, apart from their lunch break, through the day. I am happy with the job. Definitely going for the service again, when time comes. Thanks very much, guys!

Thank you guys for the excellent service you’ve provided. Movers got to my house right in time. They were very clean and nice. They helped me pack all my stuff and worked really hard overall. I was very afraid of the damage, but everything went smoothly. My special thanks to Bryan, Mike and Shawn. I thought it would take much longer, but it on took 10 hours to move whole my house from High River to Calgary. I would absolutely recommend you guys to all my friends and family.

The move has been really successful;the guys were efficient and friendly, and flexible:when I've asked for specific things ,they've done it without any complaint .The whole house had been moved and set up in 5 hours-from one city to another.I am very happy.Thank you!

The company quoted me a price to move a small amount of personal belongings. I was quoted $300 for the min. 3hrs of work. The movers arrived late (claimed roads were bad, but others made it there on time, with no problems. The roads were not bad) They were rude and unprofessional. They took over three hours to load, so the storage company had closed. So I had to have the items moved to a family members garage, which took 20 minutes to unload, and they charged me $600. The quote was $300. NEVER use this company for anything.

As I was moving out of my Calgary apartment back in 2011. I had a great concern:a big dresser of red wood (my grandpa brought it from Africa-so apart from it's actual value,the thing was of sentimental one as well) .Thing was that the dresser was 1)heavy i.e. not very manipulable; 2)had to be taken out through narrow,curvy corridors. 3) expensive (not to be scratched further-scratches it had from previous movers,when moving in,were bad enough) So I called several companies ,explaining the situation, to find out,whether they could take it out safely. After some further questions,some turned me down directly, while others quoted rates so high "due to extra strenuous work", that I refused the offer myself. One of the companies I called turned to be City Wide. They did not turn me down or frighten with extra charges, but sent in an employee,Walter to see the place. The verdict was:impossible to take it out without inflicting further damage,hearing which did not make me jump for joy ,as you understand. However,luckily for me ,after a telecom with his office, he and/or his bosses came up with an ingenious solution: they craned it out of the window.Not a scratch! Moreover they charged a very small premium (negotiated in advance)for the extra job and use of the crane. Also,the helpers, Jessy and Ali , were quick and efficient, while taking out the rest of my staff.One of them was even thorough enough as to suggest to put extra protective material on some of the fragile items. Another think-even though it was getting late and they must have wanted to go home. The driver ,Elliot was driving slow enough as to ensure my precious dresser and some of the other fragile items make it one piece. Oh, and the dispatch person, Tomas had such a pleasant and professional telephone manner. The bottom line is: extremely satisfied with their engineering sense and overall attitude. Keep up the good job,guys!

This company needs to think some things threw. The two workmen couldn't read english. so ended up just throwing our boxes around that had breakables in or glass. My flatscreen tv came back smashed and they told me and their boss that it was like that before they moved it. They wouldn't take the washing machine or dryer. They charged for 8 hours of work when it should have been 4. I don't know how they got in the BBB booklet.

The move itself went decently, it wasn't fast...was quoted 3 hours and it took 6. My biggest issue is that we were never offered the opportunity to see the inside of the truck to be sure everything was out. As a result of this a painting we had ended up in the back of the truck for 3 weeks while I fought with Mila to get it back. At first I was told it was on the back of a truck and they were being used and she couldn't get a hold of anyone, I was given that story for about 2 weeks until I threatened to call the police and report theft. They then contacted me fairly quickly and I had it just today. It was damaged, damage that likely would not have happened had it not been joyriding in a truck for the past 3 weeks and their insurance doesn't cover paintings, conveniently. I then called and asked to speak to her manager, all she did was quote the contract to me and demand any complaints be sent in writing...I have not done this yet but I have no illusions that this will bear no fruit. This company is full of shady people, they use any means possible to not be responsible for their actions...I wish I had never used them, this has been a truly miserable experience. My recommendation is to STAY AWAY FROM CITY WIDE!!! They promise you will pay less but you will most certainly pay far more with this company than with another, more reputable moving company.

My experience with city Wide in Calgary was unsatisfactory to say the least. When the 3 movers arrived we were advised all contents of the house would fit in the truck with no difficulties. By the time the truck was loaded, we still had a third of our house left to load. Absolute amateurs. They left our old house at 1:30 to leave for our new house, which is a 15 minute drive (max), and didn't arrive at the new house until almost 4pm. They claimed my husband and I both gave them our wrong cell #'s and they got lost and couldn't get a hold of any body. When they did arrive and opened the back of the truck, I was agast at the room that was still left in the truck. I have since had to do about 12 loads in my car and friends cars that could have fit in their moving truck. All 3 guys were on the absolute defense when they arrived at my house insisting I pay for their lost time for getting lost. On top of that, when they arrived at the new house, they were adamant that they had to unload quickly because they had another appointment to get to. Needless to say, any of the items that they disassembled, they did not assist with assembling back together. Also, they did not even consider taking off their shoes or offer to put covers on them. I thought they were all terribly unprofessional.

Note: I have forward this email to the Manager 2 weeks ago and have yet to receive a response: *The movers “moved” incredibly SLOW! They would pick up one small box or one small item at a time and move a snail’s pace. There was a lot of standing around and watching and sauntering. Mohamad had to call in a 3rd mover in the afternoon as the move was going so slow. They said I had a lot of small stuff which takes more time. I had 80% of stuff in my garage and on the main floor by the front door. Only a few boxes in basement with a few pictures; and beds, dressers and a desk upstairs. *Movers only had 5 small wardrobe boxes for all of my clothes. Said he had new boxes but I would have to buy them. I had to move all of my clothes myself taking trips with my car. Mohamed dismissed me by saying I had too many clothes (I’m one person…my 2 kids had no clothes on hangers) and dismissed me by informing me he doesn’t deal with customer service and it wasn’t his truck. *I had boxes clearly labeled…we found them all over the place the next day…apparently they didn’t care where they went. *I called the company in the afternoon to complain about the workers; that they were moving slow and standing around a lot. I was told the manager wasn’t in and I only got excuses from the lady that answered the phone such as “they were probably moving slow so they wouldn’t hurt themselves; and it wasn’t unusual to take so long; and that they have never received complaints”. I was dismissed and disregarded. POOR Customer Service! Perhaps a little assurance that Citywide would talk to their workers would have helped. *When we got the first load to my new house my mom was there and “lit a fire” under them so to speak and got them moving faster by “encouraging” them. *The move took 2 full loads; leaving me items that I had to go back and move myself the next day. The first load took 11 hours which included all of the big furniture. The excuse I continuously heard was “the small stuff that took more time to move than the big furniture” which was their excuse for taking so long. Ironically, the second load only took 4.5 hours to move and there was ONLY “small stuff”. Apparently the late hour and the fact they wanted to go home motivated them to move faster as they did pick up the pace for the second load. *When I originally described what was in my house, I was quoted 4-6 hours. I don’t want to hear that I had “too much small stuff” and that is why it took so long to move. The guys were slow and unmotivated to work hard as it is quite evident in the time taken for the second load. I would be more than happy to have you come to my house and see for yourself how much “stuff” I had to move. I have moved in the past (a 4 person home) that didn’t take half as long as moving only 3 of us. Nor have I ever experienced such incompetent movers…EVER! *Your website indicates Fast and hardworking movers. I got Slow and lazy and unmotivated. This move ended up costing me an astronomical amount of money and more importantly a waste of my family’s time and extreme frustration.