Toronto Pro Moving And Storage Inc

Rating: 5 out of 5

Toronto Pro Moving And Storage Inc reviews (393)

  • Review from Customer of Toronto Pro Moving And Storage Inc
    Rating: 5 out of 5
    Review left on 25 Jan 2016

    Toronto Pro Moving and Storage

    Excellent company. Was very satisfied from beginning to end.. no stress at all. Company responded to my questions promptly and the movers arrived on time, were very careful, polite and respectful. They did an excellent job. Thank you to all. I would definitely hire this company again.

    Answer from pro:

    Thank You!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 23 Jan 2016

    Moving

    We had a terrible experience with Toronto Pro services. They showed up 1.5 hours late. Marian told us he would be there but sent inexperienced workers instead and didn't show up until several hours later. He advised us that him and his movers would wear protection for their shoes and they did not. As a result some of our stairs were damaged as outlined in the pic below with the stain rubbed out on the edge of a couple stairs. The workers were clearly inexperienced and could not get our couches in the basement of our new home. As a result of their efforts, they created a hole in the wall as seen in the attached picture. When Marian showed up, several hours later, he was able to quickly show his workers that the couches could be disassembled and reassembled very easily, which made them extremely easy to take downstairs. Also proving their inexperience, they were unable to get an armoire into the master bedroom. We were subsequently able to move it up ourselves a week later in about half an hour with two people, and they were unable to do it with three or four people. Lastly, in transporting our goods they damaged our television as seen in the picture. We contacted Marian a week later after we finally got around to setting up the TV and noticed it was broken. Marian would not acknowledge that his workers broke the TV, however it can clearly be seen that the screen was damaged in the move. Marian had the audacity to ask whether it was damaged before the move, which it certainly was not as we had been using it up to the day prior. Why would we want to move a broken TV??? Marian advised that he would come over to take a look at the television, and after several attempts to arrange a time, Marian never confirmed with us. All in all just a horrible experience.

    Answer from pro:

    Hi Kristian! I am very sorry to hear about your experience with our company. This is a slight different story that what happened on the moving day.It's true that we arrived later than 2.00Pm PM due to a delay on our previous move.I personal told you over the phone that the crew will arrive later and I sent an extra mover to make the move goes faster without extra charges. Our crew advised you that some of the pieces would not go in the basement or upstairs without damaging the walls or scratching the hardwood stairs and you said is FINE,keep trying.After they called for extra help,I stopped by and we were able to move the couch and some of the oversized bedroom pieces upstairs and in the basement. Because of the tight access to the 2nd floor,most of the extra large items had to be taken apart like the headboard,bed frame,etc.Trying to bring the armoire to the second floor,I realized with my " inexperience" that it's almost impossible without scratching the ceiling or the walls and you asked us to put it inside of the garage. Lastly,yes you called us about the TV couple weeks later(moving day august 29/you called september 3 or 4) and when I asked if the TV(7 years old SonyTV`s have useful life/life expectancy of 4 to 10 years) has any signs of damage on the outside,cracks,dents,punctures,etc. you said no.I offered to take the TV to the repair shop to see if the malfunction could be caused by the move or was something that could happened when you plugged in,etc.You refused to admit that this can be possible,"TV's never dies".After a few missed phone calls from both sides we didn't hear back from you,and most likely we missed some of yours due to high call volume. One more time,we are really sorry for your moving experience with our company and We hope that your next move will be less stressful and without incidents. Regards, Marian and Toronto Pro Team

    Reply created 23 Jan 2016
  • Review from Customer of Toronto Pro Moving And Storage Inc
    Rating: 5 out of 5
    Review left on 22 Jan 2016

    House Move

    Marian and his moving team were absolutely terrific. They were on time, very professional, extremely polite and worked very hard. We moved a large home from Toronto to Hamilton, plus a few small additional stops over a weekend. Marian and the team took great care of our belongings and went above an beyond. I would highly recommend Toronto Pro Movers for any jobs. Rob & Wendy

    Answer from pro:

    Thank You Rob and Wendy! Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from Customer of Toronto Pro Moving And Storage Inc
    Rating: 5 out of 5
    Review left on 15 Jan 2016

    House move

    Marian and his movers are the best! I've used another company my last two moves but they no longer had good reviews on Homestars. I highly recommend Marian and his company.

    Answer from pro:

    Thank you!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2016

    Excellent Service

    Very professional in all that they do. They were able to fit in our schedule, the moving went smoothly they knew how to handle our belongings and fit them in the truck to make sure there was no damage. The price charged was resonable, they know how to do business and put the customer first. I reccomend them without hesitation. Thank you folks for your help!

    Answer from pro:

    Thank you Emil! Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Jan 2016

    Move

    Marion and Cesar did an excellent job moving our things from a house to a condo. Their communication prior to the move was professional. They had a helpful and efficient team who arrived on time, packed and wrapped things thoroughly, were careful in their moving of large items, and took pride in their work. They completed the move within the estimated time and there were no surprises. They were clearly focused on customer satisfaction and it was a pleasure to work with them. I highly recommend Toronto Pro Moving and Storage.

    Answer from pro:

    Thank you Kevin!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 31 Dec 2015

    Moving 1 bedroom in Toronto

    Hired them to move a one-bedroom across Toronto, and they were fast and there were no damage to any furniture. They even supplied wardrobe boxes for me to use, and blanket wrapped the furniture and plastic wrapped the mattress as they don't have mattress bags. I would totally recommend this to anyone looking for movers, as they made moving day relatively painless for me.

    Answer from pro:

    Thank you Edmund!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from Barbara Storey
    Rating: 5 out of 5
    Review left on 29 Dec 2015

    Happily moved to Guelph by Toronto Pro M3000overs

    We recently hired Toronto Pro Movers for our residential move from Toronto to Guelph. Not only did they complete our move in record time but there was also no damage and all furniture was set up and placed where we wanted it. The movers were caring , friendly and respectful of us and our belongings. We would highly recommend them to family, friends and my clients. Sincerely, Barb Storey, Sales Representative Royal LePage Connect Realty, Brokerage Royal

    Answer from pro:

    Thank you Barbara!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from Ella Zetser
    Rating: 5 out of 5
    Review left on 9 Dec 2015

    Big warehouse move, job well done!!

    I own the largest Home Staging company in Toronto. In October this year, we decided to move our 20,000 sqft warehouse that was FULL of furniture to a new larger location. After meeting with Toronto Pro Moving and Storage, I knew we made the right decision - to use a moving company in order not to disrupt the business. They were truly amazing. They under-promised and over-delivered. All their employees were nice and did their job carefully. They finished the move sooner than they anticipated, and the price did not change. I am so happy i met them, i now have another supplier i can recommend to my clients as well. Thank you again for your help. it was worth every penny!!

    Answer from pro:

    Thank you Ella for your business! Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Dec 2015

    Move from Apartment to House

    Marian and his team arrived 15 minutes early and ready to work. They were very quick and cautious with our items. Highly recommended as they offer extremely competitive pricing. Would definitely use them again.

    Answer from pro:

    Thank You!Happy New Year! Sincerely, Toronto Pro Moving Team

    Reply created 28 Dec 2016
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