Vivint reviews (23)

They installed our Alarm system and we are happy with it its working perfect for us, and they offered much more equipment than we agreed with them when we made the deal and its all free of charge, their installer is a bit messy and we have to clean after him, but over all its fine.

This is going to be a lengthy one. Initial Sale: A salesman came to our door to sell us the system. We saw the orange placards up all over the neighbourhood, and figured, why not! A bunch of promises were made, including that when we moved, we could leave the old system behind, and they would come to our new house and install all new equipment at no charge and we would continue our contract. I believed this as they would potentially gain another client when someone took over our old system. The system: The system is nice, however very expensive. We paid an initial cost of $99, + $69/mth for a 7-year contract. I didn't mind the long contract because I never intend on getting rid of my home alarm. At the end of the day however, this is a lot of money going to Vivint for such shotty service. You can buy a complete home automation system now for $200-$400, and maybe $500 with a full alarm included. The move: Upon moving, we phoned Vivint to set up a time for someone to come do the install on our new house. They informed us we would be charged over $500 for a new panel and equipment, OR we would have to take the system out of our old house. Of course, the condition for sale on our old house was that we leave the alarm, so now we either break that condition, or pay Vivint a ton more money. My wife and I logged almost 9 hours total on the phone with Vivint being thrown around to different departments, and finally we ended up convincing our buyer that unless she wanted to take over our contract, we would have to take our old alarm panel. Vivint made us break conditions on our real estate agreement, and still in the end offered absolutely nothing. This was the worst customer service experience I've ever had with anybody! The new install: They send an installer over who is at our house for 7 hours installing the simple new system. This is due partly to him talking on the phone to his wife half the time, but also because even for those guys, they have to wait on the phone with Vivint forever. He then tried to 'sell' us additional equipment as we needed more sensors than our "10 point allotment" allowed. The total bill was almost $700 until we sat him down and had a talk. Magically he got a hold of his manager and most of that was waived. Conclusion: VIvint is not worth your time or money. If you're looking for a monitored system, look into another company for sure. If the alarm and home automation is what you're looking for, there's a ton of systems out there that do the same thing, if not better than Vivint.

This is the worst security company I have ever dealt with. my house was broken into and Vivint allowed the intruder inside and to remain in my house. I was assaulted Vivint did not offer compensation nor did they even apologize

I've had VIVINT for 3 + years only because I've signed a contract and have no choice but to pay for the product. Hardware falls off, VIVINT, broke my secondary DMZ to run the camera, they don't show up on service calls, keyless entry never worked from day one and they never came back to fix it. I was told I had a wireless system but it was tied into my original wired system. Its an absolute mess. Customer service reps on phone are kids with no bedside manner. I disconnected my VIVINT system and pulled the batteries out. With in minutes I had an email from VIVINT saying there was a power outage in my area affecting 2% of the population!!! WTF. I pulled the power and backup battery myself. At this time not one rep from VIVINT even called me. WOW DO NOT PURCHASE this product.

The worst company to deal with!!! The installer wreaked our front door, key pad does not work, and other damages to our home. Vivint refuses to fix and of the damages so i told them I will not pay till they come and fix the problems. we finally came to a agreement that i would make a payment by a certain date and they will not send the account to collections and find a contractor to fix the damages.I just received a letter from a collections agency but still no contractor!!!! Now I'm forced to pay them for a service that doesn't work and damages to my home!!!

I have had vivint for over a year and feel so safe knowing that my cats are safe and I can view them on the camera. I would highly recommend vivint and love them!!!!!!!

I just wanted to add that the service technician was very friendly and the security company as well. There service has been very satisfactory and we are pleased to recommend them to our friend.

I too was impressed for Vivint until our house went into alarm with no one home. Vivint called me, I immediately said yes dispatch the authorities and 35 minutes later I arrived home. No authorities showed up and I cancelled the call 70 minutes after the initial alarm. Vivint's response: we'll request the authorities (not police, security company) hire more people.

I love this service. Works so much better then our previous providers... We have our service linked to our cell phones and can control our alarm, door lock, thermostat, etc from the ease of our cell phones no matter where in the world we are. The only issue I would have is you do spend quite a bit to have this service and you are signing a contract of 2-3 years.

We have our alarm system through them. It took out a few phone calls. visits before we got a sign for our yard. Besides that we had no issues with them. They helped us with the grass break part of our system since lego being dumped out was giving a "glass break". We love the fact even without a smart phone we get texts if an alarm goes off at our house or power turns off.