Aire One (Aire One) Heating & Cooling

Rating: 3.5 out of 5

Aire One (Aire One) Heating & Cooling reviews (301)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2011

    Furnace installiation

    When Aire One came into give the estimate, they were really professional. The representative I worked with was really nice and helpful. They had the best price that we could find. The job was also done in a timely manner.

    Answer from pro:

    Thank you for providing such encouraging feedback. You brought a smile to our faces when we read your recent review at our Aire One Hamilton location. We are delighted to hear of your positive experience recently with AireOne Heating and Cooling. As you can testify, our salesmen, staff and installation / service technicians are indeed professionally trained and courteous too. -- Aire One Stoney Creek Heating and Cooling | AireOne.com & AireOne.ca

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2011

    Dead furnace in the middle of winter!

    Our furnace died one cold night in January. Aire One had a consultant out within the hour, and had a new furnace to us within 24 hrs. We had only positive experiences with the consultant and installers.

    Answer from pro:

    Here at Aire One Hamilton, We are overjoyed to hear of your great experience with one of our Sales Consultants recently on a cold wintery January night. We are glad you knew to call us and got a taste of our salesmen, staff and installation / service technicians who are professional, well trained, equipped and courteous too. Once again, we thank you calling out to AireOne in times of distress. Warm Regards, -- Aire One Hamilton Heating and Cooling | AireOne.com & AireOne.ca

    Reply created 29 Mar 2012
  • Review from HomeOwner
    Rating: 3 out of 5
    Review left on 3 Mar 2011

    Central Air Conditioner Installation

    When booking the appointment for installation, the agent said that it would only take a maximum of 3 - 4 hours for the full installation. The technician that showed up was a sub-contractor and he brought an apprentice with him. The work took over 7 hours to complete and they also didn't have all of the parts needed for the job, so they had further delays when leaving to get equipment/parts. The A/C unit works fine, but I had not planned on 7 hours of labour.

    Answer from pro:

    Dear Vet, Thank you very much for your business and for choosing Aire One once again for your Central Air Conditioning installation from Aire One. We do appreciate your business and your honest feedback and thank you for your patience and understanding. As you may know, on job training in an economy like ours is not as common as it used to be. It breaks our heart to hear that the extra couple of hours has caused you discomfort, stress & fiction. Perhaps the reason our technician showed up was a sub-contractor and he brought an apprentice with him was because there were some complications with your equipment and home which may cause you more anxiety if you were informed. We are confident that our technicians are well trained and would go above and beyond the call of duty to ensure that the job be done according to our high standards. As the case may be, you had more people working to service and please you than usual. I'm sure you would agree that the extra time would save you a lot of heartache and trouble down the road - had you known of all the factors. Rest Assured, you are in good hands with Aire One Heating and Cooling.

    Reply created 31 Mar 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Jan 2011

    Air Conditioner Repair

    Air One Markham installed my furnace and AC a few years ago. The AC broke down last summer - when I called Markham, they tried to pass me off to the various franchisees around the city. No one would help and they all tried to pass me off on the other. Calls were never returned. Finally after threats to go to the media, and half a year of no AC, someone came, charged me $400 to fill the freon but offered no guarantees it was fixed. This happened a second time. I finally moved to a new company.

    Answer from pro:

    Thank you for your business Kurt and for allowing Aire One to install and service your home for your heating and cooling system. After reviewing your file and the repairs performed at your home, the complete repair of your system was done under warranty and subsequently no charge to you. We are happy to have been able to provide this service for you and to be able to repair your home cooling system. At Aire One, we pride ourselves on our service and installation. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager

    Reply created 8 Mar 2012
  • Review from HomeOwner
    Rating: 1 out of 5
    Review left on 21 Jan 2011

    york furnace

    They replace my old furnace with new york high efficence furnace (Still keep my exist air conditionor and temperature controller) on November 2009. It works fine for furnace at first. Then it stops working. After aire one technication replace the new fuse, furnace works fine.. That technication told us it is our temperature controller issue, they will charge us the fee although it works fine with my old controller. On July 2010, furnace blow the fuse again when we try to turn on air condition. This time it turns out the wire aire one put to connect my old aireconditionar with furnace was wrong. Really bad service, they connect the wrong wire at first place. My tempset was good.... They just want to charge more money by any chance ....

    Answer from pro:

    Thank you very much Richard for your business and in choosing Aire One for installation of your home heating system. We are happy to be of service to you and appreciate your continued patronage. After reviewing your file and the concerns at your home, the issues seem to be from the existing air conditioner and thermostat. No new wiring was done for the existing units. The furnace installed by Aire One is working and seems to have no problem. The problem could be with the existing wiring and/or air conditioner and thermostat. At Aire One we take pride in our service and installation. We look forward to dealing with you again. If you have any other questions or concerns please do not hesitate to call the office or email me at admin@aireone.com. I would be more than happy to be able to help you in any way I can Sean, Service Manager

    Reply created 6 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Dec 2010

    Furnace and Air Conditioning Replacement

    I was very nervous about spending this kind of money with a company I did not know but the experience was terrific!. A fair price, unbelievable warranty (10 Years!!), professional installation...even rolled out a red carpet to protect my floors. I highly recommend this company and would not hesitate to use them again.
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 3 Dec 2010

    Chimney Liner Install

    NEVER USE THIS COMPANY!!! We needed a new chimney liner installed and this company sent one man to do a two man job. Once he got it done, we noticed that the duct work had a gap that would allow exhaust to enter the home. When confronted, the worker argued that we didn't know what we were talking about. Then he backtracked and fixed that gap. The next day, we had a new water heater installed, and that technician (different company), noticed that the venting was done incorrectly. There were several other gaps, the duct was not snapped together properly, the ducting was not screwed together with the correct type or number of screws. He was suprised at the shoddy job. On top of that, one of Aire One North employees OPENED A BEER ON OUR DRIVEWAY - Not Professional in the least. They say they do not have a customer by my name? I have their invoice to prove they did the "work". Do not hire.

    Answer from pro:

    This review is not true and you know it. Why are you doing this? We do not even have a customer by your name. Please do not spread lies about Aire One North or any other companies. Thank You.

    Reply created 31 Mar 2012
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 28 Nov 2010

    Best investment - Installation of Gas Water Heaters

    My husband and I replace our expensive oil furnace and 2 water heaters rented by Direct Energy. The installation was done is a time manner but some problems with The approval of installation with the Ontario Energy Board. We worked directly with president Matthew Arbab who personally got involved with manufacturer and the government.After two days of no hot water....Our two gas water heaters were approved for use as well as our mid efficiency Gas Furnace. Today we are saving over 35% in electricity bills thanks to these gas water heaters. They have proven to be one of the best investments in our house because like most homeowners we are saving money that would be spent on expensive electricity bills..

    Answer from pro:

    Thank you very much for your business and for choosing Aire One for your installation needs. We appreciate your business and your feedback. We are happy that the installation of your two gas water heaters and furnace system has led to comfort in your home and also additional monthly savings for you. We look forward to continued service with you. If you have any other questions or concerns please do not hesitate to call the office or email me at Sean@aireone.com. I would be more than happy to be able to help you in any way I can. Sean Ferenczi, Service Manager of Aire One Metro Toronto Heating and Cooling | AireOne.com & AireOne.ca

    Reply created 27 Mar 2012
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 25 Oct 2010

    Full Heat/AC Replacement

    Full Install took approx. two and 1/2 weeks; -they sold me a steam humidifier without the knowhow to install the unit. -a senior electrician had to do a full rewire due to a flawed install -drainage was improperly installed Follow-up -unit didn't fire-up to start the heating season. -technicians came out three times before properly diagnosing the issue and resolving. Definitely not the type of service that was sold (when I signed the contract), and absolutely not the type of company I'd recommend to others (price isn't everything). Hopefully, they take this oppertunity to properly (re)train their service and install staff.

    Answer from pro:

    Are you sure you are posting a review for Aire One Hamilton? Since you live in Oakville ... This review cannot be true and you know it. Why are you doing this? We do not even have a customer by your name. Please do not spread lies about Aire One Mississauga, Aire One Hamilton or any other companies for that matter. Thank You Mr. "Sam from Oakville".

    Reply created 31 Mar 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Sep 2010

    New central air install

    My house in waterloo was recently purchased with a builder's model trane furnace,The house is only 3 years old and so is the furnace in there.when i called around to get prices for my new a/c,all my friends told me that my furnace warranty will be void if i did not get the a/c from the company that installed the furnace..infact this was confirmed by two other contractors i contacted to get prices for the new central air...but the aireone customer service team were amazing in answering my questions dealing with them was the best choice i made as far as my hvac needs go..not only did thier rep came to my home and explained evreything to me in a very simple way.the deal was so sweet that i totally forgot about mentioning the furnace warranty issue,but when they finalized the deal ..there it was..a certificate of warranty for my old furnace even though it was never mentioned in the sales agreement.i'm so pleased with the results i have told all my friends to buy from them.overall exprience was day and night compared to other contractors..aireone comes highly recommended from where i'm sitting. kind regards.

    Answer from pro:

    Aire One Waterloo welcomes you to our family of customers who are our priority, pride and joy. Of course, we are proud and extremely pleased to be able to share in your joy with regards to your recent experience of our excellent services provided by our own Aire One Waterloo professionals. As you now know by experience, our salesmen, staff and installation / service technicians are professionally trained and courteous. Thank you for providing such encouraging feedback. Keep in touch! -- Aire One Heating and Cooling | AireOne.com & AireOne.ca

    Reply created 29 Mar 2012
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