Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA

Rating: 5 out of 5

Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA reviews (286)

  • Review from Greg Wallace
    Rating: 5 out of 5
    Review left on 9 Aug 2018

    Stair refinishing and hardwood installation

    I wanted to replace the carpet in my home with hardwood as well as refinish my carpeted stairs with hardwood. I did the quotation process with Mesh via email and he was very helpful throughout the process. I provided my idea and Mesh was able to translate my vision into requirements for the job. Mesh was very patient and supportive throughout the process as we coordinated with my painter to get my entire project completed. As we began the project, I was able to check in with both Mesh who was my main contact as well as the lead installer. I was always kept in the loop as to what was going on and timelines. When I had questions about anything, both answered and addressed my concern . They were great!!!! My friends and family have all commented how great the wood and stairs look! I would happily recommend Ideal Stairs to anyone looking for a quality service and an honest contractor. Thanks so much for helping to bring my vision to life!

    Answer from pro:

    Thank you Greg for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear that you had a fantastic experience with our team during the renovation. We understand the importance of keeping our clients updated on the step by step process, and timeline of the renovation. We hope you continue to enjoy your beautiful new stairs and flooring. On behalf of Mesh and the Ideal Stairs team, we would like to thank you for your business. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 13 Aug 2018
  • Review from John
    Rating: 5 out of 5
    Review left on 7 Aug 2018

    Replacement of stairs

    After I had my stairs redone by a third party to my total dissatisfaction, I called Ideal Stairs to see if they could salvage what the third party had done. I sent Mesh a photograph of my stairs and asked him if he could recap them. He was kind enough to get back to me without delay and quoted me an acceptable figure. I was very pleased with his quote so I gave my approval for the project. He sent Rajan to obtain my written approval. Rajan told me he would be sending a team of two people to do the work. The team completed the entire job in about 4 days. I was absolutely satisfied with their performance and I was extremely pleased with the end result. I would recommend Ideal Stairs to anyone who wanted a job well done and on a scale of 1 to 10 I would have no hesitation in giving this company a ten! John

    Answer from pro:

    John, thank you for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are extremely happy to hear your experience with our company was absolute satisfaction, and that our team was able to refinish your stairs. On behalf of Mesh, Rajan and the Ideal Stairs team, we hope you continue to enjoy your newly finished stairs for many years to come. We would also like to thank you for giving us the opportunity to be a part of your stair project without hesitation. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 14 Aug 2018
  • Review from Kosta Joachimides
    Rating: 5 out of 5
    Review left on 27 Jun 2018

    Refinish stairs

    We would like to thank Mesh, Rajan and their team for the wonderful job that was done to refinish our stairs. Work included the stairs being sanded/re stained, replacement of the balusters as well as the newels. The team was always on time, professional and finished in a timely manner. I would highly recommend ideal stairs .

    Answer from pro:

    Kosta, thank you for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear that you had a great experience with our team. On behalf of Mesh, Rajan and the team, we would like to thank you for allowing us to refinish your stairs and upgrade all the balusters and posts. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 28 Jun 2018
  • Review from Vasselle Barber
    Rating: 5 out of 5
    Review left on 29 May 2018

    Another Great Project with Ideal Stairs

    Ideal Stairs did our house last year (2017) so when I needed to get the same work done on our rental house I didn't hesitate to contact them. Mesh, Rajan, Kai, and the whole team were fantastic yet again. They have real craftsmanship, so any weird angles, curved walls, different flooring heights, etc are all taken into account when they work. The team was onsite on time every day of the job and they always cleaned up at the end of the day. Plastic sheets were used to minimize dust to other areas of the house. The project came in on time and on budget. I wouldn't hesitate to recommend them to family or friends.

    Answer from pro:

    Thank you Vasselle for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are so happy that you chose our company again to complete your stair project. On behalf of the Ideal Stairs team, we would like to Thank you. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 30 May 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 May 2018

    Carpet to Wood Stair conversion with refinished railing and wrought iron pickets

    Mesh, Rajan and their team at Ideal Stairs were a pleasure to work with. They gave us a competitive quote to convert our existing carpeted stairs to Oak, with a refinished handrail and new wrought iron pickets. The crew arrived as planned and completed the project in just over a week. They were careful to mask and seal off any areas where dust/debris could enter and tidied up at the end of each work day. The job turned out fantastic and we are very happy with how this has transformed the look of our home. We would highly recommend Ideal Stairs for any stair refinishing project.

    Answer from pro:

    Thank you CJ, we appreciate your review. Your feedback is the utmost important to us as we continue to offer our clients the best in service and workmanship. We are so glad to hear that your overall experience with our company was a fantastic one, and that you’re very satisfied with your new Oak stairs and wrought iron railings. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to Thank you for providing us the opportunity to be a part of your stair renovation project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 25 May 2018
  • Review from Rocco
    Rating: 5 out of 5
    Review left on 15 May 2018

    Staircase upgrade

    We would like to thank Rajan, Mesh, and the Ideal Stairs team for renovating our staircase. We are very happy with the new two-toned look. The entire process was very professional. The work was done with great attention to detail and finished earlier than initially estimated. Overall, we had a great experience with Ideal Stairs and would highly recommend!

    Answer from pro:

    Thank you Rocco for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear that your experience with our company was a great one. We hope that you will continue to enjoy your new two-tone stairs for many years to follow. On behalf of Rajan, Mesh and the Ideal Stairs team, we would like to Thank You for giving us the opportunity to renovate your stairs. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 16 May 2018
  • Review from Jing Guo
    Rating: 5 out of 5
    Review left on 24 Apr 2018

    love my new stairs

    I can't be more happier with my new stairs. Mesh and his team always replied my Phone calls or emails fast. The team did fantastic job for my woodfloor and stairs. I already got compliments. The price was very competitive.

    Answer from pro:

    Jing, thank you for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We hope you continue to admire your new stairs for many years to follow. The Ideal Stairs team stands by our fast communication to keep our clients updated with the progress of their renovation project. On behalf of Mesh and his team, we would like to Thank You for offering us the chance to be a part of your stair project. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 25 Apr 2018
  • Review from Customer of Ideal Stairs - stair recapping, stair refinishing and stair renovation in GTA
    Rating: 5 out of 5
    Review left on 22 Apr 2018

    stair renovation

    A great thanks to Mesh, Rajan and their team for doing a beautiful job on our stair renovation. Installation of new risers, treads, pickets, handrails, nosing and stringers went smoothly. Communication, timing, coordination, and attention to detail were great and as promised. Any deficiencies noted were fixed immediately. Clean up at the end of the day was good, and the guys protected other area's of the house from dust and debris. All in all a great experience and I would definitely recommend them for any stair renovation needs.

    Answer from pro:

    Thank you for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very glad to hear that your overall experience with our company was a great one. Our team understands the importance of quick response time, and respect the cleanliness of each customer's home. On behalf of Mesh and Rajan, we would like to Thank You for giving us the opportunity to renovate your stairs and railings. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 25 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Mar 2018

    Customer Service Excellence

    Victoria and I hired Ideal Stairs to redo our old carpeted oak stairs and to replace 650 square feet of carpet on the main floor and upper landing area. We selected Ideal Stairs due to other reviews on HomeStars regarding their excellent customer service. If we could give them a 12 out of 10 we would! From start to finish they kept us informed of everything that was going on, when it would be done and what was to be worked on each day. The crew was very respectful, quiet and they cleaned up every evening before going home. The price was reasonable while the quality was excellent. Raj answered our many questions and the one or two minor issues were addressed immediately. We felt truly like the customer which these days can be very challenging. The job started on the day they said it would and finished one day early. We are so pleased with our new stairs and hardwood. See the before and after pictures. Thanks very much to Mesh, Rajan and their entire crew!!

    Answer from pro:

    Thank you Dan and Victoria for your review, and choosing Ideal Stairs for your stair and flooring project. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are so happy to hear that your experience with our company and quality of work was excellent. We understand that renovations can be quite stressful at times. We are here to provide the best options and service to reduce any stress by keeping our customers updated with the progression of their project, the work schedule and also keeping the work area tidy at the end of each work day. On behalf of Mesh, Rajan and the Ideal Stairs team, we would like to Thank You for giving us the opportunity to refinish your stairs and install flooring. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors. Happy New Year!

    Reply created 19 Mar 2018
  • Review from James Tucker
    Rating: 5 out of 5
    Review left on 28 Feb 2018

    Redone stairway

    Went from old carpet to new wood stairs. They did a good job matching colour to my hardwood floors. Cost competitive. Did the job when it was scheduled on time and in budget.

    Answer from pro:

    Thank you James for your review. Your feedback is very important to us as we continue to offer our clients the best in service and workmanship. We are very happy to hear that your overall experience with our company was good, and we met your requirements. On behalf of the Ideal Stairs team, we would like to Thank You for your business. Please kindly mention our name to any friends and family who need work completed for their stairs and or floors.

    Reply created 1 Mar 2018
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