Accu Serv Heating And Air Conditioning

Rating: 4.9 out of 5

Accu Serv Heating And Air Conditioning reviews (274)

  • Review from Jake Masagca
    Rating: 5 out of 5
    Review left on 31 Aug 2017

    Furnace blowing cold air

    I called Accuserve because of their great reviews in homestars and I am glad I did. We woke up a in a morning feeling really cold because our furnace suddenly stopped working. They sent a technician within a few hours of me calling them and the issue with the furnace was resolved within an hour. That's what you call great service.

    Answer from pro:

    Hi James, Glad to hear you about your positive experience with AccuServ as we were able to solve your furnace issue in a timely manner. Hope your system keeps you comfortable and you have many mornings waking up to a climate controlled house. Regards, AccuServ Team

    Reply created 1 Sep 2017
  • Review from Customer of Accu Serv Heating And Air Conditioning
    Rating: 5 out of 5
    Review left on 18 Aug 2017

    AC unit repair

    I am very satisfied with the service. I was having some problems with my AC unit as it was leaking water. The AccuServ technician came to fix it. His name is Kwame. He came on time within the time range, was very polite and fixed the issue. He stayed for some time to monitor the unit and to make sure the problem was fixed. Overall quite satisfied and I would recommend the AccuServ to other people.

    Answer from pro:

    Thank you for sharing your experience with Kwame. Always happy to hear positive feedback about the services we performed at your home and hope you choose to use AccuServ in the future. Best of luck with everything. Regards, Jake

    Reply created 21 Aug 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Aug 2017

    yearly service of Navien furnace

    I highly recomend ​Accuserve. They installed our furnace after a terrible job by another company. They have a very reasonable maintenance program. Today, Erich came to do the yearly cleaning. He spent over an hour and gave us a tip on how to save energy during the summer months. They are reliable, courteous, professional and extremely competant. I have no reservations recommendin​​g them.

    Answer from pro:

    Hi Anne, Thanks for your recommendation, much appreciated. We strive to create a comprehensive maintenance program at a reasonable price and make sure that you are taken care of. We're all glad that you feel so strongly about AccuServ and we will continue to make sure that you are treated well in the future. Regards, Jake

    Reply created 17 Aug 2017
  • Review from Melissa Hurst
    Rating: 5 out of 5
    Review left on 8 Aug 2017

    AccuServ Was Awesome!

    We have used a different company for the past 15 years. When they went out of business, I contacted AccuServ based on the excellent reviews I had read. Raoul was so professional! He was right on time, knowledgeable, friendly and able to give us good tips about safety in our home. We actually learned a lot and have already recommended him to another family!

    Answer from pro:

    Hi Melissa, Thank you choosing AccuServ as there are quite a few companies that you could have gone to and for that we appreciate your decision. We love hearing feedback about the knowledge that Rahul was able to provide you with. He really know his stuff and is really great to talk to. Thanks for the recommendation and look forward to seeing you again. Regards, Jake

    Reply created 10 Aug 2017
  • Review from Lawrence
    Rating: 5 out of 5
    Review left on 31 Jul 2017

    Furnace and air maintenance

    Annual maintenance and some small recommended repairs for two houses. Rahul was polite, respectful and seemed quite honest and straightforward. I'd use them again! The only thing was that I was told I could possibly get a discount because I was having two houses done in one day and then there was no record of that.

    Answer from pro:

    Hello Lawerence Thank you for the review. We go above and beyond with our system maintenance. Our maintenance consists of a combustion analysis, readings of manifold gas valve pressure, checking of delta T, readings of superheat and subcool and much more. The industry standard is basic cleaning and visual inspection without performing many of these tests. However, we charge the same rate as everyone else despite it being more expensive for us provide. With such thin margins on maintenance, we have to keep our pricing competitive to make this a practical service we can offer to our clients. If you would like to discuss further, please feel reach out to me directly at 416 509 9216. We strive to maintain 100% customer satisfaction, if there is a solution that would better meet your expectations, we'll be more than happy to accomdate. Regards James

    Reply created 1 Aug 2017
  • Review from David van Staalduinen
    Rating: 5 out of 5
    Review left on 20 Jul 2017

    Furnace, Central A/C and Tankless water heater install

    I called AccuServ to install an air conditioner after reading their impressive reviews on Homestars. They came to assess the job and noticed that my furnace had been installed improperly and was dangerously not to code! The staff of AccuServ were very professional and did an excellent job installing our complete new HVAC system. They used quality equipment, made sure the job was done right (above all else) and because of this they guarantee parts and labour for 12 years! After the install, AccuServ went out of their way to help me apply for all the rebate programs available. I would recommend you call AccuServ first. Period.

    Answer from pro:

    Hi David, Thank you very much for your glowing review of your experience with AccuServ. Everyone here works diligently to make sure that you are provided all the resources and information to make an informed decision. I remember quite vividly seeing the pictures of the furnace we were initially to install an air conditioner on top of. Glad to have worked with the multiple code infractions and provide a sleek and safe new system that is of course backed by our 12 years parts and labour guarantee. Always a pleasure working with David. Regards, Jake

    Reply created 20 Jul 2017
  • Review from Melvin Chien
    Rating: 5 out of 5
    Review left on 18 Jul 2017

    Air Conditioner Inspection & Maintenance

    Rahul from AccuServ came in to service my AC unit. He was very professional, friendly, and informative. He clearly explained the state of my equipment and any fixes that were recommended, in enough detail for me to make an informed decision yet without being overwhelmed with information. He even went above what I expected in the service call by also taking a quick look at my water tank and furnace, and provided some insight on issues I may encounter in the future and recommended solutions as well, without pressuring me to pursue any of them. I am very comfortable with recommending AccuServ to any other homeowners.

    Answer from pro:

    Hi Melvin, Thank you for taking the time to tell us about your experience with AccuServ and Rahul. Always happy to hear when our technicians go through a systematic diagnosis and are able to explain everything thoroughly. We make sure to have highly trained and competent staff which are able to guide you through the decision making process of which repairs are required and which are subjective. Make yourself a wonderful day and look forward to working with you again. Regards, AccuServ Team

    Reply created 18 Jul 2017
  • Review from Customer of Accu Serv Heating And Air Conditioning
    Rating: 0 out of 5
    Review left on 15 Jul 2017

    Beware fake reviews

    They broke my water heater, left it and said they would come back the next day, they never called, next thing I know the send a bill to collections for $150. Beware these reviews for them are fake

    Answer from pro:

    Hello Private User We apologize for the delay in responding to your review. Due to your poor experience, we launched an investigation to locate your job and seek out a possible resolution. Unfortunately, despite our in-depth search, we weren't able to identify your file. We have very systematic, strict policies and procedures for following through with each job to its full completeness. If any discontent is expressed or observed from our clients, we don't stop working till we find a resolution that will have them thrilled. From all the nearly perfect reviews on Homestars, you can see that we don't want to leave anything less than exceptional experience with our clients. We want to bring that same satisfaction to you. Please feel free to contact us at 416 269 2228 and we'll be more than happy to discuss resolution and compensation for you. Regards James

    Reply created 23 Aug 2017
  • Review from Customer of Accu Serv Heating And Air Conditioning
    Rating: 5 out of 5
    Review left on 13 Jul 2017

    Furnace Repair

    Eric was awesome. Very efficient helpful and personable. Did a fantastic job above and beyond! I know very little about furnaces and he made everything crystal clear and patiently answered every question I had (which were many). Hire them.

    Answer from pro:

    Thank you very much. Eric is a very knowledgeable technician and I'm glad you were able to have such a positive experience with Eric as well as AccuServ. Always a pleasure.

    Reply created 14 Jul 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2017

    Tankless hot water heater, furnace and A/C maintenance

    This company absolutely deserves all the positive feedback they have received. Aaron's knowledge of and experience with tankless water heaters is unparalleled in Toronto. I began researching tankless water heaters months ago and appreciated his assessment of my rental tank at that time (no need to replace, but don't buy it out) and his ability to field my tough questions on the reliability of Navien's new line of tankless water heaters. He made no attempt to sell me anything when my rental system was working but he did predict an early failure of my tank. When the tank did fail a few months later, it was obvious to me who I wanted to install a new system. I was grateful that AccuServ was able to respond quickly to my sudden loss of hot water. (Thanks Jake!) The installation of the Navien 240 was perfect, including a new, properly sized gas line (something that many contractors neglect.) Of course, by this point, I knew that the installation was going to be done properly because that is the culture of this company. In the middle of our discussion of tankless systems, Aaron noticed some installation errors in my new furnace done by another company (the furnace was replaced as an emergency over Christmas and we did not have time to research companies.) One of the installation errors led to a red tag which forced the other company to come back to fix it. I have now had Rahul, AccuServ service technician extraordinaire, do maintenance on both of my furnaces and my air conditioner. Rahul is the most thoughtful, detail-oriented and thorough HVAC maintenance provider I have ever had. I am so glad to have (finally) found AccuServ. They are professional, knowledgeable, friendly and fairly priced. I would give them 11/10 if I could.

    Answer from pro:

    Hi Tammy, I cannot thank you enough for your glowing review of AccuServ and all of the individuals that make our team great. 11/10; now there's something! Much appreciated. When you called and said that your hot water tank had worn out a couple months after our first consultation I was knew we had to install a new system as soon as possible! Being well researched and knowing what you wanted and how it would be installed was crucial to Aaron and the team. It's not often we encounter someone as prepared as you are, who is able to make a quick informed decision and having all the information already accounted for. Knowing that the gas line needed to be upgraded from the meter as well as checking the meter size are some of the finer points we focus on to make sure you're getting exactly what you need. Making sure everything is done to code, and more importantly safe, is our top priority. With technicians like Aaron and Rahul we have grown a culture around proper installations with a very high level of technical prowess which allows us to ensure the safety and comfort of your family. Always a pleasure speaking with you Tammy and best of luck with everything Regards, Jake

    Reply created 26 Jun 2017
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