Crucial Roof Services Ltd

Rating: 5 out of 5

Crucial Roof Services Ltd reviews (206)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Aug 2018

    roof maintenance and vent installation

    Overall excellent experience so far. Prompt responses, competent consultation, swift and clean execution. Lots of explanations for what should/has been done including photos is a clear plus. They are interested in doing things right and inform you of your options, which has been a refreshing experience.

    Answer from pro:

    Thanks for the positive review Lutz. I'm happy your satisfied. It's also always great when a property owner is open to suggestions and logic. I'm pleased you were able to see the benefit in moving the bathroom fan up into the skylight well. Next step is changing it to a Velux. Good luck in the rest of the renovations! Greg

    Reply created 13 Aug 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jun 2018

    Tile Roof Repair & Vents installed

    This leak repair & installation of ventilation vents was done 2 years ago and was done very satisfactory. Just recently I called Greg again to repair a 2nd sky lite flashing leak and the job was done very economically & quickly with good results. RJ

    Answer from pro:

    Thanks for the kind review Ron. We value return customers and especially those who in turn value preventative maintenance. Those vents we put in are surely and positivly effecting the comfort and temperature level in your attic space. Glad we could find and repair your recent leak as well. Enjoy the summer! Greg

    Reply created 11 Jun 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Apr 2018

    roof leak

    Last New Year's Eve I realized our roof was leaking. We have concrete tile up there and most roofers don't want to deal with it. After a few weeks of searching I finally found Greg. He replaced 3 skylights which were very old and a possible cause of the deal. When the leak did not go away, Greg came back and did some additional work which did finally fix the problem. And he did not charge me for that extra trip! Greg is a total pro, and a super nice guys - highly recommended!

    Answer from pro:

    Thanks for the great review Lucas. No doubt you needed new skylights as there was water in-between each pair of panes on all 3 skylights. It was a tricky removal too knowing the glass lost it seal and the chance of glass breakage was there. Thankfully we've done a couple like that before and learned through those experiences. I know you will now enjoy the long term performance that Velux skylights give. Once again, thanks for the review and I'm glad we were able to stop the troubling leak to your satisfaction. Greg

    Reply created 18 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Apr 2018

    Skylight roof repair

    Great service and prompt reply with detailed information and pricing. Work completed with pictures and details of repairs plus recommendation for future PM and possible repairs. Service was prompt (weather permitting) and professional. I would not hesitate to recommend or use this company for future roofing repairs.

    Answer from pro:

    Thank you for the excellent review. You essentially summed up our whole desired business process and relationship. Full and educational initial correspondence (so you know and understand what the issue is - and what the work requirements are) followed by further information/photos of our work. It's always a pleasure working for understanding homeowners. Cheers! Greg

    Reply created 11 Apr 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Mar 2018

    Concrete Tile Roof Maintenance and Repair

    great, fast and detailed service. Provided pictures and summary of what work needs to be done. Once job is done more detailed pictures and detail on work done. The previously had helped me with waterproofing my balcony and if I knew they do skylights I would have asked them to replace my skylight for me. Never the less I would definitely recommend their services and would definitely call them for any future maintenance and repairs.

    Answer from pro:

    Thanks Peter. I think we have finally found that pesky leak. So glad you continue to be a satisfied customer. We appreciate the effort in posting this review. Happy Easter! Greg

    Reply created 29 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Mar 2018

    Great Company!

    I spent a lot of time trying to find the right roofer for our tile roof. Wanted to find someone that specializes in tile roofing and was customer focused (along with providing great pricing). We came across Greg from a number of recommendations thru the industry and glad we connected with him. Had a great (stress free) customer experience. Will only use Greg and no other roofer.

    Answer from pro:

    Thanks for the review Chris. We are happy to hear about your approval of our work. Finding leaks is not always an open-and-shut-case so our experience in tile roofs came through as a valued quality. Let us know when you are ready to upgrade those skylights. Cheers! Greg

    Reply created 7 Mar 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 6 Feb 2018

    Roof Cleaning and Drain pipe fix

    Greg has been taking care of my roof since 2007. He also replaced my roof in 2009. I can always trust him, he provides of before and after photos. I have recommended him to friends and family. I will not call anyone else. He always takes the time to explain the issues with the roof the solutions.

    Answer from pro:

    Thanks Mel. It's been a pleasure maintaining your roof from before you put the new torch on membrane down to the recent down pipe fix I did. Welcome back to Canada too!

    Reply created 6 Feb 2018
  • Review from Customer of Crucial Roof Services Ltd
    Rating: 5 out of 5
    Review left on 21 Jan 2018

    Roof repair

    I had a leak in my roof, and was contacted them to take a look. He said he would be there in 2 days, but the next day it snowed a lot. Once the snow cleared, I went up and had a look myself and did my own repair. The next day I got a call, asking me if I still needed help. He was very apologetic that he hadn't come when he said he would, which I found nice as there would have been no way he could have done anything with 6" of snow on the roof. He came by anyway to take a look, said my repair job was good and didn't charge me anything. I came across as trustworthy and honest, when the time comes to replace the roof - he will be my first call.

    Answer from pro:

    Thank you for posting this review. I find being honest is the best and only way to do business. That way I don't have to remember what lie I might have told you :-) Seriously though, I am glad you are happy and your leak has been resolved. I try and treat all customers (and potential customers) with the respect I would want if I were in their place. Thanks again! Greg

    Reply created 22 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 16 Jan 2018

    Leak Investigation and Tarping

    Greg has been out to our site twice now to help us identify and deal with leaks into the building. The first time he quickly identified a roof vent that needed to be reset and resealed and did that while on site for the assessment. The second time he identified a skylight as the culprit and came back a second day to help out with tarping over it for us until the glazier can do the repair. He's friendly, his approach is 'get it done', explains everything in detail, easy to access, and most important to me...tech savvy!

    Answer from pro:

    Thanks Deena. Hopefully your glazier shows up soon so you can get the tarp off of the skylight and start enjoying the natural light skylights allow for. I'm sure the tie-down strategy we used, in addition to the bricks we placed, will keep the tarp in place despite these strong winds we are currently having. If not please feel free to call me out to re-secure it as we don't want further damage to occur to the ceiling around the skylight. Thanks again for the awesome review! Greg

    Reply created 17 Jan 2018
  • Review from Andrew McLellan
    Rating: 5 out of 5
    Review left on 16 Jan 2018

    New skylights, roof inspection and fixing of leak.

    I have used Crucial Roof Service twice now, and both times I feel I have gotten good value for my money. They were prompt, fixed the problem, explained it to me in a way that I could understand, and provided pictures of the work that they had done. Would recommend them in a heartbeat.

    Answer from pro:

    Thanks for the kind review Andrew. I'm glad you remain a satisfied customer as the roof detail you have over the upper roof, at your front entrance, will need continued maintenance every 3 years or so. It's just a badly designed architectural detail that will always accumulate debris over time. Please feel free to call me back to do a no charge inspection and assessment in a couple years. Cheers! Greg

    Reply created 17 Jan 2018