Crucial Roof Services Ltd

Rating: 5 out of 5

Crucial Roof Services Ltd reviews (206)

  • Review from Customer of Crucial Roof Services Ltd
    Rating: 5 out of 5
    Review left on 15 Jul 2017

    Great consultation

    Greg was very prompt with his responses and inspection. He spent the time to assess the property and educated me on what needed to be fixed. He referred me to a proper gutter installer and answered all my questions.

    Answer from pro:

    Thanks Corinna. Although I was unable to directly help you I am glad the education, advice and guidance I shared has made a positive impression on you and hopefully you find a qualified contractor to help you through the work project. As always please feel free to call me if you need further opinion. Cheers! Greg

    Reply created 17 Jul 2017
  • Review from Customer of Crucial Roof Services Ltd
    Rating: 5 out of 5
    Review left on 11 Jul 2017

    Skylite service, gutter repair and downspout addition

    Greg was recommended to me by another roofing company as I was told he is one of best comes to tile roof and hidden gutter system. My place has multiple skylites and was starting to leak over the winter, Greg and his guys were very reactive about my issue, come by and take care of all the leaks on my skylites quickly. He also spotted some other issues on the hidden gutter system right away and alerted me the potential problems and giving very valuable advise. I have him and the staff came back a few weeks ago to service the whole hidden gutter system, added a number of downspouts to relief the overflow issues as well as some beautiful water barrels to capture rain water for my garden usage. All in all, it is a 100% positive experience with Greg and his guys, highly recommended.

    Answer from pro:

    Thanks Ted. You've made a wise investment in the maintenance actions you contracted me to do. The money spent will actually save you equal or more to that amount, in potential damage costs, if the leaks we found were left unresolved. I'm very pleased you are happy and appreciate the effort you took to submit this review. Call me back in 2 years for a no-charge inspection of your roof again. Cheers! Greg.

    Reply created 11 Jul 2017
  • Review from sue
    Rating: 5 out of 5
    Review left on 15 Jun 2017

    Concrete tile roof repair

    Great job by Greg at Crucial Roofing - easily estimated the job and completed it in a timely manner, with a thorough eye and attention to detail. Very positive experience.

    Answer from pro:

    Thanks Sue. So glad wee were able to help you out and satisfy your needs. You should be good for a couple years now before I invite you to get me back to do the next inspection. Thanks again for the review! Greg

    Reply created 16 Jun 2017
  • Review from Dan Sather
    Rating: 5 out of 5
    Review left on 19 May 2017

    Roof Repair and Flashing Repair

    I recently had a patio cover added to the back of my house and had problems with leaks where the patio cover attached to the facia of my bay window where the gutters used to be installed. The patio cover installer ( who's not skilled in roofing) tried his best and felt the problem may be with the roof. He admitedly did not have experience with tile roof I called several roofers and only Greg took the time to come out and look at the problem first hand. Greg did some minor repairs and trouble shooting. Greg then worked in an advisory capacity with the installer of the patio cover and walked him through the modifications (based on Greg's experience) of what had to be done in regards to the flashing. This saved me money and in the end ... No more leaks!! Greg was courteous, professional, patient and thorough in his explanations. He was quick to return emails and more important, Greg took a personal and caring interest in remedying my problem. In my opinion, Greg went beyond the call of duty and I would highly recommend Greg to anyone who is interested.

    Answer from pro:

    Thanks Dan. The patio cover you have is beautiful. Unfortunately it WAS like many others in that it leaked at the junction with the home. Fascia boards just don't allow proper anchoring room. compliments to the guys who installed the patio cover in that they were willing and open to consider common sense or logical suggestions from a roofer who is a little more experienced in battling water intrusions. I'm glad you are now fixed up and able to fully enjoy the "leak free" canopy. Thanks again for the review! Greg

    Reply created 19 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 May 2017

    Concrete roof tile repair

    Greg and his team are true professionals. They explained the scope of the work and the cost right up front. They showed up on time and completed the job to my satisfaction. I was thoroughly impressed with the quality of service.

    Answer from pro:

    Thanks Harj. So glad we could make it out there in timely matter and deal with those slid hip tiles of yours. Let's hope no more of them fall out of place. And thanks for the efforts in posting this review! Cheers Greg

    Reply created 9 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 May 2017

    Maintenance on Tile Roofs

    I read the information on Greg's website and was quite impressed with his honesty. It made sense that using lead to cap off the tile intersections on a roof would last longer than the black substance most roofers use to seal areas that intersect. Problem with that is that the sun bakes it then as it gets weathered down & crack, potential leak is most probable. So while our roof is in relatively good condition (24 yrs old) it was best to switch it to lead caps. Greg was quick to give us an estimate with photos and his crew was very nice and expedient with the installation. Have a read on Greg's website for yourself and give him a call as he is very informative and there is no sales pitch. You can make your own decision without any pressure - just information pertinent to maintain your roof for many years to come. I definitely will pass your name to my friends. Thank you Greg!!

    Answer from pro:

    Wow. Very well said Van. Thank you. That's exactly my position.I can say nothing more then THANKS AGAIN. Greg

    Reply created 5 May 2017
  • Review from Customer of Crucial Roof Services Ltd
    Rating: 5 out of 5
    Review left on 28 Apr 2017

    Roof repair

    This is our 2nd time using Crucial for repairs. Greg was very prompt returning my call and came by the next day to assess. He reassured us they would fix it & they have done that again.

    Answer from pro:

    Thank you for this review. I'm glad we continue to be your "go-to" roofers.I'm not sure who you are though so I am not able to phone and personally thank you. None the less, we absolutely appreciate the positive review. Cheers! Greg

    Reply created 29 Apr 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Apr 2017

    Tile roof repair

    Greg & his crew were repaired 25+yr old leaking tile roof last week, rebuilding 3 problem sections & giving great future maintenance advice. Really knows his stuff. Kept me totally snagged with before & after photos. Quote was accurate, no surprises. Efficient & effective. Exactly what I hoped for. I will definitely call on Crucial again.

    Answer from pro:

    Thanks Janice. So glad we could live up to your expectations and you are satisfied with our work. All the best! Greg

    Reply created 2 May 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Apr 2017

    Roof repairs

    After hiring 3 roofing companies and none of them were able to get back to me within one week's time (after many phone calls and emails), I decided to try out Crucial Roof Services after reading many great reviews on HomeStars. I sent an email to Greg on a Saturday afternoon and he got back to me within 30 minutes! Now, that IS FAST! He came by the next day (YES, on a Sunday!!) and he looked at my roof and found quite a few deficiencies. He sent me photos of all the deficiencies and repairs that need to be done on the same day. The quote was reasonable (within my budget and expectation), and he came by the following week to get most of the repairs done. One repair was left uncompleted because the part was not in stock which was not his fault. I just want to say the service I received and the work that has been done so far are AWESOME!

    Answer from pro:

    Thanks Carmen. We really appreciate the great review. Customer Service is our #1 priority and it seems we lived up to your expectations so I am happy for that. This year has been very perplexing for roofers with the consistent snow, ice and rain so we do have our challenges to overcome.I'm glad that we were able to bring your confidence in the roofing industry back up to where it should be. Cheers! Greg

    Reply created 13 Apr 2017
  • Review from Tim Gartland
    Rating: 5 out of 5
    Review left on 10 Apr 2017

    leaking skylight

    After a harsh wet storm we found we had a small water leak near one of the roof's skylight. We called Greg at Crucial Roof Services who quickly ascertained our problem. The leak was due to leaks from a weathered old plastic dome skylight which could not be repaired. Greg installed a superior glass skylight and solved our problem. The new skylight will not degrade over time as the plastic one had. Highly recommend this company

    Answer from pro:

    Thanks Tim. I know you will enjoy the many sunny and bright years the new Velux skylight will provide you with. And we also appreciate the effort you took in publishing this review. All the best! Greg

    Reply created 11 Apr 2017
Get in touch