Eaves Experts Ottawa

Rating: 5 out of 5

Eaves Experts Ottawa reviews (223)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Oct 2016

    Excellent, honest work

    I requested quotes from two companies for the repair of a small hole in our eaves troughs. The first told me the eaves troughs had to be completely replaced. Keep in mind that this was the same company that had just the previous year installed eaves trough screens at our house, and they never mentioned anything of the sort at that time. They quoted me $1,200 for the job. Andrew came by to give me a quote. He said the job was so minor that he'd fix it on the spot and didn't even want to charge me for it. In the end, we settled on $200. Most importantly, I felt like I was dealing with someone honest who knew what they were doing.

    Answer from pro:

    Hello Megan. So nice to hear from you. Thanks very much for taking the time to share these kind words even a few months later. It was a pleasure to help you out. I was right in your area and the repair was so minor I wasn't too worried about a charge. If the squirrel hadn't gotten involved we could've maybe just left it that way, you know what I mean (lol). I do believe that honesty is the best policy. Gaining the trust of my customers and establishing a relationship, and receiving their kind referrals, is more important to me than a one time cash grab. I'm glad you were pleased with my services and I thank you again for your time.

    Reply created 24 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Oct 2016

    Eave replacement

    Andrew replaced a damaged eave on our townhouse. He was professional, knowledgeable and quick during the entire process. We'd highly recommend Andrew to anyone who needs eave and gutter replacement.

    Answer from pro:

    Hello FG. It was a pleasure dealing with you. I'm glad I was able to do just what was needed and in a timely manner. Thanks for choosing Eaves Experts Ottawa and for taking the time to share your recommendation.

    Reply created 4 Oct 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 30 Sep 2016

    Repair existing and install new Eaves

    Good reasonable quote. Repaired existing as well as installed new which saved Money. One year later, had an issue related to rain barrel spout. At no cost, fixed the problem.

    Answer from pro:

    Hi Larry, it was so nice seeing you last week and catching up a bit. I'm glad you pointed out the little issue with the rain barrel diverter. It was nice working with you to find a reasonable solution. I'm so glad that all the improvements I did on your home last year worked out so well and that my approach was able to save you money by avoiding needless replacement. Thanks as well for taking the time to share these words with others. This review is actually very special for me as it is my 100th review. Thanks to you and all those who have taken the time to share their kind words. Bye for now.

    Reply created 4 Oct 2016
  • Review from Mark Keedwell
    Rating: 5 out of 5
    Review left on 30 Sep 2016

    Overflowing Gutters

    For three years we have lived with water pouring over the gutters on our back porch during heavy rainstorms. The fact that this was directly over the back door only increased our aggravation with the contractors who tried to fix the problem. It wasn't until we called Andrew at Eaves Experts that we ended up with gutters that do their job properly. After hearing our description of the problem, he recommended a larger capacity downspout. Once this was installed, the rain stays where it should be. We are SO thankful for his help!

    Answer from pro:

    Hi Mark. I can't tell you how happy I was to be a part of solving this long standing issue. I think the key was really listening to the problem and what you had already tried to do to solve it. Everything else was fine, so after that the conclusion was logical. It was an absolute pleasure dealing with you and your family on both projects. Thanks for taking the time to tell others why you are pleased with Eaves Experts Ottawa's service. Bye for now Mark.

    Reply created 11 Oct 2016
  • Review from XX
    Rating: 5 out of 5
    Review left on 11 Sep 2016

    Eavestroughing

    I had different estimates from several companies working in this business. Eaves Experts Ottawa offered a pretty competitive price. They were honest about what really needed to be done. They didn't try to sell more than necessary. I decided to go with them. And I'm so glad I made that decision! Everything was done in a professional manner.

    Answer from pro:

    Hi EO. How nice to know that from among several options you chose Eaves Experts Ottawa. Thank you. It's always my policy to do only what is needed or wanted by my customer saving you unnecessary expenses. I'm glad also that our service was satisfactory too. Thanks again. Bye for now.

    Reply created 14 Sep 2016
  • Review from Customer of Eaves Experts Ottawa
    Rating: 5 out of 5
    Review left on 9 Aug 2016

    Soffit and eavestrough repair

    We had an issue with a leaky soffit dripping onto a metal roof right by our daughter's bedroom window...she can sleep through just about anything but this was too much. Andrew came over to fix it and he also tweaked the eavestrough routing at the front of our house. He didn't quite fix the soffit issue the first time, so came back again with a roofing expert just in case there was some bigger problem. Anyway, he solved the problem and also fixed a separate issue we had with water gushing off the metal roof. Basically, we have screens on our eavestroughs and the previous company that installed them didn't ensure they could drain properly so we had overflow issues. Andrew was a total pleasure to deal with, and barely charged anything for his 2nd visit. He offered to remove an old satellite dish which a lot of companies wouldn't even think of. I will for sure call him for any future eavestrough issues.

    Answer from pro:

    Hello JT. I'm so glad to hear that your daughter is sleeping soundly again. I'm sorry I didn't fix it the first visit. The problem just looked so obvious. I didn't see how the improper installation of your existing leaf screens contributed to the issue. Glad we found it on the second visit and determined that your roof was perfectly fine. Glad too to hear the simple fix on the lower level made a real difference. Thanks for recommending us to others and for being such a pleasure to deal with. Bye for now.

    Reply created 10 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2016

    Soffit repair

    Was out of town and Andrew was in the neighbourhood to give estimates. He repaired the problem for me as he had to climb up on his ladder to investigate the cause When I returned I was extremely satisfied with the work and glad to have it fixed before the wind caused more damage . Thanks

    Answer from pro:

    Hi Steve. Thanks for taking the time to share your comments. Even though it looked fairly serious, it wasn't too hard to repair. It's an unfortunately common issue that I've seen. I'm glad you called and gave me the opportunity to help and I'm so pleased to hear that you are happy with the results. Though we didn't meet, it was a pleasure dealing with you. Thanks again for your business and your comments as well. Please let me know if I can ever be of assistance again. Bye for now.

    Reply created 10 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2016

    Gutter cleaning

    We had a clogged downspout and Andrew from Eaves Experts Ottawa immediately responded and fixed the issue. He also took the time to fix a siding issue and recommended a siding experts to come evaluate our siding needs. I would highly recommend Eaves Experts for your eavestrough needs.

    Answer from pro:

    Hi Rene. I'm glad we were able to find a simple solution to your clogged pipes. Hopefully the issue shouldn't recur now. I'm glad to that we were able to do something simple to touch up your siding issue and that Glen form Ottawa Outsiders was able to further help you. Thank you very much for choosing Eaves Experts Ottawa and for taking the time to share your kind words with others. It was a pleasure meeting you and I'd be glad to see you again should there ever be the need.

    Reply created 10 Aug 2016
  • Review from Customer of Eaves Experts Ottawa
    Rating: 5 out of 5
    Review left on 31 Jul 2016

    Downspout and eaves repair and reconfiguration

    The team from Eaves Experts was a pleasure to work with. From the scheduling, to quoting, discussions for reconfiguration, and installation, everyone was very professional, friendly, and they do a great job!

    Answer from pro:

    So glad to hear we met your expectations. We try to put customer service first. We like to involve our customers in the problem solving process if they so wish and implement the solutions as soon as we can. Thank you for taking the time to share your positive experience. Please do let us know if we can ever be of experience again. Bye for now.

    Reply created 10 Aug 2016
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 21 Jul 2016

    Gutters

    The response that Eaves Experts Ottawa gave me was very quick and efficient. They came immediately when I needed them. They fixed my house’s gutters in a very organized and professional manner. I highly recommend them.

    Answer from pro:

    Thank you Maria. I am so glad that I was able to provide satisfactory service. Thank you as well for taking the time to share your comments also. Please do let me know if I can ever be of assistance again. Muchas gracias Maria. Me alegra tanto saber que esta satisfecho con mi servicio. Gracias tambien por haber tomado el tiempo compartir tus commentarios. Por favor, aviseme si necesita mi ayuda en el futuro.

    Reply created 25 Jul 2016