Optima Windows and Doors

Rating: 5 out of 5

Optima Windows and Doors reviews (484)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 Mar 2019

    Windows + Window cutout for patio door

    Had my windows installed in July 2018, but wanted to see how the windows performed in the extreme summer heat and freezing cold winter. I can say without a doubt that these windows are incredible! The house was cooler in summer. The slightly (green) tinted glass kept out the sun's uv rays and also made it a little more difficult for people from seeing directly into the house. Triple panes cut out almost all of the outside noise and there's a lot as we live behind a small park. The house is warmer in winter and even with the extreme cold we've had, not a single drop of condensation has appeared on the windows or sills. That in itself, at least to me, is amazing. With our old windows, a thick layer of ice would have formed where the glass meets the frame. The window cutout for the patio door looks amazing. The mason did an incredible job of replacing missing bricks and putting in a stone threshold. Overall, Kyle the sales rep was knowledgable and friendly. He answered questions whether by phone or text promptly. The installers, led by Artur, were skilled, methodical and fast. They kept the house clean with drop clothes and constant sweeping. The ladies in the office were extremely helpful as they filled out the paperwork for the GreenOn Rebate. All I had to do was send them before photos of the windows. When it comes time to replace my basement windows, I'll be contacting Optima Home Improvements.

    Answer from pro:

    Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in North York with Optima Windows and doors and we hope we can be of service again to yourself or a family member.

    Reply created 15 Mar 2019
  • Review from Customer of Optima Windows and Doors
    Rating: 5 out of 5
    Review left on 14 Mar 2019

    Window Replacement

    I had my windows replaced in December 2018 and I would have to say that I am very satisfied with the job that Optima did. Ben and his crew worked hard to get the work done in two days, even though it was cold and windy. They were very clean with their work, put down "painters" carpet everywhere they worked and the finished product looked great. I highly recommend Optima for this job.

    Answer from pro:

    Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Toronto with Optima Windows and doors and we hope we can be of service again to yourself or a family member.

    Reply created 2 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Mar 2019

    Window Installation - Great Service

    Had an amazing experience with Optima. I was very impressed with the quality and efficiency of their work, and the staff was extremely friendly and professional. I would highly recommend their products and services without hesitation. Special thanks to Chris and Ben for the outstanding service!

    Answer from pro:

    Hey Yuri! Thank you for your trust and your business. It was a pleasure to help you with your project Optima Windows and Doors in Thornhill and we hope to help your friends and family with their window and door replace projects! Spasibo!!! Budte Zdorovy, Zhivite Bigato!

    Reply created 5 Mar 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Feb 2019

    Window Replacements

    Chris provided me with his professional advice in choosing the windows and with the information given I was able to select the right windows. The workers showed up on time with all the required parts to complete the job. They were very professional while carrying out their duties and extremely proficient. I have no hesitation to recommend this company.

    Answer from pro:

    Thank you very much for sharing your experience replacing Energy Efficient Windows and doors in Mississauga with Optima Windows and doors and we hope we can be of service again to yourself or a family member.

    Reply created 28 Feb 2019
  • Review from Customer of Optima Windows and Doors
    Rating: 5 out of 5
    Review left on 25 Feb 2019

    Windows installation

    Ben and his crew did a very good job installing 20 windows in my house. They spent three days on the job during frigid Toronto winter temperatures and icy conditions. The finishing is very good and we were happy with their services. I recommend doing business with these guys.

    Answer from pro:

    Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Feb 2019

    Great windows and excellent customer service

    We had our windows done in summer, I was waiting for a couple months before writing the review just to give an honest opinion on the product. Well, I should say that Optima's windows are great and Optima's team did a fantastic job! From the moment of our first call to the office, meeting the salesman, installation of the windows, the whole team kept surprising us with top rate service from the beginning to the end. The installer, Artur, did everything possible to minimize our inconvenience, office responded promptly to all of our emails and telephone inquiries with clear information to all our questions and concerns. We love our new windows! We would highly recommend Optima to anyone!

    Answer from pro:

    Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.

    Reply created 28 Feb 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Feb 2019

    OUTSTANDING Service and quality

    We took advantage of GreenON program and decided to change most of our windows. . Within a week I had a very reasonable, no-pressure quote. What a great team ..... Installer "Atry" kept me informed of all the steps he was taking. The quality of the workmanship and windows is top notch. We left the installation crew home for the most of the day I can't tell there was any work done, our house looked clean. We highly recommend Optima Home improvements !!!!

    Answer from pro:

    Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.

    Reply created 28 Feb 2019
  • Review from Customer of Optima Windows and Doors
    Rating: 5 out of 5
    Review left on 15 Feb 2019

    Very happy

    Thank you Optima for the quality product, quick and clean installation and superb customer service! We can’t be happier with our new windows and a sliding door. Cris and his team are very professional and take great care to ensure you get a smooth experience from getting a quote to the installation. They’re very knowledgeable and helped us to pick the right product for our needs.

    Answer from pro:

    Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.

    Reply created 19 Feb 2019
  • Review from Eli
    Rating: 5 out of 5
    Review left on 14 Feb 2019

    Could not be happier

    We are a repeat customers of Optima and could not be happier with the excellent windows and installation quality Chris and his team provide. Replaced a couple of windows 3 years ago and seeing the difference Optima windows make had to get them back to do all of the remaining windows and doors. These guys are the real deal and we highly recommend them.

    Answer from pro:

    Thank you very much for sharing your experience and we hope we can be of service again to yourself or a family member.

    Reply created 19 Feb 2019
  • Review from SHAN iitm
    Rating: 1 out of 5
    Review left on 14 Feb 2019

    Green on windows

    I did replace existing windows with green on windows last summer by optima. Since, the windows are installed I found Water in higher magnitude and leaking in the windows. I did report optima since the day I observed. I found there service is not great. Moreover, I found the 10 year warranty certificate is not viable. Since they appears to Not support the customer

    Answer from pro:

    Dear Shan, We are sorry if we made you feel that we do not support our customers. As of today - we have sent you several emails with instructions on how to avoid condensation - made a visit to your house (installer and factory technician) to investigate the source of condensation and have the report, explaining reasons of condensation in those particular rooms. If the instructions originally sent out to you had been followed, there would have been no condensation on your new windows - at no cost to you, we have provided you with two hydrometers so you can keep track of Relative Humidity inside your house and readings from them are showing excessive humidity (48% with temperatures -10 Celsius outside on the picture you sent us) - we got WindowWise auditor David Mitten involved, he provided you with explanation and confirmed that "The window manufacturer has done everything they can do to make an energy-efficient window. Your company (Optima) has done everything you can do to insulate around that window. Control of condensation now rests entirely with the occupants of the home." In general, Optima has measured, made to the size, installed and even painted your interior trims for your new GreenON approved windows and obtained maximum rebate for you. Kindly, follow the instructions that we have sent out to you right after your first contacted us and there will be no condensation on your new windows. We will be covering any warranty claims, should you have any, as stated in our Lifetime (not 10 years) warranty. Parts and Labour included.

    Reply created 17 Mar 2019