Steam Dry Canada

Rating: 4.6 out of 5

Steam Dry Canada reviews (617)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 May 2016

    carpet cleaning

    I must thank Steam Dry for having such wonderful person who knows how to clean carpets. That man is SHAWN GARLAND.He is a work oriented man who knows what he is doing and does a very excellent job . Needless to say that SHAWN gets my 10 stars and I will be calling him back for more work. Thank you Steam Dry for having SHAWN as your employee.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 14 May 2016

    Carpet cleaning

    Asked for service in Home Depot store, being offered by rep in store. Home Depot called me next day to book appointment. We received a reminder phone call a few days before appointment. Day of appointment Oscar called an hour early as his previous appointment was done. Advised we were ready for him, he arrived a few minutes later. Oscar was very professional and friendly; he went thru all carpeted areas with us and we discussed what we wanted done and then reviewed pricing as well. After we all agreed, he went to work, very efficiently. He was done our 3 rooms, 2 hallways and 2 sets of stairs in 1.5 hours. We also got scotch guarding done as well. We discussed one patch under desk area that couldn't get clean as my husband's black socks over last 5 years has fibres in that area. Oscar suggested a dry floor brush and vacuum at the same time after floor is dry. We will try this next weekend. We were very happy with Oscar's work!

    Answer from pro:

    Thanks, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from Larry Lawrence
    Rating: 5 out of 5
    Review left on 13 May 2016

    furnace cleaning ,vents ,etc

    professional , helpfull , very happy with who we hired , brad from home depot was prompt ,clean , we would probably re use home depot and diffently request brad as our tech. good job

    Answer from pro:

    Thanks Larry, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from Customer of Steam Dry Canada
    Rating: 5 out of 5
    Review left on 13 May 2016

    Duct and Carpet Cleaning

    Called to book appointment and Brad and Douglas were here a few days later. Prompt on arrival and were done by the time requested. Respectful, helpful and professional - will call them again. Also have to mention that when I dropped something crumbly all over the floor they jumped over, vacuum in hand, to help me clean up :-)

    Answer from pro:

    Thanks, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 May 2016

    Steam Dry Canada carpet cleaning

    Shawn Garland came to our home on May 12th, 2016. He deodorized, steam cleaned and scotch guarded our carpets. He did a fantastic job. I would highly recommend his services to anyone. He is professional, courteous and extremely hard working. Thank you very much Shawn for doing such a great job.
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 May 2016

    Duct Cleaning

    Our technician Brad was on time, communicated well, and did an efficient end excellent job cleaning our ducts. He explained everything he was going to do beforehand, and was patient and well-spoken answering my questions. I would recommend this company to anyone! (Rob in Coquitlam)

    Answer from pro:

    Thanks Rob, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 May 2016

    Carpet cleaning

    After a rather disappointing experience 6 months ago, I called on Steam Dry Canada to redo my living room carpet. The last company left it soaking wet, and cleaned it using the dirty water from all the bedrooms. It just didn't look right. Like everything, you need to know what you are doing to do the job right - and Shawn from Steam Dry really knows his stuff. He was very pleasant and helpful, and took pride in his work. I even learned a few things from him. Carpet was dry 7 hours later and it looks great. Thanks Shawn!
  • Review from Customer of Steam Dry Canada
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Roger

    I was very pleased with the service and the results. I hadn't cleaned my carpets in 10 years, so they were in much need of care. I would use this service again.

    Answer from pro:

    Thanks, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from Leif Baradoy
    Rating: 5 out of 5
    Review left on 29 Apr 2016

    Patient job tech and good work

    I miscommunication with my wife about when Steam Dry was coming to clean our carpets. We were selling our house and needed the job done right away. Steam Dry got us in and, when I made my error, Robert B. (the job tech) waited for us to let him (about an hour) in rather than cancelling the job. I am very appreciative of this. Plus, he did thorough and good work.

    Answer from pro:

    Thanks Leif, We are fortunate to have a great team and great customers to service! Thanks once again for taking the time to recognize one of our team members and we look forward to serving you again in the near future Steam Dry Customer Care

    Reply created 22 Jan 2017
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 29 Apr 2016

    Vent cleaning

    Terrible customer service from the administration side, the Technician did a great job but i have been getting the run around from administration since the service back in February. I was double billed for the service Feb 11th and have yet to see the credit on April 29th. I spoke with several contacts that said they will rectify the problem with the last contact over a week ago. Any other company would have returned the over payment in less than 5 days, it is coming up to 3 months. I have contacted Home Depot, the Better Business Bureau and Mastercard to finally have a resolution. This company is absolutely the works company i have ever dealt with and I would recommend anyone considering their services, buyer beware!!!!

    Answer from pro:

    Dear Customer, Firstly, We apologize that the service you had was not performed to the standard it should have been. Steam Dry Canada takes our customer's experience very seriously. If you have not already done so, please contact our Customer Care Center at 1-844-417-8326. We are open 7 days a week to serve you better. Thanks once a again for your feedback as it will help us to improve our customer experience Sincerely, Steam Dry Canada Customer Care

    Reply created 22 Jan 2017
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