Birk's Landscaping Inc reviews (47)

Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Jun 2015
Front and backyard landscaping
We had significant landscaping done by BIrks Landscaping in the front and backyard. The transformation is breathtaking. We get many compliments on our property. The owner, Peter was great to work with and ensured that we were happy with the project and made any corrections as needed. The team that did the work was led by Chad who is very creative and has an eye for detail. They team was very professional, punctual and fantastic to work with. The jobs were completed within the time frames given and they had to work around a few rainy days. We chose Birks based on reviews and their website pictures. They were one of the few companies that paid attention to detail such as cutting paving stones to improve the fit and appearance of a patio. The design of my projects were very creative and the plants are well chosen for the area I live in. The landscaping has added value and beauty to our home. Thank you Birks Landscaping for the fantastic working relationship and the gorgeous final project!
Answer from pro:
Thank you Darlene, we are happy you enjoyed working with both Peter and Chad.
Reply created 27 Jan 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 5 Jun 2015
landscaping
Birks Landscaping has completed three large projects for our family: two in Whitby and one in Bowmanville. These projects were all designed by Peter, who is able to create a plan that accurately reflects your dreams and budget. We have NEVER been disappointed with the end product. Strangers passing by our properties have often stopped to enquire which company we hired. The crews work hard to please the customer. They are friendly, conscientious and diligent. All of our projects have been completed on time and the end product has surpassed our expectations. We have recommended this company to our friends and family who have shared the same experience as we have.
Answer from pro:
Thank you Vicky we are always happy to create your dream space.Thank you for all the recommendations!
Reply created 27 Jan 2017
Review from Linda
Rating: 1 out of 5
Review left on 4 Jun 2015
Landscaping
The crew were friendly but the follow-up service is horrible. Were told our plants were guaranteed for a year as well as the work. Instead of replacing a japanese maple that sustained winter damage, they pruned it so it was no longer the 6ft tree we were promised. Two of the other plants died and they only replaced one. One of the stones shifted and it was like pulling teeth to get them to come back and fix it. Also, they used old dirt to fill the gardens and lawn back in and garbage is still coming up through the soil. It looks better in our front yard than before but I would never use them again. I think we were overcharged.
Answer from pro:
Hi Linda, thank you for taking time to write this review and bringing these issues to our attention. At Birk’s Landscaping customer service is extremely important as referrals are a large part of our business. Due to the anonymity of this review, I am unable to actually have a look at the service sheet to find your exact concerns that we were trying to address. I am sorry that you had an issue with our service work, and hopefully I can shed some light on what happened in this situation. Yes, we do offer a one year warranty on our plants, and if they are deemed dead within this warranty period, they will be replaced. You mentioned in the review that the crews only trimmed off the dead branches from your Japanese Maple instead of replacing it. Our crew’s typical procedure is to examine the tree first to determine whether it is dead and needs replacing, or if the plant would recover with just some minor pruning. In this situation, it was clear that the plant would completely recover; therefor the crew trimmed the plant accordingly. You also mentioned that the crew used “old dirt” to fill in the gardens. I want to assure you that our crews always use fresh soil, straight from one of our suppliers, for the gardens that we have done work in. As I mentioned before we are sorry that you had such a bad experience. If there is anything we can do to help us regain your trust, please let us know by calling our office directly at 905-404-0602. I would be more than happy to discuss this matter further!
Reply created 24 Jun 2015
Review from HomeOwner
Rating: 2 out of 5
Review left on 2 Jan 2015
Driveway, front entrance, walkway
Bad experience with is company. When I had the estimate we agreed on a timeframe to start. I leave a deposit then I get bumped nearly a month later. The person I dealt with was impossible to reach (they only leave you office extension). I had to threaten to pull out of the project then they finally agreed on working wi the original timeframe. They would not even share the blueprint the quote was based on so I was never able to confirm that I got what I wanted. Work was good not great but overall experience was a nightmare. I think they overbook on purpose to get work then push everyone away (they bumped someone so they could do mine). Will never consider using them again, I would try to do it by myself first (which would never happen either). To sum it up, they are not cheap, work is ok and communication and respect of time is terrible. Workers were nice.
Answer from pro:
Hi Ruel, thank you for taking time to write this review. Due to the anonymity of this review I am unable to actually have a look at your contract to better understand your concerns. I am sorry that you had an issue with our work and hopefully I can shed some light on what happened in this situation. You mentioned during the estimate process you had agreed on a time-frame to have the job started. During the estimate process the time frame is only a guess based on the jobs sold up to the point but does not take into account delays like weather, material back orders and customer add ons etc. For example situations that happened in a previous month can affect the timing of every job after that. I apologize if you experienced any delays, however I can assure you that your job was not pushed back. In regards to the landscaping design (blueprint), we would have been more than happy to mail you a copy upon request, as long as the contract was signed.Customer service is our priority. We do our best to maintain the suggested time frame of every job. Again, we are sorry that your experience was not as expected. If there is anything we can do to help regain your confidence, please let us know by calling our office directly at 905-404-0602.
Reply created 13 Aug 2015
Review from Sharon Rutherford
Rating: 5 out of 5
Review left on 20 May 2014
LANDSCAPING AND RETAINING WALL
Our first experience with Birks Landscaping was back in mid 1990’s. At that time we had 24”x24” patio pavers around the pool, the back patio and on the walkways in our side yard. They removed the slaps and installed interlocking in all these areas. They did an excellent job. So when we decided in 2009 to fill in our pool, once again contacted Birk’s. This time they filled in our pool and sod that area. Peter provided great suggestions on how we could reuse the interlocking stones that had been removed. He used some of them make a small patio in the back. Then using the balance of the interlock he landscaped the front of our house with an amazing patio and surrounded it with beautiful gardens. Once again we found Peter and his crew punctual and professional. Our neighbours couldn’t believe the transformation to the front of our house. This year, we once again had a major project that we knew would require a skilled landscaping team to complete. We had no hesitation in contacting Peter again. Our lot is about 8 feet below the neighbours behind us, so we require a retaining wall across the 65 feet at the back of our yard. The wall that was there was made of pressure treated wood that was falling apart. The difficult part about doing any work in our back yard is the limited access, which requires a lot of the work to be done by small Bobcats and manual labour. When I spoke with Peter, I asked him to figure out a way to build us a new retaining wall using armor rock. He came up with a plan that provided exactly what I asked for. We signed the contract on April 17/14 and the work started on May 8th and we now have a beautiful 2 level armor rock retaining wall with a garden in each level. The crew was a great bunch of guys who worked very hard to provide us with as little disruption as possible. When the wall was done they repaired all the area’s affected by the work. We want to thank Peter and his crew for a job well done. If you are looking for a company that will provide expert workmanship, pride in the job and commitment to service contact Birk’s Landscaping. They will provide all that and more at a very completive price. We highly recommend for your next landscaping project.
Answer from pro:
Thank you for the review and the repeat work Sharon!
Reply created 27 Jan 2017
Review from HomeOwner
Rating: 5 out of 5
Review left on 20 May 2009
Interlock back patio
We searched for three quotes of various companies in our area they were all excellent and we narrowed it down to Peter and Birks Landscaping. Currently they are still working on the back yard but I really thought I would update this as we went. The crew arrived exactly when the said they would and started to work immediately, they are very professional and have been very careful around the areas they aren't wokring on. They have done and excellent job and work long hard days with very short breaks. We are about 3/4 of the way through the job and so far everything is excellent! The back yard looks amazing and every detail outlined on the quote has been addressed. So far an amazing job I would highly reccomend Peter, Scott and the crew to anyone looking for yard work. I will also add a quick kudos to Randy and the crew at Brooklin concrete who were very helpful when we were choosing the brick colour and pattern.
Answer from pro:
Thank you Jason!
Reply created 27 Jan 2017
Review from HomeOwner
Rating: 4 out of 5
Review left on 21 Mar 2009
landscape front and back yard
contracted birk's to do a complete landscape project both front and back yard. we were pleased overall with the results. peter is great to deal with very professional and has great ideas. the completion of the work was a little slow but the weather was also a big factor. we will definitely use them again on future projects.
Answer from pro:
Thank you Mercia, we look forward to working with you on future projects!
Reply created 27 Jan 2017