Gotcha Wildlife

Rating: 4.9 out of 5

Gotcha Wildlife reviews (332)

  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 29 Sep 2020

    Bird nest removal from bathroom vent

    I am very pleased with the service I recieved grom Gotcha Wildlife. Ken did the work and he was very efficient and professional. A birds nest was removed, the vent was sanitized, a new vent cover was installed (as the bird had destroyed the old one), and covered with a metal screen. I couldn't be happier and I would recommend his service. -Denise M

    Answer from pro:

    Thank you Denise for taking the time to share your experience. We are so glad we could be of your service. Gotcha Wildlife strives to provide the best possible customer satisfaction and we are happy to hear that we did everything to meet your expectations. Please don't hesitate to give us a call if you have any other wildlife problems. We gotcha! The Gotcha Wildlife Team

    Reply created 1 Oct 2020
  • Review from Ryan Morton
    Rating: 5 out of 5
    Review left on 29 Sep 2020

    Hole in soffit

    Turns out a raccoon wanted to make my attic it’s home but decided he had other places better suited for his body type. This is turn left a gaping hole in my heart and soffit. Gotcha wildlife came over and took a peek and put a one way door in to make sure no animals got in after the raccoon had vacated. Came within a week or so to patch everything up and everything is good now. 10/10 will make sure to call back if our raccoon comes back to enter my life again.

    Answer from pro:

    Hello Ryan, it's nice to hear from you. We thank you for choosing our raccoon services and for sharing your experience with others that may have the same issues as you. Please don't hesitate to give us a call if you have any other wildlife issues. We gotcha! The Gotcha Wildlife Team

    Reply created 1 Oct 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Sep 2020

    Bat removal

    Start to finish, GOTCHA WILDLIFE was Quick, Courteous, Informative, Friendly, and Professional. Thank you very much!!

    Answer from pro:

    It was a pleasure to help you with you wildlife problem. Thank you for choosing our services. We gotcha! The Gotcha Wildlife Team

    Reply created 1 Oct 2020
  • Review from Withrow
    Rating: 0 out of 5
    Review left on 16 Sep 2020

    Refusal to cover warranty - poor customer service

    Gotcha Wildlife did a great job the first time they came to the house and put a one way door on eaves-trough where squirrel were getting into the attic. After a few months, the repair failed and with a 3 year warranty they assured me that they would take a look and see what could be fixed. Technician came out and very abruptly said 'there is no hole' - i asked them to show me a photo, since the repair clearly looked wonky even from the street. Technician, very rudely refused - Gotcha also refused and now even though i can see and hear the entry point, Gotcha will not cover a warranty repair and refused to even take a photo to show the current condition. Something that a eaves-trough cleaning and roofing company would normally do to show work was completed properly and professionally. While they said they are looking into, they take the word of their technician over the fact that the repair is clearly and visibly damaged from the street. They claim that they warranty their work, but once again they will charge you for a so called repair and walk away from existing clients. In fact they did tell me to go elsewhere, so I will - the first and only good advice they gave me today.

    Answer from pro:

    We are sorry you feel this way about us, Jaspal. Our team has broken down our warranty to you as to what is covered and what is not. We did our due diligence of following up with your recent request that we come check out the situation as you believed there was recent activity on your roof. Our technician checked the roof and all areas that were noted and found no points of entry where wildlife could be living/active. We wish you the best with your situation.

    Reply created 16 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2020

    Saved us again

    We've been invaded by red squirrels for years. They have done an amazing job of finding how they get it and get them out fast. Great people to work with.

    Answer from pro:

    Hi David, Thank you very much for your positive review and kind words. We're happy to hear you had a great experience with our team and with the work that we do. We thank you for your continued support and loyalty with us for all your wildlife needs throughout the years. We Gotcha! The Gotcha Wildlife Team

    Reply created 4 Sep 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Sep 2020

    Squirrels in roof.

    Kenneth was professional and easy to talk to. Did good job of preventative maintenance as well for roof vents. One way door exit for squirrels should get rid of the problem moving forward. Thanks.

    Answer from pro:

    Hi Chris, Thank you so much for taking the time to share your experience with our technician Kenneth. Glad to hear you're happy with the service you received and the quality of work done to your home. Thank you again for the awesome review and for your business, we greatly appreciate it. We gotcha! - The Gotcha Wildlife Team

    Reply created 3 Sep 2020
  • Review from Customer of Gotcha Wildlife
    Rating: 3 out of 5
    Review left on 3 Sep 2020

    Raccoons

    The receptionist said the person going to my house would inspect the attic for damage but this was not done.

    Answer from pro:

    Hi There, We're disappointed to see you believe we only deserve a 6 star review over this miscommunication. I apologize for any discrepancies. We are always extremely thorough with our roof inspections and only do internal attic inspections if our experts deem necessary. I apologize again and hope we clarified the situation better. The Gotcha Wildlife Team

    Reply created 3 Sep 2020
  • Review from Customer of Gotcha Wildlife
    Rating: 5 out of 5
    Review left on 25 Aug 2020

    Vent protections installed to keep critters out of attic

    was hearing noises in my attic, the guys inspected and placed traps and installed vent protection. they were very clean in their work , was prompt in arrival . explained what need to be done. an efficient company. cost was reasonable

    Answer from pro:

    Hi there, Thank you for taking the time to share your positive experience with us, we appreciate your kind words about our work and team! We always strive for efficient and effective service, especially when it comes to wildlife prevention that lasts. Thank you again for your review and for your business. We Gotcha! The Gotcha Wildlife Team

    Reply created 25 Aug 2020
  • Review from Rob Dunne
    Rating: 5 out of 5
    Review left on 24 Aug 2020

    Wildlife removal

    Both times Gotcha Wildlife responded quickly. They came toe secure our garden shed to deal with our skunk issue and then came 10 months later to secure our deck as rodents were under it. Their work is excellent and Kenneth was polite and helpful

    Answer from pro:

    Hi Rob, Thank you for the great feedback on your experience with Gotcha! We're happy to have you as a repeat customer, your continued support means a lot to the team. We're so glad to hear that you're not only happy with our work but also with our team. We thank you again for the review and your repeat business. We Gotcha! The Gotcha Wildlife Team

    Reply created 24 Aug 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 10 Aug 2020

    excellent service

    everything with Gotcha was great! From the first reaction to the actual service I was impressed by their professionalism and quality of work. Thank you so much!

    Answer from pro:

    Hi Caitlin, Thank you so much for your positive review of our team! We're thrilled to hear you had a great experience with us and are happy with the work that was done. We thank you again for taking the time to write a review, and for your business with us. We greatly appreciate it. We Gotcha! The Gotcha Wildlife Team

    Reply created 11 Aug 2020
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