*** Updated review on ***
I wanted to update my previous review (see below) from a 10/10 to a 0/10. Here's the reason why. I have now had 3 jobs done by Wow 1 Day Painting. About 5 months ago, Wow 1 Day Painting quoted me for a another job which we decided to not move forward on. We called them this week deciding to move forward on it. The sales rep said he will schedule it. Suddenly the owner calls me today and said he wants to decline the job because as customers we are "too particular". He said this new job (which was spraying staircase railings) was a difficult job, and because of its sensitivity "no amount of money is good enough" because of how we are as customers. Even though, he attached a very hefty premium for the job in the first place -- which we were willing to pay. Even more odd, the last job that Wow 1 Day Painting took from us, was *outdoor* railings job, which we had had almost no revision requests (see below review). So where did this opinion come from? The weird thing is how pleasant the exchange was with all the painters when they were at our home. When we did request a change, they acknowledged that yes, it was indeed an issue and corrected it. And for the ones that were more difficult to fix, we were reasonable and said no problem. I've lost a lot of respect for this company, but I think this for sure comes from the owner and not the painters. But nonetheless, calling to decline a job and alienate a fair (and loyal) customer just tells me the owner has no clue about anything to do with customer service. Too bad it has to reflect on the entire company and I will never use them or recommend them to anyone going forward.
They even asked us once the jobs were done to give them a pleasant review - which we did (see below).
Previous review:
This week I had WoW 1-day painting back at my home, this time for the outside. We had our porch railings and columns painted. As usual, outstanding service. This was the second job George was responsible for, and he never disappoints. He is always so throurough in prep to ensure that he doesn't ruin other parts of our home. He always makes sure we are happy with the job and asks us to inspect his work, and if ever we are not satisfied, he gladly touches it up.
I want to say this company in general is so well run. They are a dying breed of companies who really care to make their customers happy. Do not hesitate to hire them!