Basement Builders reviews (198)

Matt and Ben were great to deal with and made sure we were completely happy with the job. Would highly recommend them.

My husband and I could not be happier with the level of professionalism, quality of work and great communication that both Mathew & Ben exuded along with the trades men and women that entered our home. Great customer service and a friendly and caring attitude both go a long way. Mathew and Ben truly wanted to ensure we were happy and did everything they could to give us the basement we wanted, and they were successful. Everything ran smoothly. Everything turned out beautifully. We would highly recommend Basement Builders to ANY of our friends and family and if we need further work in the future we will definitely be contacting them. You will not be disappointed!

I found the Basement Builders team to be very professional and easy to work with. They had many great ideas through our initial planning discussions and easily translated these ideas into a quality product. The renovation process was smooth and efficient and we are very pleased with the end result. I would recommend Basement Builders for any renovation project.

The work was well done and on time. The best part of the experience were the in person meetings with the Basement Builders Team. Their enthusiasm and input in the planning with ideas was great. Communication and scheduling of the contractors went smooth. In short, we are very satisfied with the service and very happy with the end product. They are also very good and solving issues and problems that pop up really fast and efficiently. I could contact them anytime by text message and always received a response within 5 minutes, amazing!

Basement Builders have been amazing throughout the whole process. Building an entire basement can be quite tedious, but these guys helped us throughout the entire process from designing the layout to customizing every detail. Although there were hiccups along the way, which will inevitably happen in every basement build, Basement builders were quick to respond and resolve the issues. As an added bonus, they upgraded our toilet free of charge! We couldn't have asked for a better builder. Thanks for the great work! We have been quite enjoying the basement since!

Matt and Ben definitely know their stuff! We had our basement developed by Basement Builders as well as a couple of windows added to the upstairs of our home and we are absolutely thrilled with the results. The whole process went very smoothly from our first phone conversation to completion. Matt is one of the most responsive people I have ever had the pleasure of working with. He was always available to address any concerns that I had no matter how small… very rare to come by in this industry. Very refreshing to see this kind of commitment and customer service! Definitely made the process as stress-free as possible. The workmanship exhibited by all the trades is excellent. Matt and Ben have assembled an amazing and dedicated team! All work was completed to a very high quality and the tradesmen were always considerate. Jordan the framer is very knowledgeable and created solutions that helped us maximize space. Sam and his electrician partner were very flexible in helping us plan out the plugs, switches, and lighting. Mike the plumber did a wonderful job with the bar and the bathroom. The drywall crew was very quick and kept the mess to a minimum. Mani the painter showed a high level of detail and pride in his work while always being extremely courteous. No detail was too small or meticulous for him to take care of. Don’s crew was very helpful when we were picking out the wet bar cabinetry and it turned out exactly the way we envisioned. Paddy’s flooring and tiling team did an excellent job with the carpet, tiles, and the full-wall backsplash for the bar. Carlo’s team was extremely accommodating and took the time to help us pick the perfect slab of quartz for the bar countertop! Ben organized the project very well and along with Matt, were able to keep us informed throughout the entire project timeline. THANK YOU GUYS FOR A JOB WELL DONE!

Matthew and Ben were great to work with. From beginning to end work progressed smoothly. They were there along the way to answer any questions or concerns.

We looked at a number of renovation companies and decided on Basement Builders Gold package based on their quick responses, professionalism and ability to answer all of our many many questions. The process was great, much like building our house we tailored the carpet, tile, paint colours, bathroom fixtures, lighting etc. They matched the doors and baseboards/trim to the existing house. We also put in a bar with quartz. Payment process was smooth based on progress payments. Don't go with someone who wants money up front, go with these guys. Their trades were respectful, friendly, professional, and clean, an important point since people are coming and going for a couple of months and we have 3 young kids at home! The drywall dust didn't even dirty the upstairs!! 10 out of 10!

Matt and Ben are true professionals. They were very patient with us and receptive to any changes we wanted to make along the way. I'm my eyes what sets the Basement Builders apart is that they provide a high quality product at a very competitive price and customer satisfaction is they're top priority. Our basement turned out perfect. Would highly recommend Matt and Ben to anyone considering a basement development.

Matt and Ben were great to work with! Very professional and accommodating and easy to work with. :) The quality of the workmanship was great! I am very happy with our new basement!!