Twintech Heating & Cooling

Rating: 5 out of 5

Twintech Heating & Cooling reviews (260)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 26 Jan 2018

    Installation of furnace & A/C

    Courteous and professional service from initial consultation through to the installation. We highly recommend Twintech for outstanding service in the industry. Competitive pricing, professional and accurate advice, attention to detail, respect for their client's home and cleaning up at the completion of installation.

    Answer from pro:

    Thank you for being such wonderful customers to work for. We can't believe how lucky we are to be able to deal with customers like you and your family. Your kindness and hospitable was very much appreciated. We keep bragging that we have the Best Customer's in the HVAC business and you help prove it. Highest Regards: The "TWINTECH TEAM"

    Reply created 29 Jan 2018
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jan 2018

    Fast response & excellent quality of service.

    Last week our Furnace failed overnight. We called Twintech to help us get it running again. They did a really thorough check on it, and got it running in less than an hour. Given that it was an old Furnace (+20 years old), we were giving two options: repair it or replace it. Instead of doing a repair on it that could break in a week or two, they recommended us to change it. I like that they were honest on the recommendation, not forcing a new furnace on us. At the end we went with a new Furnace. Twintech solutions service & salesman gave us recommendation on the size of the unit and many options that could work for our home. They ended up doing an excellent work in our furnace, replacing the filter to a better option and replacing some pieces that had water damage. They cleaned after themselves and leave everything even better than what they found. They even went far and beyond tiding up the hose connections that we had on the basement.

    Answer from pro:

    Thank you Hector for calling our company when your furnace started to fail. We take a No Heat Service call very seriously and it's our number one priority to get your existing furnace back up and running . Then we can take the time to listen, discuss and recommend the best options available to you based on your individual needs and requirements. We appreciate your business! Thank You again for choosing TWINTECH......Greg, Grant, Peter and Dave

    Reply created 26 Jan 2018
  • Review from Tracey Geddes
    Rating: 5 out of 5
    Review left on 28 Dec 2017

    Service call

    Last night was the coldest day of the year so far and I woke up to my house being 54 degrees... I called Twintech at 2:45am and Greg was on site by 3:30am. The furnace required a part ands he returned to his shop and came back to my home around 4:15am, furnace up and running by 4:30am. THANK YOU TWINTECH! Your service is second to none.

    Answer from pro:

    Thank you Tracey for calling our 24 hour service line. It was Murphy's law kicking in that caused your furnace to stop working in the middle of the night during the coldest day of the year. Greg and Grant don't like it when our customer's are without heat, especially when it's minus-22 degrees Celsius out. So no matter what time of day or night TWINTECH will be there to make sure you and family are comfortable. Wishing you and your Family a Very Happy and Prosperous New Year! The TWINTECH Team

    Reply created 29 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 22 Dec 2017

    Gas Range replacement

    Received a new range and needed someone to disconnect the old range and connect the new gas range. They did a thorough job and were kind enough to remove the old range from the house. Thank you!

    Answer from pro:

    Thanks for your review. Installing, moving, removing gas lines is another one of the services that we provide to our customers. Wishing you and your family a Very Merry Christmas and a Happy New Year! From the TWINTECH Team

    Reply created 22 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 18 Dec 2017

    Furnace, A/C, Water Heater Replacement, Relocation and Duct Work Changes

    I am in the process of finishing my basement and wanted to make sure I got the low hanging duct work fixed in advance. After reviewing 5 quotes I selected Twintech to award the contract to. The price was competitive however what won me over was Grant's (co-owner) attention to detail and his ability to focus on what my goals and priorities were for the project. His team completed the job over 3 days as there was significant duct work changes and the relocation of all of the equipment. They also completed the job with little downtime so we weren't left overnight without heat during freezing winter temperatures.

    Answer from pro:

    Thanks Ryan for the the great review. Both Grant and Greg take pride in every aspect of the work they do. Their attention to detail and the quality of the workmanship that goes into every TWINTECH installation is up there with the best in the Durham Region. We specialize in custom ductwork that most of our competitors don't even offer. Thank you again for being so hospitable and easy to work with!

    Reply created 21 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2017

    New Furnace and Air Conditioner

    Our home has had poor heating and air conditioning the past couple of years. Dave recommended a Goodman solution with more power than we had. Grant and Greg installed the units in late November. Heating is better than ever. We have a warm home again and look forward to the winter. Can't wait to see how the AC runs in 2018. Job was super clean and professionally done. Highly recommended.

    Answer from pro:

    Thanks Peter for choosing Goodman. There is no better value for your money in today's HVAC market place like Goodman. It's completely manufactured and made in Houston, Texas U.S.A. Built to the highest quality standards for performance and reliability. Designed to provide years of trouble free operation. Installed by team of highly trained professionals with over 32 years of experience. All backed by a complete 10 year no hassle manufacturers warranty. Wishing you and your family "The Very Best For The Holiday Season" Warm Regards, The TWINTECH Team

    Reply created 17 Dec 2017
  • Review from Customer of Twintech Heating & Cooling
    Rating: 5 out of 5
    Review left on 12 Dec 2017

    Responsive & Responsible

    My father woke up to no heat one Saturday morning. We had a few names that friends had recommended but while checking out the companies' ratings on HomeStars, we found Twintech with great ratings too. The other companies either didn't get back to us or didn't have time to come at such short notice. TwinTech made the time in their schedule for what they judged to be an emergency: no heat in the home of an elderly person. At no extra fee for a short notice, weekend visit. They recommended an upgraded furnace unit and explained that we would qualify for a rebate that would bring the price down to that of a lower model. They set us up with the rep from the MNR that covers the rebate so that we didn't have to deal with the paperwork & phone calls ourselves. Installation was quick, efficient, & smooth. We were so pleased with their service we ordered a new water heater too. Both are working great (efficient & quiet!) & my father is safe & comfortable. We can't say enough about how pleased we are with their service. We have already recommended them to others.

    Answer from pro:

    Thank you for kind review. We are very lucky to have you as a new customer. At TWINTECH we treat "No Heat" calls as a priority. We offer offer 24 hour service, so we call you back right away! No one especially seniors and the elderly should be without a warm home. When our service technician arrives the first thing he does is to try to repair and get your existing equipment up and running. If that fails then we will work with you to choose the right furnace option for you, based on your individual needs and requirements. We will also make sure that you are made aware of every Government Rebate Program available and every rebate dollar that you are entitled to. Wishing You and Your Family "A Very Merry Christmas and Happy New Year" The TWINTECH Team - Greg, Grant, Peter and Dave

    Reply created 21 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 9 Dec 2017

    Had a new Furance put in.

    Twintech Heating & Cooling. I just want to say thanks for helping me . My Furance stopped working. And l phone Dave Getgley he set me up with Greg. What an amazing team they did a great job in setting me up with a new Furance. Anyone that needed a new Furance these are the guys to call. Thanks again for a job well done.

    Answer from pro:

    Thank You Joe for choosing our company. We are very lucky to have you as a new customer. Also we appreciate you referring us to your neighbour's Vince and Luigi. Warmest Regards " The TWINTECH Team "

    Reply created 10 Dec 2017
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2017

    Furnace replacement

    Very satisfied with this company! Salesperson Dave was very good, very knowledgeable and gave me the impression that he wanted to sell me what I needed rather than what would put the most money in the company's pocket. He also called back after the installation to see if I was satisfied with the result. The installation crew of Greg, Grant and Peter did a great job. They arrived on time, completed the job quickly, answered all my questions and thoroughly cleaned up. They told me to call if I had any further questions. They left me with the impression that they really cared about their work and my satisfaction and that it wasn't " just a job". Prior to researching for a new furnace, I had never heard of this company but I'm glad that I did and would highly recommend them to anyone looking for a new furnace or air conditioning unit. They may be small but they do a great job!!

    Answer from pro:

    Thank you for taking the time to write such a great review on your brand new Goodman furnace installation. Owners Greg and Grant truly believe that dealing with their company should be a stress-less, positive experience from the initial sales consultation to the final clean up. The brothers have built a reputation by offering only the most reliable and trouble free HVAC equipment available today. Backed by one of the Best Warranties in the business! Warm Regards, "The TWINTECH Team"

    Reply created 6 Dec 2017
  • Review from Melissa Papp
    Rating: 5 out of 5
    Review left on 1 Dec 2017

    House renovation

    They removed our old furnace and replaced it with a new furnace and AC system.

    Answer from pro:

    Thank you Melissa for deciding to go with us. We really do appreciate your business. Warm Regards "The Twintech Team'

    Reply created 1 Dec 2017
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