HomeOwner
Rating: 1 out of 5
Backyard fence
King Fence installed our wood/iron fence in the summer of 2015. They were very responsive in the beginning and the project was completed on time. However, we would not recommend them as their after-sales customer service is poor. One of the wooden has fallen off (for the second time, see photo) and I have been trying to contact them since Sept 2016 with no response. Emailed Sam 4 times and called their office twice. Both times I called they said they would reply asap but nothing. Also the paint on the iron fence is bubbling in the areas they repaired, see photo. They provide a 2 year warranty so we are well within the warranty period.
Answer from pro:
Natalia, we have been there on two separate occasions to replace the lattice on the wood section, this should not keep reoccurring under normal circumstances. We have addressed the issue with the paint on the iron panel, by providing you with a warranty form, you need to return the form so we can send it to the manufacturer, to proceed with the warranty claim, and get the panel replaced.
Reply created 2 Jun 2017