Steve L.
Rating: 5 out of 5
Flawless professionalism and Excellent customer service
Our kitchen reno consisted in refinishing our existing kitchen cabinets from old oak to white lacquer paint and replacing the old laminate with Quartz countertops. We chose CanDoMore after meeting with their estimator who demonstrated great care in providing a meticulously crafted estimate.
Whereas the other estimates were quick and dirty (we even had to encourage some of them to actually take measurements), John was detail-oriented. As an engineer familiar with the challenges of project management, it was nice to see someone who cared as much about the project as we do.
They do not come cheap, but they also take on a master contractor role where all concerns can be funneled. Well worth it as we were looking for a long lasting reno, not the "dollar-store", fly-by-night patchwork that leaves a homeowner in the lurch after all is said and done.
The measure of a contractor - and ensuing review - is how well they respond to complaints. That is where a contractor will either shine or leave a sickening feeling in the homeowner's stomach. In contrast, anyone who provides services knows that there are also toxic customers who cause so much havoc (or have no intention to pay, unreasonable requests that get snuck in "for free", etc) that most contractors will become unresponsive to most honest complaints.
As it happens, we did have an issue arise during the project. Our brand new countertops had small nicks on the surface. They only became noticeable during the kitchen refinishing due to sanding dust settling in the nicks. When you pay thousands for a countertop, you want a flawless surface. Imagine driving a brand new car off the lot with a dent on the driver's side door. Once you see it, you cannot unsee it. It will bother you forever.
Now nicks and scratches will almost always occur during the manufacturing process, so our expectation was that the master contractor would fix it. And fix it they did. They did not point the finger back at us nor accuse us of being responsible for the damage. They did not ask for any other proof than pictures, so that they could plan the appropriate repairs. In the end, the nicks were gone and our kitchen looks great.
Every aspect of the work was detailed, the planning and scheduling was perfect and every phase of the work was executed on time. No "hurry up and wait" for sub-contractors to show up. They even accommodated my busy schedule (I travel a lot for work) AND my natural paranoia (I never hand over house keys to contractors). They worked with me and around my busy schedule, even adapting to last minute scheduling changes when I could not be at home for one of the last phases of the project.
The takeaway for me is that CanDoMore executed the project better than I had anticipated. Living in Calgary, I have gotten used to being swindled left and right by contractors, vendors and "skilled" trades. It's enough to turn someone into a conspiracy theorist. CanDoMore renewed my faith in the businesses practice of "The customer is always right". Their conduct is in my honest opinion beyond reproach.
Will I do business with them again? Absolutely.
Answer from pro:
Thank you so much for detailing your experience. A home renovation is always a roller coaster ride. Some you enjoy more than others. We are glad you enjoyed the experience with this one and we are happy to be your contractor of choice for all your projects. Sincerely, Can Do More Painting - Renovation and Design Calgary’s Award Winning Renovator: - Best of Calgary Interior Painting Company - Best of Calgary Cabinet Refinishing Specialists - Best of Calgary Cabinet Refacing Contractor - Best of Calgary Kitchen Remodelling Contractor
Reply created 9 May 2024