Royal York Property Management
Royal York Property Management reviews (142)
Review from Customer of Royal York Property Management Review left on 5 Dec 2023Rating: 0 out of 5They don't have any moral values and will trick you on every opportunity. They are proactive during initial stage then after no one pickup phone and responded during the issue. They provided a tenant with a son but every day there are more people came and lived in the apartment. Tenant destroy walls and some other spaces. No technicians visited in the apartment but they sent a bill after around 9-10months without sufficient supporting documents.Review from Eba Singh Eba Singh
Review left on 23 Nov 2023Rating: 5 out of 5Responsive Maintenance Services
The technician was not only proficient in his work but also very courteous and respectful of my space. He ensured everything was working perfectly and left the area spotlessly clean. This level of professionalism and care is something I havent experienced with other property management firms.Answer from pro:
Thank you for taking the time to share your experience! We’re delighted to hear that you were impressed with the professionalism and care shown by our technician. At Royal York Property Management, we understand that responsive and respectful maintenance services are crucial for ensuring tenant satisfaction. Our team takes pride in delivering proficient maintenance solutions while being courteous and respectful of your space. Ensuring everything works perfectly and leaving the area spotlessly clean are key priorities for us, as we aim to exceed expectations and set ourselves apart from other property management firms. Your feedback is a testament to the hard work and dedication of our maintenance professionals, and we’re thrilled to know that their efforts made such a positive impression. If you ever need further assistance, Royal York Property Management is always here to provide reliable and exceptional service. Thank you again for trusting us with your living experience!
Reply created 17 Dec 2024Review from Customer of Royal York Property Management Customer of Royal York Property Management
Review left on 23 Nov 2023Rating: 1 out of 5Unsatisfactory Experience with Royal York Property Management
I am writing to express my disappointment with the services provided by Royal York Property Management. My experience has been marked by a series of issues that I believe warrant attention. Upon moving into our rental property, we discovered that not all the keys were provided. Additionally, we were informed of an unexpected fee required to obtain the mailbox key. This lack of transparent communication and the subsequent financial surprise has been inconvenient and disappointing. Adding to our concerns, there was an unannounced entry into our residence by Royal York Property Management. This entry, supposedly to drop off remote keys and retrieve the key deposit lock, has raised questions about privacy boundaries. Despite their admission of entering without consent, the incident has left us feeling uncomfortable about our right to privacy. At this time, we are awaiting feedback in order to determine the next steps. Prospective tenants should be cautious and consider these aspects before engaging with Royal York Property Management. While our experience has been less than ideal, we hope that sharing our concerns will encourage improvements in their communication and service practices.Review from Customer of Royal York Property Management Customer of Royal York Property Management
Review left on 9 Nov 2023Rating: 5 out of 5Exceptional Service at Royal York PM
Fantastic service from Royal York Property Management! Omar was a lifesaver during a tricky situation, and Eroll's team tackled maintenance issues promptly, enhancing my property's appeal for new tenants. Highly responsive and professional couldn't be happier!Answer from pro:
Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Royal York Property Management. It’s great to know that Omar was able to assist you during a challenging situation and that Eroll’s maintenance team promptly addressed any issues to enhance your property’s appeal for new tenants. At Royal York PM, we pride ourselves on being highly responsive, professional, and dedicated to providing seamless property management solutions. Whether it’s resolving maintenance concerns quickly or ensuring your property is always tenant-ready, our team works hard to exceed expectations and deliver exceptional results. Your satisfaction is our top priority, and we’re so pleased to hear that you couldn’t be happier with our service. Thank you for trusting Royal York Property Management with your property – we look forward to continuing to provide you with the same outstanding service in the future!
Reply created 17 Dec 2024Review from Angelo Chevy Angelo Chevy
Review left on 8 Nov 2023Rating: 5 out of 5Outstanding Service and Exceptional Property Management
I've been using Royal York Property Management for over a year now, and I am thoroughly impressed with their outstanding service and dedication. Their team is consistently professional, responsive, and reliable. Every concern is addressed promptly, and they go above and beyond to ensure both tenants and property owners are satisfied. Their online portal is a breeze to use, making payments and maintenance requests seamless. I've also noticed that they have a great network of contractors, which means any repairs needed are done quickly and efficiently. Moreover, their market expertise has been invaluable, ensuring my rental prices are competitive while also finding high-quality tenants swiftly. It's clear they prioritize a rigorous tenant selection process, which has given me peace of mind. Their full-service management has taken the stress out of property ownership. I've had no vacancies, consistent rental income, and my property has been maintained immaculately. I would highly recommend Royal York Property Management to anyone looking for a top-notch property management company. They truly deserve every one of those five stars!Answer from pro:
Thank you so much for your thoughtful and detailed review! We are truly delighted to hear about your positive experience with Royal York Property Management over the past year. Providing outstanding service and full-service property management solutions is at the core of what we do, and it’s rewarding to know that our professionalism, responsiveness, and reliability have exceeded your expectations. We’re especially pleased that our user-friendly online portal has made managing payments and maintenance requests seamless for you. Our dedicated team works closely with a trusted network of contractors to ensure all repairs are addressed promptly and efficiently, helping us maintain your property in excellent condition. At Royal York PM, we combine our extensive market expertise with a rigorous tenant screening process to ensure competitive rental pricing and high-quality tenants. It’s fantastic to hear that this approach has resulted in consistent rental income, no vacancies, and peace of mind for you as a property owner. Your trust and satisfaction mean everything to us. Thank you for recommending Royal York Property Management as a top-notch property management company. We look forward to continuing to provide you with the exceptional service you deserve!
Reply created 17 Dec 2024Review from Customer of Royal York Property Management Customer of Royal York Property Management
Review left on 5 Oct 2023Rating: 0 out of 5Stay Away From This Company
You cannot go any worst than hiring this company. They don't have any moral values and will trick you on every opportunity. They will provide low quality offers for tenant placement and if you chose to reject those they will still charge youReview from Laila A. Laila A.
Review left on 7 Sep 2023Rating: 5 out of 5Rent a house
Professional and kind agents Helped me alot My phone calls and all concerns were answered Thanks to everyone how helped meAnswer from pro:
Thank you for sharing your experience! We’re delighted to hear that our professional and kind agents were able to assist you and address all of your concerns promptly. At Royal York Property Management, we pride ourselves on providing exceptional customer service, ensuring that every phone call and question is answered with care and efficiency. Your satisfaction is our priority, and we’re glad our team made the process of renting a house seamless for you. If you ever need further assistance or have any questions in the future, please don’t hesitate to reach out. Thank you for choosing Royal York Property Management – we’re always here to help!
Reply created 17 Dec 2024Review from HomeOwner HomeOwner
Review left on 14 Aug 2023Rating: 5 out of 5"Efficient and Seamless Landlord Experience: Highly Recommended Team!"
Their team, especially my agent, John, has always been prompt in handling any concerns and the properties are well maintained. They've made being a landlord a seamless experience. Highly recommend them!Answer from pro:
Thank you for your wonderful feedback! We’re thrilled to hear that your experience as a landlord with Royal York Property Management has been efficient and seamless. It’s fantastic to know that John and the rest of our team have been prompt in addressing your concerns and ensuring that your properties are well-maintained. At Royal York PM, we understand how important it is for landlords to have a hassle-free experience. From property maintenance to responsive communication, we take pride in delivering professional and reliable services that give property owners peace of mind. Our team works hard to streamline the management process, ensuring your investments are protected, tenants are satisfied, and rental income remains consistent. Thank you for recommending our services – it means a lot to us! If you need any further assistance or have more properties to manage, Royal York Property Management is always here to help.
Reply created 17 Dec 2024Review from Customer of Royal York Property Management Customer of Royal York Property Management
Review left on 7 Aug 2023Rating: 5 out of 5Highly recommend their services
I have been using Royal York Property Management for my rental property, and they have been exceptional in every way. The team is knowledgeable, friendly, and dedicated to providing top-notch service. They handle all tenant-related matters efficiently and professionally. Maintenance requests are addressed promptly, and their network of skilled contractors ensures quality repairs. Royal York Property Management has made my experience as a landlord stress-free, and I highly recommend their services.Answer from pro:
Thank you so much for your kind words and recommendation! We’re delighted to hear that your experience with Royal York Property Management has been exceptional. Our knowledgeable and dedicated team takes great pride in providing top-notch property management services to ensure landlords like yourself have a stress-free experience. From handling all tenant-related matters with efficiency and professionalism to addressing maintenance requests promptly, we strive to deliver the highest level of service. Our trusted network of skilled contractors allows us to provide quality repairs quickly, ensuring your property remains well-maintained and your tenants are satisfied. We greatly value your trust in us and are thrilled to know that we’ve been able to make your experience as a landlord seamless. Thank you for choosing Royal York Property Management – we’re always here to support you and your investment!
Reply created 17 Dec 2024Review from Customer of Royal York Property Management Customer of Royal York Property Management
Review left on 1 Aug 2023Rating: 5 out of 5Excellent maintenance services
Royal York Property Management has been handling the maintenance of my property, and I am extremely satisfied with their services. Their team is professional, efficient, and responsive. They address repair requests promptly and ensure that all work is completed to a high standard. I am impressed with their attention to detail and commitment to maintaining the value of my property. I highly recommend Royal York Property Management for their excellent maintenance services.Answer from pro:
Thank you for sharing your experience! We’re thrilled to hear that you’re extremely satisfied with the maintenance services provided by Royal York Property Management. Our team takes pride in delivering professional, efficient, and responsive property management, ensuring all repairs are addressed promptly and completed to the highest standards. We understand how crucial it is to maintain the value of your property, which is why we focus on attention to detail and partner with skilled contractors who share our commitment to quality. It’s always our goal to provide seamless and reliable maintenance solutions so property owners like you can enjoy peace of mind. Thank you for recommending Royal York Property Management. We’re always here to ensure your property is well-cared for and your expectations are exceeded. If you ever need further assistance, don’t hesitate to reach out!
Reply created 17 Dec 2024