MaidPro Thornhill & Vaughan

Rating: 4.5 out of 5

MaidPro Thornhill & Vaughan reviews (57)

  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 5 out of 5
    Review left on 18 Dec 2024

    Home cleaning

    We are completely satisfied with the quality of work done in our home every month by diligent workers.They are always punctual and polite

    Answer from pro:

    Thanks for the awesome review!

    Reply created 19 Dec 2024
  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 5 out of 5
    Review left on 27 Mar 2024

    Fantastic Clean

    Jaclyn did a fantastic job cleaning our home. She was very thorough and hard working. We were very pleased. Thank you Jaclyn!

    Answer from pro:

    Thanks for the great review!

    Reply created 17 Dec 2024
  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 5 out of 5
    Review left on 6 Feb 2024

    Deep clean pre baby

    We are expecting a baby in two weeks and this service was a life saver in helping us feel prepared for the baby. Debora was amazing and the house looks perfect. We are feeling all ready now. Thank you Debora S

    Answer from pro:

    Thank you for the great review and congratulations on your new addition!

    Reply created 7 Feb 2024
  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 0 out of 5
    Review left on 10 Mar 2023

    Disappointing Experience

    Edit #2 in response to the business's reply: The refund cheque has not been received as of May 6th, 2023. Edited in response to the company's reply: The $10 refund cheque has not been received as of April 1st, 2023 after numerous emails to the company. The company's customer service appears to have an alternate view of facts. We did not speak on the day of service and the response by email was not received in writing until several weeks later. Original review: Working with this company was disappointing. First, we hired the company for a pre move-in cleaning for all the rooms, closets, and windows of the house plus appliances such as fridge and oven. Some areas of the house were not adequately cleaned. There was dirt and debris left in cabinets, closets and window tracks. We had to personally clean some areas in addition to the pre move-in cleaning so we could move-in on time. Second, we booked the company under one of their online promotional pricing advertisements that was in effect at the time. Our final invoice showed that we were charged the higher, non-promotional price for the service. When we emailed the company regarding the price difference between the online advertisement and the amount charged on the invoice, the company did not reply to our email until we followed up again several weeks later. We are very disappointed by our experience.

    Answer from pro:

    Hi Alice, As you'll recall we did connect the day of your clean once it was completed by both phone and email not just to review your email with you but because your credit card was declining charges. As discussed, items such as window tracks are not on our 49 Point Checklist and are not part of our service unless requested in advance. When we spoke, we did offer to arrange a time to come back and take care of them at no charge but you let us know not to worry about them - that offer still stands, as we emailed you last week when you reached out again. In terms of the online promotion for $10 off a fridge clean, we did apologize for that not being included and a cheque for the $10 was mailed to the address on file. Should you wish to disucss this further or schedule a reclean I invite you to call me directly at (289)807-0408 ext 2 Thank you

    Reply created 13 Mar 2023
  • Review from Christian Loparco
    Rating: 5 out of 5
    Review left on 3 Mar 2023

    Great Job!

    They do a great job, and are reasonably priced. I did my research when I moved into my new place, called a bunch of places, and I am fully satisfied with them.

    Answer from pro:

    Thank you for the kind words, Christian! We're proud to provide you with a level of service that elicits such a wonderful review.

    Reply created 13 Mar 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Dec 2022

    Great Home Cleaning Service

    Great clean by Marta. Efficient, friendly and thorough. Easy to book through phone or web. Weve had multiple cleanings by this company and have always been happy.

    Answer from pro:

    Thanks for this awesome review!

    Reply created 12 Dec 2022
  • Review from Donna M
    Rating: 5 out of 5
    Review left on 4 Oct 2022

    House Cleaning

    We are completely satisfied with Maidpros service. They are reliable and easy to communicate with should I need to make changes to my scheduling. I have had a few different pros over the last couple of years and each one has been great. Aneisha came for a first visit last week and she was very respectful, inquired about my expectations and asked if I had any requests for the week. She did an amazing job and I would be pleased to have her return.

    Answer from pro:

    Thanks for this awesome review!

    Reply created 12 Dec 2022
  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 5 out of 5
    Review left on 29 Aug 2022

    The cleaning service is great. I am happy that i get the same person every time. She is smazing

    I required a cleaning service, I thought it was going to be temporary but I soon realized that there was a value having a service come into my home to do a thorough cleaning. This has given me time to do things I would much enjoy doing other than cleaning.

    Answer from pro:

    Thank you so much for the kind review - if you don't mind giving our office a call we'd love to know who you are and which PRO cleans your home so we can give them a proper shout out!

    Reply created 30 Aug 2022
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Aug 2022

    Indoor house cleaning

    Excellent service! Im very happy with Teris work. Reliable, thorough and professional. Fantastic and pleasant. Ive used this service for many years!

    Answer from pro:

    Thank you for the awesome feedback Donina!

    Reply created 26 Aug 2022
  • Review from Customer of MaidPro Thornhill & Vaughan
    Rating: 5 out of 5
    Review left on 23 Jul 2022

    Great cleaning

    Teri did a fantastic job cleaning our home. She was very thorough and hard working. We were very pleased. Thank you Teri!

    Answer from pro:

    Thanks for the awesome review!

    Reply created 5 Aug 2022
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