We hired Emerald professional Painters to remove the popcorn ceiling from the living and dining room, and the main entrance. They also painted the walls of the areas where the popcorn was removed from. We were referred to them, but certainly, their rating in Home Stars was also part of the criteria to have chosen them for this project.
Since the first time I contacted Emerald, Andy was always responsive to answer questions and schedule the work. The quote submitted provided all the information, scope of the work, terms and conditions, and the paint product that they use.
The initiation of the work was scheduled 3 weeks in advance, and it started as planned. The first day, two painters arrived home, covered the floors, and removed the popcorn ceiling and prepared it for painting. The second day, a third painter joined the crew onsite to paint the ceiling and walls. In preparation for that, other areas were masked off by using plastic. After finishing, they cleaned the affected areas.
We are very satisfied with the result (the ceiling looks just great), the quality of the work, and the timing to get it done. Their painters really know their business, always arrived on time, were respectful and always willing to provide answers to our concerns. We added the painting of two walls that were not in the initial scope of the project, which did not cause any delays to the completion of the work.
As a customer, to me, it is very important to me that a contractor answers my calls, or return them after leaving a message, and Emerald demonstrated their commitment just by doing that. We posted this project at Home Stars and received broken promises from two other companies that were going to contact us to provide an estimate, but never did, so this simple gesture of professionalism made the experience with Emerald hassle-free. I highly recommend them.
