HomeWater reviews (256)

Updating my previous review due to a lack of integrity and accountability from this company...an error was made on their part regarding billing and instead of owning their error and making it right they blatantly pointed the finger of blame at me in an email which included other parties ... when I reached out to them to advise of this error and ask for dates and times they tried to contact me regarding this issue they could not provide me with the transcripts stating they didn't have that information...by the end of the conversation they in fact admitted it was their error and would send an email to all parties to apologize...when the email was sent it indicated there was a problem with my billing payment method however I was never asked for any payment method when signing up with home water assuming I would be invoiced for the payment...when I reachsd out to them via email again-no response...huge lack of integrity and business ethics...have decided this is completely unacceptable and am looking for a new water softener system to install in my home...this water softener system is subpar and I am still experiencing hard water issues with calcium and lime buildup on taps sinks even though they just changed the filter 2 weeks ago...horrible service and product all around

I contacted Home Water as i was charged twice from the system this month. They were able to address the issue and refunded me the money.

My monthly service was cut by 50%. The service is friendly. The representative is responsive.

I had a wonderful experience dealing with Abhishek. He listen to my concerns and addressed them accordingly.

Addition to home water really made a difference in my daughters eczema. I would recommend this to anyone that is suffering from this

Jai was an outstanding customer service agent for Home Water! I needed to move my water system to my new home and he made it extremely easy. He was very professional and helpful. The company is paying f for a plumber to install it for I am out of their service area. Thank you Jai!

I have always had friendly customer service and they always take time to answer my questions

Amazing customer service she was very patient , n helpful would deal with her again

I am satisfied with the person I talked to, regarding with the thermostat that we are using. He is a very pleasant person.

Our updated and new filters for our 4 stage whole house system cracked and leaked badly. We has about 1 inch water in our basement before we discovered it. As rhw system does not have emergency contact info on it like the hot water heater or furnace, I tried calling direct....unfortunately it was after "normal business hours" (friday st 530 pm) and had a computer inform me that I had to call back during normal business hours with no option for emergency service. We had turned the water a off and had to wait until Monday to contact someone. Sheldon received my angry call Monday morning about 905 am....3 adults and 3 dogs without water for 3 days will do that to a person. Sheldon was able to get us a tech to inspect and replace the cracked filter. The tech also instructed my husband how to by pass the system in case any future system failures occur ... hopefully not as we've had the system for approximately 15 years and this is the first time we've had an issue.