Simply Smart Home

Rating: 4 out of 5

Simply Smart Home reviews (191)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Apr 2019

    Jay was phenomenal

    Jay was absolutely phenomenal! Highly recommended. The service was stellar and I am deeply appreciative of the turn around response time. He cared about the fact that we did not have heat in the house and I have a toddler at home. He ensured my furnace and AC were replaced that very same day. Words cannot Express how thankful I am!

    Answer from pro:

    Dear Konstantina, thank you for the great review! At Simply Smart Home, we strive to exceed the customer's expectation every single time and are so thrilled to hear that we did just that with you during your time of need. Thank you for being a valued customer! Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from Customer of Simply Smart Home
    Rating: 0 out of 5
    Review left on 3 Apr 2019

    Businesses practices questionable

    The free NEST protect promo offered by Simply Smart Home is nothing more than a bait n’ switch folks. To sum things up, a VERY small amount of homes will actually qualify for this offer. This is not what they lead you to believe, nor’ do they provide you with this information prior to technician arriving. While the technician that came to our home is very nice, it’s clear that the goal of Simply Smart Home is to simply gain access into your home, find a reason as to why they can’t install NEST Protect and then proceed to sell you on various services/products they have. In my case we had two working smoke detectors as our electrician was in the processes of rewiring home from aluminum to copper. Technician used this as an excuse. I’m sure Simply Smart Home will reply to this review with a slick response such as not being able to locate me in their system and/or something along the lines of home/safety/etc. Don't believe me and want some validation? Copy and paste the below link into your browser and read what others are saying. https://forums.redflagdeals.com/nest-gta-simply-smart-home-free-nest-i-e-thermostat-install-after-enbridge-100-credit-2258195/

    Answer from pro:

    Dear Homeowner, we are dismayed to receive your feedback. At Simply Smart Home we pride ourselves on customer satisfaction and regret that we missed our mark with you. Our No Cost Nest Protect Program is designed to promote Fire Safety and Awareness. Our Program only offers the Battery version and homes with a hard-wired system would not qualify as it goes against Ontario Fire Code - these qualifications are listed in our Terms and Conditions which are present at the time of registration. In an effort to still provide you with a Nest Protect that would be compatible with your home, we presented an alternative promotion that would still allow you to get this great product at no cost. We would like to invite you to give us a call to discuss further at 1-855-227-7234. We look forward to hearing from you. Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 2 Apr 2019

    This company is ripping me off

    This company is always looking for opportunity to rip me off. Their billing department is horrible. They charge me for their own fault. And don't have any proper record of my correspondence

    Answer from pro:

    Dear Milon, we are terribly sorry to hear of your experience. This is definitely not how we do business and would like the opportunity to make things right with you. Please contact us at 1-855-227-7234 so that we may discuss your issue in depth and come to a resolution. Look forward to hearing from you! Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from Gayle Wadden
    Rating: 5 out of 5
    Review left on 14 Mar 2019

    Fast installation of Nest Hello

    Liby from Simply Smart did a great job installing my Nest Hello. I called them yesterday, appointment was booked for today and installation was completed with utmost professionalism. Would definitely use Simply Smart Home again.

    Answer from pro:

    Dear Gayle, thanks for taking the time to leave a review. We love receiving such positive feedback from our customers and are glad that we were able to leave such a lasting impression. Enjoy the products in your home & we'll be sure to pass along this feedback to Liby. Cheers! Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 15 Feb 2019

    heat,water heater,protection plan

    i love this company,nathan knows everything about the product and he explains everything in a way that we can fully understand.i will syrely recommend this company and the products to all my friends.

    Answer from pro:

    Dear Randy, thank you for the kind words about Nathan. We'll be sure to pass this feedback along to him. Thanks for being a valued customer! Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 3 Feb 2019

    Nest camera

    I got the Nest camera from simply smart Home. The Smart home technician who came to my house is knowledgeable and explained everything I need to know about the camera and gave me all my options. I will be doing more business with them in the future.

    Answer from pro:

    Dear Melaku, thank you for taking the time to leave us a review. We are so happy that we were able to exceed your expectations. We look forward to seeing you again in the future! Kiara Simply Smart Customer Relations

    Reply created 2 May 2019
  • Review from Ling C
    Rating: 4 out of 5
    Review left on 2 Feb 2019

    Overall good service

    On October 1st, Simply sent Rammy to install our free Nest Protect. Instantly, I had a good impression of Rammy. He was very friendly, had a nice demeanour and took time to explain everything. After looking at our furnace and seeing what kind of protection and maintenance plan we had, he made us an offer – he would give us the exact same plan PLUS 3 extra Nest Protects and 1 google home mini. He would even call our provider to cancel our plan and reimburse us the cancellation fee. We took the deal. However, I didn’t know until I was on the phone with Simply that the contract was for 60 months (5 years). It would’ve been nice if we had been told that beforehand. Afterwards, I had a few problems where when I tried to schedule our annual maintenance check, Simply said we did not have a maintenance plan as it wasn’t on our contract. Then, the credit that we were promised did not show up on our bill. I found out through our provider that Simply could not cancel our plan for us as they are an unauthorized third party. After a couple of phone calls with Simply, everything got sorted out eventually. We got our maintenance check done and finally received our cheque in January. However, the process was long and frustrating. Overall, Simply provided great customer service but they need to work on efficiently fulfilling their promises to their customers.

    Answer from pro:

    Dear Ling, thank you for your review. We take customer satisfaction very seriously and will be sure to take your feedback into consideration to help improve efficiency. We greatly appreciate your patience and understanding; thank you for being a valued customer! Kiara Simply Smart Customer Relations

    Reply created 4 Apr 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 29 Jan 2019

    Nest thermostat and furnace protection

    I have a problem for my heat and Devraj and Yanan came to my house they help me to keep my furnish on and they gave me nest thermostat no cost . Now I have heating protection for my furnace

    Answer from pro:

    Dear Harjap, thank you for your review! We know how important it is to have heat during the cold winter months and are so pleased to hear that we were able to help you and your family out. Thanks for being a valued customer! Kiara Simply Smart Customer Relations

    Reply created 4 Apr 2019
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 18 Jan 2019

    Jay from Simply Smart Home is awesome!

    Jay from Simply Smart was awesome!! He always picks up my calls and handles all the service professionally. He is very knowledgable and recommend products/services I only need. Not only he helped me with my own home, he also kept same level of service to my referrals! I highly recommend him.

    Answer from pro:

    Dear Homeowner, thank you for your kind words regarding Jay! We strive to provide exceptional customer service and are pleased to hear that Jay has left such a lasting impression! Kiara Simply Smart Customer Relations

    Reply created 4 Apr 2019
  • Review from Ganesh Parthe
    Rating: 5 out of 5
    Review left on 8 Jan 2019

    Water heater installed

    Ashwin was instrumental from organizing schedule for installation of water heater to explaining necessary product details. On first day of installation bit of water leak was there and hence tank was replaced in a professional manner on next day. So far it is good experience.

    Answer from pro:

    Dear Ganesh, thank you for your kind review. We're terribly sorry to hear of the issue that you experienced, but are glad that you gave us the opportunity to make things right with you! Thank you for being a valued customer, enjoy! Kiara Simply Smart Customer Relations

    Reply created 4 Apr 2019
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