Simply Smart Home

Rating: 4 out of 5

Simply Smart Home reviews (191)

  • Review from Xane Feng
    Rating: 0 out of 5
    Review left on 5 Oct 2023

    Dishonest company. Avoid at all cost!

    I'm renting a water heater from this company. The initial monthly cost was attractive, but buried in the contract and never mentioned by the sales is that they *WILL* increase your fees every year! I went from $32/month in 2019 to $39/month in 2023! Now they are trying to do away with credit card payments and want us to allow them preauthorized bank debits. Do NOT sign up with this company!

    Answer from pro:

    Thank you for sharing your feedback with us. We apologize for any inconvenience you've experienced with your water heater rental. To assist you further and address your concerns, we kindly request that you provide us with more specific details such as your account number or contact information. This will help us identify your account and work towards a resolution. Please send this information to feedback@simplysmarthome.ca, and we'll promptly investigate and address your concerns. We appreciate your input and aim to provide the best possible service to all our customers.

    Reply created 16 Nov 2023
  • Review from Clytan Fernando
    Rating: 5 out of 5
    Review left on 28 Sep 2023

    HVAC

    Ashraf was a great help to complete our heat pump installation which initially had an issue. He was also very meticulous in detailing it's operation and I was very happy with his clear instructions and great work done by Ashraf. 5 stars!

    Answer from pro:

    Clytan, it's wonderful to hear about your positive experience with Ashraf during your heat pump installation. Thank you for taking the time to share your feedback! If you have any more heating or cooling needs in the future, please don't hesitate to reach out to us.

    Reply created 13 Oct 2023
  • Review from Customer of Simply Smart Home
    Rating: 0 out of 5
    Review left on 22 Sep 2023

    Hidden Charges

    I got it 3 years back on 29.75 plus tax. Now my billing after 3 years is 37 with tax. They said there is increase of 7% every year and mentioned in contract. I noticed it late. So beware if you are buying from this company. The sales agent never mentioned and assured us the mentioned price when we purchased it first. Use it at your own risk. 90% of home products providers are sketchy. Only go with a reputed brand.

    Answer from pro:

    We're sorry to hear about your experience, and we apologize for any confusion regarding your billing. We take customer feedback seriously, and we want to address your concerns promptly. However, we were unable to locate your account based on the information provided here. To assist you better and resolve this matter, please send us an email at feedback@simplysmarthome.ca with your account details and any relevant information. Our team will investigate the issue and get back to you as soon as possible to address your concerns.

    Reply created 3 Oct 2023
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 21 Sep 2023

    Furnace fix HVAC

    Ashraf did a great job at fixing the furnace!! Excellent service I recommend A good job! Simplysmarttech

    Answer from pro:

    Thank you so much for taking the time to leave a review! We're delighted to hear that Ashraf provided excellent service and successfully fixed your furnace. If you ever need assistance with your furnace or any other home-related services in the future, don't hesitate to reach out. We're here to help!

    Reply created 3 Oct 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Sep 2023

    Reconnect Google items

    Our Google items crashed after Rogers updated our townhouse complex to their Ignite system. I was able to successfully reconnect all the speakers however, I could not make the doorbell or hub come back to life. Brandon called me and was able to talk me through the entire process very successfully. He was calm, patient, very professional. I know very little about these things, and he took his time and explained everything to me step-by-step. I could not have asked for better assistance. Congratulations and thank you Brandon

    Answer from pro:

    Thank you for your review. We're pleased that Brandon was able to assist you with the issues after the Rogers Ignite system update. Your feedback is invaluable, and we'll be sure to acknowledge Brandon for his exceptional support. If you ever need further assistance or have questions in the future, please feel free to reach out to us without hesitation.

    Reply created 20 Sep 2023
  • Review from HomeOwner
    Rating: 0 out of 5
    Review left on 17 Aug 2023

    Hidden charges and trap

    Very disappointed with the service and faulty products given. I was happy with my previous water heater and I was tricked by the sales agent to get Simply smart water heater installed. My costs went up from 28.5 a month to 35.59 and this year they again increased the rate by another 6% (they say its part of the contract you signed) I was given a complimentary door bell which stopped working after few months and when I called was told they will charge 99 + tax for the service agent to visit. They don't care of customer satisfaction and I was told to write review if I was not happy.

    Answer from pro:

    Hi Som, We sincerely apologize for the disappointment and inconvenience you've experienced with our service and products. We value your feedback, and we would like to address your concerns to ensure a satisfactory resolution. Upon reviewing our database, we could not locate your information. We kindly request that you reach out to our customer service team at +1 855-227-7234 so that we can address your concerns directly and work towards a resolution.

    Reply created 23 Aug 2023
  • Review from Customer of Simply Smart Home
    Rating: 5 out of 5
    Review left on 10 Jul 2023

    Tankless water heater service

    Technician Ashraf was prompt, clean and professional, completing the maintenance on the tank. Called ahead, arrived on time, was very clean and quick and polite.

    Answer from pro:

    Thank you for your kind words! We're glad to hear that Ashraf provided prompt and professional service, completing the tank maintenance to your satisfaction. We appreciate your feedback and look forward to serving you again in the future.

    Reply created 17 Jul 2023
  • Review from Kinchung Ka
    Rating: 5 out of 5
    Review left on 3 Jul 2023

    Excellent service provided

    The technician Ashraf did a great job for our cooling system and with experience and nice, were going to refer my friends to the simply smart home . Thank you very much !
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 30 Jun 2023

    Great work by Oscar from Simply Smart Home

    Oscar has fixed the require electric service for my heat pump. It was not an easy job, but he has taken his time, made a proper plan and implemented it. He answers my questions as well. I recommend his service. Thank You Oscar

    Answer from pro:

    Thank you for sharing your positive experience! We will make sure to pass on your kind words to Oscar. If you have any further questions or require assistance in the future, please don't hesitate to reach out. Thank you again for choosing our service!

    Reply created 17 Jul 2023
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Jun 2023

    Exceptional Service by Technician Brandon

    We recently had the pleasure of working with technician Brandon for the installation of our new Ring security camera system at our home, and we couldn't be more satisfied with the service he provided. Throughout the installation, Brandon demonstrated a deep understanding of the Ring security camera system. He meticulously assessed the layout of our house and collaborated with us to determine the optimal camera placements for maximum coverage and effectiveness. Brandon patiently guided us through the app's features, explaining how to customize settings, view live footage, and access recordings. We highly recommend Brandon to anyone in need of security camera installation services. He is a true asset to his company, and we are grateful for his exceptional work.

    Answer from pro:

    Thank you for your kind words, Kushal! We're thrilled to hear that Brandon provided exceptional service during the installation of your Ring security camera system. We'll make sure to pass on your appreciation to him. If you have any further questions or need assistance, feel free to reach out anytime

    Reply created 25 Jul 2023
Get in touch