Booking the move was easy and the staff was courteous and helpful. Unfortunately the actual move was a disaster. Most of my pieces of furniture have nicks and scrapes, some of it is brand new furniture. Because my mattress was shrink-wrapped, it is now lumpy. I have a chest of drawers that is now very wobbly because it was not packed correctly in the truck. One of my dining room table chairs was broken. A bed that they had to take apart to move was put back together incorrectly and the clips are nowhere to be found. Another piece of furniture was also wobbly, but with a friend I managed to tighten it back up. The clips to hold the shelves for a bookcase are missing. I don't expect to get any kind of compensation from this company. I asked if they could come and look at the damage, and my request was declined. I was just asked to take pictures and send them which I did. They are repairing my chair but who knows what that will look like. From what I've read from the others, they just get defensive with a bad review. Unfortunately I cannot recommend this company. I've moved many times over my lifetime and have never experienced such damage to my belongings. Pictures of the bed are attached.
I wasn't planning to respond to your response but I feel that I have to because I keep finding problems. You seem to take the position that dents and damage is normal when moving. I wish you had told me that before I hired you. Today we found that the middle piece underneath another large chest of drawers was broken in the move and taped together by your movers. I'll attach a picture. Possibly your movers told you that they told me the other chest of drawers was wobbly, but that is just untrue. My son packs trucks for a living and he said that only happens when the truck is packed incorrectly. Almost every piece of my furniture is damaged, and I don't think you have the right to tell me what is acceptable to me and what is not. Oh and the reason I didn't use movers I had used previously is because they were friends, and I thought this time I would treat myself and hire someone. I am 68 years old and moving is stressful so hiring a moving company seemed to be the best idea. I'm glad that you have good reviews and maybe the majority of the time, your moves go well, but this time, it didn't.
