Appliance Repair Expert

Rating: 3 out of 5

Appliance Repair Expert reviews (403)

  • Review from M. Al Omari
    Rating: 5 out of 5
    Review left on 29 Dec 2018

    Dryer

    Burak was fast and very efficient. He diagnosed no heat problem on my dryer in less than 10 minutes and swapped the fuse in next 5 minutes. The bill was reasonable, but the dryer was back to work in less that 30 minutes! Great work man!

    Answer from pro:

    Thank you very much.

    Reply created 21 Jan 2019
  • Review from Customer of Appliance Repair Expert
    Rating: 5 out of 5
    Review left on 28 Dec 2018

    appliance repair

    Very professional, showed up to work on time with the proper tools. Diagnosed the problem relatively quick and was able to fix the issue with no problems. Will definitely recommend

    Answer from pro:

    Thank you very much. Your satisfaction is the most important for us!

    Reply created 21 Jan 2019
  • Review from Gerry
    Rating: 1 out of 5
    Review left on 28 Dec 2018

    Fridge Repaired - Finally

    Dec 21st - Sam came reluctantly. Stood around punching buttons on fridge. We cycled the breaker in the hopes that fridge would be OK. Sam wanted to go and said he would call back later, but wanted $79.10 to "close out the ticket". I called him in afternoon when clear we still had a problem. Sam said he would come out next morning. Dec 22nd after noon- Sam called. said parts depot closed, so no point in coming out. Dec 24th - parts depot still closed, but he came in afternoon to do the diagnosis he should have done on the 21st. Identified bad CPU. Dec 27th - Sam returned and installed CPU. Fridge fixed. We did not get a detailed invoice but total came to $490. Charges seem a bit high, and they were poorly explained. Resolution of the problem was dragged out over the holidays by the wasted first visit. These folks get one star because the fridge does work, but I sure can't see using them again.

    Answer from pro:

    Hello Gerry. Sam is a very professional appliance repair technician and essential part of appliance diagnosis job is to check the functionality of the unit punching buttons (specifically wile checking CPU where you had your main problem). I am very sorry that all our parts suppliers were closed during December holidays but we could not do much more than just to wait for them to open on December 27th. CPU is a pretty expensive part and the main fraction of your repair bill is coming from the cost of this part. We can assure you that our prices are very competitive. I agree with you that we could do a better detailed invoicing for you but after holidays there were many customers like you waiting for the service and that is the reason why Sam did a short version of invoice for you. We wish you could call our customer support department or email us to manager@ApplianceRepairExpert.ca before placing negative review about us so we could help you and answer all your questions/send you detailed invoice. The most important is that your fridge working now and we fixed it!!! So we cannot agree with you that we deserved 1 star for just not detailed invoicing! However your feedback is very valuable for us and from now on all our technicians will pay more attention to detailed invoicing! Thank you. Customer Service Manager Appliance Repair Experts

    Reply created 21 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Dec 2018

    Appliance repair

    It is a Holiday time. However my phone call was answered. I was calling with an issue with my dryer. Technician came out the same day. He was friendly and knowledgeable. Found the issue and returned an hour later with the part it needed. I was lucky to know their office located close to my home. The service was affordable and fast. Highly recommended! Good job

    Answer from pro:

    Thank you very much. Your satisfaction is the most important for us!

    Reply created 21 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Dec 2018

    Stove repair

    These guys are amazing. The person on the phone was very helpful (sorry forgot his name). He arranged everything for me to be fixed the same day and it was crucial for us as we were expecting guests. Technicians just left my house after repairing my stove. I didn't expect such a great service from A to Z. Thank you so much. You are a God send!

    Answer from pro:

    Thank you very much for your kind words

    Reply created 21 Jan 2019
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 13 Dec 2018

    Dryer and dishwasher repaired

    I called Appliance Repair Experts to service my laundry dryer that wasn't heating and my dishwasher was not washing well and had unpleasant odor inside. A serviceman named Dmitruy was out the following day to help. He was extremely courteous, professional and explained properly about problems with both of my appliances and solutions to fix them. I opted to repair both appliances the same time and no regrets. I had a plumber out a few days before who had told me to replace the dishwasher as it would be cheaper than a repair. Frankly speaking, the repair was a much better option than listening to a lazy plumber. Both appliances were fixed the same day and I was happy to have such a pleasant repair service with a true professional at a fair price. I will definitely call them again if I ever need one of my appliances repaired.

    Answer from pro:

    Oh big thank you! Please let us know if you require more service! Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 13 May 2021
  • Review from Emil Baghirov
    Rating: 5 out of 5
    Review left on 11 Dec 2018

    Washer repair

    Our washer had not been working well since we moved to our house, so I called Appliance Repair Experts for the service call. They were able to schedule us for Monday morning during a 3 hour window of 9am to 12 which worked great for me. Tech called 30 minutes prior coming to confirm the service. The service took less than an hour and my washer is now working. The cost of the visit was reasonable. Thank you!

    Answer from pro:

    Great! Thank you for your review! Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 13 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Dec 2018

    KitchenAid mixer

    My KitchenAid mixer suddenly broke and this appliance I use almost every day. Also my samsung fridge shelve was brocken. I called appliance repair experts and Dmitry came the same day. He was very knowledgeable person he explained what to do and took mixer with him for repair. After two days he brought it back together with fridge shelve he installed. He charged reasonably. The same company did job for my sister and we are happy to recommend them to more people. Good job

    Answer from pro:

    Thank you for honest review! We are one of not many companies that also do repairs on small appliances, such as mixers! Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 13 May 2021
  • Review from Zehra Izol
    Rating: 5 out of 5
    Review left on 8 Dec 2018

    Service

    Couldn’t be happier and more satisfied with the service that they gave. Excellent service,fair upfront pricing,on time. Really kind to the customer and also they were really clean with their work. Thank you!!!

    Answer from pro:

    Thank you for being awesome customer! Appliance Repair Experts https://appliancerepairexpert.ca/ 1-866-244-6051

    Reply created 13 May 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 4 Dec 2018

    Washer

    Sam was on time, courteous, knowledgeable, and very quickly diagnosed the issue with a washer, solved it within 30 min. I would definitely use him and Appliance Repair Experts again and I highly recommend them.

    Answer from pro:

    Thank you Ostap. All our customer are happy but only a few like you find time to review our work. All our company say you Big THANK YOU!!!

    Reply created 5 Dec 2018
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