Efficient Home Comfort

Rating: 4.7 out of 5

Efficient Home Comfort reviews (94)

  • Review from Daniel Freedman
    Rating: 5 out of 5
    Review left on 23 Jul 2020

    Fantastic HVAC and renovation services!

    Amazing company... we got our hvac and basement renovated by Dustin and gerry. Both father and son are amongst the nicest and most knowledgeable individuals we have ever come across... I have already recommended them to 2 of my family members for hvac services. Thanks again guys!

    Answer from pro:

    Thank you for the kind review Daniel. We are thrilled you has such an incredible experience with us. Let us know if there is anything else at all we can help with in the future.

    Reply created 21 Mar 2021
  • Review from Customer of Efficient Home Comfort
    Rating: 5 out of 5
    Review left on 23 Jul 2020

    Air conditioner/Furnace

    Dustin has been extremely helpful assisting me with the installation of my new furnace and air conditioner. He made every effort to ensure that I received the best deal and rebates for the products I had installed. This company does everything, I thought I would have to resource out to find someone to insulate my attic but its all done for you. Very quick and easy. The service people that came to install furnace and air conditioner were very friendly and the work done was thoughtful in regards to placement and esthetics I am pleased with the workmanship. However, a quick side note, they thankfully don't leave until the work is done, but that can mean a later evening than anticipated. So maybe schedule appointment accordingly. Overall a great experience. Thanks again!!

    Answer from pro:

    thank you so much for the kind review!! Yes our technicians are extremely diligent in ensuring they do their very best to complete all work in a timely yet careful manner. They are some of the kindest, hardest working individuals in the industry and we are honoured to have them work with us. Every home is different and some homes do take longer to complete then others, but one thing is for sure we will not give up until the customer has either ac in the summer time or heating in the winter! Thanks so much again for the kind review, sincerely, CEO Dustin Groskopf

    Reply created 23 Jul 2020
  • Review from Sarah Payne
    Rating: 0 out of 5
    Review left on 22 Jul 2020

    AC & Furnace Instal

    TERRIBLE CUSTOMER SERVICE!!! Dustin and his father are both very rude and unprofessional. The company is unreliable and they also did not provide the services they promised or the equipment we paid for. I would rather suffer through the summer with no AC and freeze during the winter with no furnace if they were the last company on earth. Save your money and go with another company. They also do not allow for anything other then a 5star review on the website which should speak volumes! *****I noticed that you responded to my review but I have no idea what you are talking about. You are definitely mixing me up with another customer of yours because you never offered me credit on my service? But if your offering a credit I’ll take it! All the time and stress I had to go through I feel a small credit would be the least you can do. And also why can’t anyone leave a review on your google account? I guess I would block it too seeing how many bad reviews you get.

    Answer from pro:

    We are very sorry you had a negative experience with Efficient Home Comfort. We always aim to be punctual and professional with our clients so we are sorry if you feel this was not the case. Due to Covid 19, HVAC companies across the country have limited to no access to HVAC equipment. For this reason we were forced to reschedule the start date. Unfortunately, luck was not on our side and the technician scheduled to complete the work experienced a traumatic eye accident so we had to schedule a second time due to that. We understand from your perspective that this was extremely frustrating as you were eager to get the work done. To show good faith we offered you a credit on your service. We understand that you preferred a cash refund but doing so would have gone against our financing regulations, so we were unable to honor the refund in the form of a cash payment. We were only allowed to discount your financing amount by $450 as agreed for your troubles. It was at this point you started to get very upset with us and have left 2 negative reviews about our company under 2 different emails... Nonetheless, we want to extend our deepest apologies for the trouble you experienced and hope we can make this right. We have offered to loan you $450 until you get your rebates from enbridge gas, then you can pay us back the $450 cash when you get your rebates...even though we have already discounted the $450 from your financing amount.... We would also like to state that the entire installation was completed to the customers satisfaction at the time and did sign the "completion of work" contract and stated they were happy with the work we did. it was only after the fact that the $450 cash discount came into play and unfortunately was against our policies. It Is truly unfair to discredit such a credible company such as ours over $450 that we did discount from your financing amount. we are very sorry about the confusion regarding to whether the discount would be in casy or not. To potential customers who have read this review and have questions, please feel free to reach out to us as we are happy to speak openly and honestly on the matter.

    Reply created 23 Jul 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jun 2020

    Furnace installation

    Installing my furnace was done in efficient timing with such a Great Price. Dustin and the guys were very good and answered all my questions I had!

    Answer from pro:

    Thank you for the kind review! Let us know if there is anything else we can help you with in the future. Take care

    Reply created 21 Mar 2021
  • Review from Zaki Abbas
    Rating: 5 out of 5
    Review left on 18 Jun 2020

    Great service, top quality work

    Dusin provided exceptional service before, during and after the door was installed. High quality work. The overall process went very smoothly, they completed on time and cleaned up very well. The door looks amazing and I have received may compliments from neighbors regarding it. It's completely changed the look of my house. Would highly recommend the team - five star service! I'm a very happy customer.

    Answer from pro:

    Thank you for the kind review zaki!!

    Reply created 21 Mar 2021
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 8 Jun 2020

    Furnace and air conditioner

    A little bit of miss communication between the tech guy and the sales rep but they quick to figure everything out to get the job done right.

    Answer from pro:

    Thank you for the kind review!

    Reply created 21 Mar 2021
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 1 Jun 2020

    Absolutely Beautiful Doors

    Very simple process, the doors look stunning. Definitely reccomend Dustin, great quality of work and customer service.

    Answer from pro:

    Thank you for the kind review! We truly do our best to go above and beyond to ensure you recieve the highest quality doors in the industry for the best pricing on the market! let us know if there is anything else we can help you with in the future with your home. management Efficient home comfort

    Reply created 2 Jun 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 2 May 2020

    New furnace and ac

    Installed quickly on the date chosen and the work was performed in a professional manor and done to meet all codes for a very reasonable price

    Answer from pro:

    Thank you for the kind review ! Let us know if there is anything else we can help you with regarding your home, Management Efficient Home Comfort

    Reply created 4 May 2020
  • Review from HomeOwner
    Rating: 4 out of 5
    Review left on 29 Apr 2020

    AC and furnace install

    Workers were on time and efficient. Completed the job well and cleaned up after themselves. Unfortunately a piece of equipment they got from there supplier was not functioning properly but it was fixed in a timely manner. Communication between both parties could have been better but overall I was very happy with the job that was completed.

    Answer from pro:

    Thank you for the kind review ! Let us know if there is anything else at all we can help you with regarding your home, Management Efficient Home Comfort

    Reply created 29 Apr 2020
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 27 Apr 2020

    HVAC SYSTEM

    Dustn was the most knowledgeable and sincere person i had the pleasure to deal with. Steve did such an amazing job i was 100% amazed at how he took his time and was very meticulous with every aspect . Amazing people that really care about the customer satisfaction more than i have seen in a long time. Thank you again gentlemen awesome way to be. Terry Searles

    Answer from pro:

    Thank you for the kind review terry ! We really do take pride in treating each customers home as we would our own. From Hvac, to windows and doors, and to home renovations. We are here for you for anything you need with your home moving into the future! Kindly let us know if there is anything else at all we can help you with. Thanks and take care! Management Efficient Home Comfort

    Reply created 28 Apr 2020