We are very sorry you had a negative experience with Efficient Home Comfort. We always aim to be punctual and professional with our clients so we are sorry if you feel this was not the case. Due to Covid 19, HVAC companies across the country have limited to no access to HVAC equipment. For this reason we were forced to reschedule the start date. Unfortunately, luck was not on our side and the technician scheduled to complete the work experienced a traumatic eye accident so we had to schedule a second time due to that. We understand from your perspective that this was extremely frustrating as you were eager to get the work done. To show good faith we offered you a credit on your service. We understand that you preferred a cash refund but doing so would have gone against our financing regulations, so we were unable to honor the refund in the form of a cash payment. We were only allowed to discount your financing amount by $450 as agreed for your troubles. It was at this point you started to get very upset with us and have left 2 negative reviews about our company under 2 different emails... Nonetheless, we want to extend our deepest apologies for the trouble you experienced and hope we can make this right. We have offered to loan you $450 until you get your rebates from enbridge gas, then you can pay us back the $450 cash when you get your rebates...even though we have already discounted the $450 from your financing amount....
We would also like to state that the entire installation was completed to the customers satisfaction at the time and did sign the "completion of work" contract and stated they were happy with the work we did. it was only after the fact that the $450 cash discount came into play and unfortunately was against our policies. It Is truly unfair to discredit such a credible company such as ours over $450 that we did discount from your financing amount. we are very sorry about the confusion regarding to whether the discount would be in casy or not.
To potential customers who have read this review and have questions, please feel free to reach out to us as we are happy to speak openly and honestly on the matter.
Reply created 23 Jul 2020