It’s unfair that anyone can discredit a legitimate and professional company with despicable false claims with no legal recourse.
We are not accustomed to this kind of review. And it is beneath our dignity to respond to such vindictive and false accusation. But with respect to our personal integrity we reluctantly respond.
The apartment felt unsanitary, cluttered, dark, dirty and having a bathroom with kitty litter and laundry in a small kitchen. We were afraid to even drink a glass of water. The customer ordered in dinner on two occasions to show their appreciation to us for late night hours and “outstanding” work, Pizza Pizza and Swiss Chalet.
We would not eat any of their food unless it was delivered. These are the only two occasion any food was eaten by us at the customers.
Their property should have been tagged by authorities for electrical and gas line code infractions prior to us making the necessary corrections. Several electrical live lines were cut and gas lines were wrapped with live electrical lines. These infractions could have resulted in gas explosions or electrical fires. Extremely dangerous situation for us and the tenants on 1st and 2nd floor.
This Customer is unusually quick to anger and give verbal abuse for no apparent reason other than untrained opinions. He definitely has serious anger management issues. We witnessed several occasions of verbal abuse towards us and his elderly tenant mother living on 2nd floor.
On many occasions, because of his controlling personality, he wanted to do the final clean up at days end and gave us permission to leave after we had done the majority of clean up.
At the beginning of the contract we suggested they move out during the first couple weeks of demolition and preparations. They claimed it was not financially possible. It was extremely difficult to plan and execute the work in such a tight and limited space while they were living in the apartment. The customer took full responsibility for demolition and construction disposal and instructed us where to leave the garbage for their disposal.
Our relocation of the furnace room, installation of new furnace and duct work, tankless water heater, air conditioner, plumbing rework and design and new gas lines were done to code.
Customer has never called us with any complaints or repairs although under full warranty. As of this response we are not aware of the details of any of their claims of “unprofessional” work. Nor were we given any opportunity to correct any deficiencies. At the end of our work they were extremely happy with our work and paid us in full without any reservations.
Again it’s unfortunate that someone can make such false claims to serve their selfish egos while trying to damage the reputation of reputable people and their organizations.
Still we offer our services to rectify any and all of their valid claims and deficiencies without any prejudice.
Reply created 14 Jun 2019