Advance Appliance Ltd

Rating: 4.7 out of 5

Advance Appliance Ltd reviews (64)

  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 28 Dec 2023

    Kithcen

    Great service from Larry prompt and able to diagnose issue quickly very personable and worked well with us

    Answer from pro:

    We appreciate your positive feedback about our service! We're delighted to hear that Larry was able to promptly diagnose the issue and provide a personable service experience. His ability to work well with customers truly embodies our commitment to customer satisfaction at ADVANCE Appliance Ltd. Your kind words will be passed along to him. Thank you for choosing us for your appliance needs, and we look forward to assisting you in the future.

    Reply created 6 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 19 Dec 2023

    Washing machine repair

    Larry was awesome at fixing my washing machine and super quick! Very knowledgeable and would definitely use Advance Appliance again.

    Answer from pro:

    Thank you for your wonderful feedback! We're thrilled to hear that Larry was able to quickly and efficiently fix your washing machine. His knowledge and expertise are a great asset to our team at ADVANCE Appliance Ltd. We appreciate your recommendation and look forward to providing you with excellent service in the future. Thank you for choosing us for your appliance repair needs.

    Reply created 6 Mar 2024
  • Review from Anne Marie McLaughlin
    Rating: 5 out of 5
    Review left on 5 Dec 2023

    Washing machine repair

    Best service, smart efficient personable service staff! Would call again and recommend to friends and family!

    Answer from pro:

    We're absolutely thrilled to hear your positive feedback! Providing efficient, personable, and top-notch service is what we strive for at ADVANCE Appliance Ltd. We're grateful for your recommendations to friends and family, and we look forward to serving you again in the future. Thank you for choosing us for your appliance needs. Your satisfaction is our biggest reward!

    Reply created 6 Mar 2024
  • Review from Customer of Advance Appliance Ltd
    Rating: 5 out of 5
    Review left on 22 Nov 2023

    Fixed oven

    Larry fixed my oven fast!!! When it wasn't able to bake anything! Thanks Larry appreciate it!!

    Answer from pro:

    We're so glad to hear that Larry was able to fix your oven quickly! We understand how important it is to have your appliances working properly, and we're thrilled that we could help. Your feedback will be passed on to Larry as a token of appreciation. Thank you for choosing ADVANCE Appliance Ltd, and don't hesitate to reach out if you need any further assistance.

    Reply created 6 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 17 Nov 2023

    Microwave repair

    Larry did a good job with our microwave. Job well done!!! And a nice guy too!!

    Answer from pro:

    We're delighted to hear that you had a positive experience with Larry and our service at ADVANCE Appliance Ltd. Our team is dedicated to providing top-notch service, and we're thrilled that Larry was not only able to effectively repair your microwave, but also made the process enjoyable. Your kind words will be passed onto him. Thank you for choosing us and we look forward to serving you again in the future!

    Reply created 6 Mar 2024
  • Review from Customer of Advance Appliance Ltd
    Rating: 5 out of 5
    Review left on 14 Nov 2023

    Washing machine

    Larry , fixed my washing machine today He was very nice! And answered all my questions

    Answer from pro:

    We're thrilled to hear that Larry was able to assist with your washing machine and provide the high-quality service that ADVANCE Appliance Ltd. is known for. It's great to know that he was not only able to repair your appliance but also answer all of your questions. We believe in empowering our customers with knowledge about their appliances. Your feedback will be shared with Larry as a token of appreciation. Thank you for choosing us for your appliance repair needs, and we look forward to serving you again in the future!

    Reply created 6 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 11 Nov 2023

    Dishwasher repair

    Very good older dishwasher I wanted to keep. They managed to find or make parts and could repair it

    Answer from pro:

    We're delighted to hear that you had a positive experience with us at ADVANCE Appliance Ltd. We understand the sentimental value and reliability of older appliances, and we're glad that we were able to source or fabricate the necessary parts to repair your dishwasher. Our team prides itself on our resourcefulness and commitment to keeping your beloved appliances running smoothly. Thank you for choosing us for your appliance repair needs. We're here for any future assistance you might need!

    Reply created 6 Mar 2024
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 25 Oct 2023

    Excellent Service

    We just bought a brand new Panasonic microwave oven and we called Advance Appliance, Ltd to install it inside a cupboard unit for us. The customer rep who took the call was courteous and she made the appointment for us immediately. Next day, the technician arrived on time. First, he used his tool to remove the old microwave from the cupboard unit. The microwave that we bought was too small to fit inside the cupboard unit. Then the technician had to cut a piece of wood to build a platform in order to elevate the microwave high enough to fit into the cupboard hole. He was efficient and very knowledgeable of his work. Although it was a simple job, he made sure that everything was perfect before he left. The technician also took the old microwave for disposal and cleaned up the area where he was working. We are new in Edmonton and we experienced excellent service as such really means a lot to us. We highly recommend Advance Appliance, Ltd to anyone who needs their appliances to be serviced.

    Answer from pro:

    We're overjoyed to hear about your positive experience with ADVANCE Appliance Ltd. Our team is committed to providing excellent service and ensuring that every job, no matter how big or small, is completed to perfection. We're glad our technician was able to efficiently and expertly install your new Panasonic microwave oven, even going the extra mile to build a platform for a perfect fit. It's also wonderful to know that our customer representative provided you with prompt and courteous service. We understand the importance of cleanliness and we're glad our technician left your space as clean as when he arrived. As newcomers to Edmonton, we're delighted that we could make your transition a little smoother with our high-quality service. Thank you for your recommendation and for choosing ADVANCE Appliance Ltd. We look forward to serving your future appliance needs!

    Reply created 6 Mar 2024
  • Review from George Spanos
    Rating: 0 out of 5
    Review left on 29 Jun 2023

    Great Disappointment!

    I chose Advance Appliance because of their 96% approval rating, it has been a very disappointing and frustrating experience! The source of our issue was our dryer which was not putting out hot air. The first technician changed the heating element assembly and the dryer worked properly for two and a half weeks before the old problem returned. Eventually we were able to get another two technicians to fix the problem, and a new sensor was installed. The dryer was able to generate hot air for three days until the old problem returned. I would definitely not recommend this company in the future when it comes to appliance repair!!!

    Answer from pro:

    Thank you for taking the time to review your experience with Advance Appliance, George. We are apologize to hear about the service you experienced. Your satisfaction is our top priority and we regret that we were not able to meet this standard in this case. We value your feedback immensely and have passed all information along to our repair team so that they can assess where repair procedures may have broken down. Our repair technicians work tirelessly to ensure satisfied customers, so it's extremely disappointing for us when we can't get any closer to the desired result. We differ greatly from our 96% approval rating in this case, and understand your reasons for not wanting to recommend us in the future. We hope you give us another chance to show you our reliable dryer service in the future, despite past disappointments.

    Reply created 30 Sep 2023
  • Review from MN Patt
    Rating: 5 out of 5
    Review left on 3 Jun 2023

    Dishwasher repair

    Enrico was our technician. He completed the work quickly and carefully. He was polite and conscientious. Overall, very happy with the work.

    Answer from pro:

    Thank you for trusting our service. Thanks, Enrico from ADVANCE Appliance ltd. Great job. Coy!

    Reply created 14 Jan 2024