Orella Group
Orella Group
5539 reviews

All reviews (39)

  • HomeStars user from Milton, Ontario
    Rating: 5 out of 5
    Review left on 22 Jan 2025
    Repair or Replace Sump Pump
    A sump pump replacement on short notice - new one installed and working in short order.

    Answer from pro:

    Thank you for your feedback! We're glad we could help with your sump pump replacement on short notice and get everything up and running quickly. If you ever need assistance again, don't hesitate to reach out. We appreciate your trust in our team!
    Reply created 24 Jan 2025
  • Paul Mayhew, Oakville, Ontario
    Rating: 5 out of 5
    Review left on 21 Jan 2025
    Repair or Replace Faucets or Pipes
    Orella group did a great job. I was 100% satisfied with the work done and I feel I got good value for my money. I would use them again.

    Answer from pro:

    We’re thrilled to hear that you were 100% satisfied with the work we did. Providing great value and top-quality service is always our goal, and it means a lot to us that you’d choose Orella Group again in the future. If you ever need assistance, don’t hesitate to reach out—we’d be happy to help!
    Reply created 21 Jan 2025
  • HomeStars user from Hamilton
    Rating: 5 out of 5
    Review left on 21 Jan 2025

    Answer from pro:

    We’re glad we could assist with the camera inspection and address the drain line breakage. Identifying and resolving issues like these is what we strive to do efficiently and effectively. If there’s anything further we can do to help or if you have additional questions, please don’t hesitate to reach out. Your satisfaction is our priority!
    Reply created 21 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jan 2025

    Replaced shut off valve

    Charlie replaced a leaking shut off valve in my home. The valve was located in a very awkward and hard to reach spot, but Charlie was nevertheless able to get the job done without cutting or damaging the surrounding area in any way. Excellent professional.

    Answer from pro:

    Thank you so much for your kind words! We're thrilled to hear that Charlie was able to tackle the tricky spot and replace the valve seamlessly. We take pride in providing professional and precise service. If you need anything else in the future, don’t hesitate to reach out!
    Reply created 13 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 10 Jan 2025

    Plumbing

    Dave was great, very knowledgeable about what we needed and what we did not need. very Professional. Happily do business with Orella Group again.

    Answer from pro:

    Thank you for your kind words! We're thrilled to hear that Dave provided you with knowledgeable and professional service. We take pride in ensuring our customers get exactly what they need without unnecessary upselling. Your satisfaction means a lot to us, and we’re so glad you had a positive experience with the Orella Group team. We look forward to working with you again in the future!
    Reply created 10 Jan 2025
  • giopuma
    Rating: 5 out of 5
    Review left on 4 Jan 2025

    Basement waterproofing and renovation

    After renovating our basement just six short years ago, we discovered issues of water damage and mold in our basement. We called the Orella Group, and asked Richard to come out to investigate. After he and his team did some exploring, they discovered some serious issues that needed to be dealt with. Richard provided us with options on how to deal with our situation, and after discussion, he put together a quote that detailed everything that needed to be done. Once we signed off on the work, Richard did all the heavy lifting; coordinating all of the tradesmen. Communication with Richard was excellent. He provided us with (daily) updates as to what work was being done and what was being lined up next. He answered all the questions that we had for him. And if we needed to send him a message, Richard would respond almost right away. Richard (and all the people who came through our house) were very professional and thorough while getting work done. They had no problems cleaning up after themselves and keeping a neat and tidy work space. They were efficient and stayed on budget. We are extremely happy with the work Richard and his crew completed and Would highly recommend him to others who might need foundation repair and renovations.

    Answer from pro:

    Thank you so much for taking the time to share your experience! We're sorry to hear about the challenges you faced with water damage and mold, but we're so glad Richard and the team were able to provide you with the support and solutions you needed. Richard’s commitment to clear communication and seamless coordination is something we’re incredibly proud of, and it’s wonderful to hear that his dedication made such a positive difference during your project. We know how important it is to feel informed and confident throughout the renovation process, and we're thrilled that you felt well taken care of every step of the way. Your kind words about our professionalism, cleanliness, and efficiency mean the world to us. It was truly a pleasure working with you, and we’re so happy you're satisfied with the final result. Thank you again for your trust and your recommendation. If you ever need anything in the future, we’re always here to help!
    Reply created 10 Jan 2025
  • HomeOwner
    Rating: 5 out of 5
    Review left on 3 Jan 2025

    Plumbing

    Second time Charlie came to my rescue! Friendly, efficient and fast service, very happy with this company.

    Answer from pro:

    Thank you so much for your kind words and continued trust in us! We're thrilled that Charlie was able to provide you with friendly, efficient, and fast service once again. I'll be sure to pass along your compliments to him—he’ll really appreciate it! If you ever need help in the future, don’t hesitate to reach out. We're always here to assist you. Thanks again for being such a valued customer!
    Reply created 6 Jan 2025
  • Zeenia Khan
    Rating: 5 out of 5
    Review left on 4 Nov 2024

    Plumbing call

    I googled the company I got a call in a very short space of time it was a weekend and the contractor was out on calls and gave me a time window of to expect him at my address the gentleman - Charlie came within the specified time after checking the problem explained it gave me a cost estimate and fixed it.and I was extremely happy with the service start to finish I was charged a very nominal cost as it was a simple procedure and as they were out on calls did not charge me extra for the weekend a big thank you and wish you the best Zeenia

    Answer from pro:

    Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Charlie was able to assist you promptly and professionally over the weekend. Providing reliable service at fair pricing, regardless of the day, is a top priority for us. We appreciate your kind words and are delighted that you were satisfied from start to finish. Your support means a lot, and we wish you all the best as well!
    Reply created 5 Nov 2024
  • Atul Sharma
    Rating: 5 out of 5
    Review left on 14 Sep 2024

    Faucet issue in bath tub

    I have two Pfister faucets in the bath tub those were installed few years ago. Recently these faucets started leaking. Mr. Malcom visited my house and had a look on these faucets. As cartridges need to be replaced, he ordered the required parts , kept following up with the company and kept me updated regularly. Once the parts arrived he fixed the issue in no time. Mr. Malcom is reliable, professional and friendly. He arrived on time as scheduled and provided some insight as to what was needed and made recommendations. Thanks again for your help and support.

    Answer from pro:

    Thank you so much for taking the time to share your positive experience with Mr. Malcom and our services! We are delighted to hear that the faucet issue was resolved efficiently and that Mr. Malcom’s professionalism, punctuality, and insights were helpful to you. We take great pride in providing reliable service, and it’s wonderful to know that you found the process smooth and satisfactory. If you ever need further assistance or have any questions, don’t hesitate to reach out. Thanks again for your trust and kind words!
    Reply created 16 Sep 2024