Orella Group
Orella Group
5539 reviews

All reviews (39)

  • Mike, Mount Hope, Ontario
    Rating: 5 out of 5
    Review left on 25 Aug 2024
    Install Sump Pump or Interior Foundation Drain
    I wanted to replace my current sump pump as it was over 20 years old and also install a back up system. Adam came over and discussed everything with me. Explained to me what was needed to get done and gave me a quote for the work. He was very thorough and knowledgeable. Great to deal with! We scheduled the work to be done a few weeks later Install was done by Malcolm. He was also awesome to deal with. The job was completed exactly as we discussed. Malcom did a great job on the install and Showed me everything that was done and explained how it works. He also cleaned up so there's was no mess left behind. I am looking forward in the next couple of weeks to having all 3 bathroom vanities replaced plumbed and installed by Adam and his team. I would highly recommended Orella Group for your plumbing needs!

    Answer from pro:

    Thank you so much for the wonderful review! We're thrilled to hear about your positive experience with our team. It was a pleasure working with you to replace your sump pump and install the backup system. We're glad that both Adam and Malcolm could provide the thorough and knowledgeable service you deserve. We appreciate your kind words and look forward to working on your bathroom vanities soon. Thank you for choosing Orella Group for your plumbing needs and for recommending us. We’re here whenever you need us!
    Reply created 26 Aug 2024
  • HomeOwner
    Rating: 5 out of 5
    Review left on 11 Jul 2024

    Faucet Replacement

    Malcolm was super helpful and he provided excellent service. Appreciate the hard work and fully recommend their service.

    Answer from pro:

    Thank you so much for your kind words! We're delighted to hear that Malcolm was able to provide excellent service and be so helpful during your project. We truly appreciate your recommendation and are always here to help with any of your plumbing needs. Thanks again for choosing Orella Group!
    Reply created 26 Aug 2024
  • Tracie Stanton
    Rating: 5 out of 5
    Review left on 27 Jun 2024

    Easy to work with from initial contact to final service

    They reached out to me and were very easy to book a service call with. When the service provider came he was so friendly and provided all the information I needed to make a decision. I decided to go with them for the job, installing a water line to my refrigerator, and it was done very quickly and he did a great job. No complaints, will contact them again for future work.

    Answer from pro:

    Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our service. Our team strives to provide friendly and informative service, so it's great to know we met your expectations. We're glad you're happy with the water line installation and look forward to assisting you with any future plumbing needs. Don't hesitate to reach out if you need anything else!
    Reply created 3 Jul 2024
  • Steph, Brampton
    Rating: 5 out of 5
    Review left on 12 Jun 2024
    Repair or Replace Faucets or Pipes
    Master bathroom tub was slow to drain. Had a leak from the ceiling. Malcolm gave a step by step plan on how to figure out the leak. Replaced a few items but leak was still there. Last resort was remove part of ceiling. Malcolm found the issue. A crack in the trap was causing the leak. Installed a new one, the leak is now gone. He also replaced our kitchen faucet. Malcolm is very knowledgeable and kind. He explained every step he was taking. My husband and I knew we were in very capable hands. We will definitely be having Malcolm back to the house for any of our future plumbing needs.!!

    Answer from pro:

    Dear Steph P, Thank you for your detailed review. We're thrilled to hear that Malcolm was able to resolve the issues with your master bathroom tub and ceiling leak. It's great to know that his step-by-step approach, expertise, and clear communication made you feel confident in the work being done. We're also glad he could assist with replacing your kitchen faucet. Your kind words about Malcolm's knowledge and kindness are much appreciated. We look forward to assisting you with any future plumbing needs. Best regards, The Orella Group Team
    Reply created 17 Jun 2024
  • David Flaherty
    Rating: 5 out of 5
    Review left on 12 Apr 2024

    Leak in ceiling inspection

    I reached out to Orella group with a concern I had regarding a leak. They worked to accommodate my schedule even though they were fully booked. Came out and provided excellent advice and assurance. Won't hesitate to reach out again should the need arise.

    Answer from pro:

    Dear David, Thank you so much for taking the time to share your positive experience with Orella Group. We're delighted to hear that our team could accommodate your schedule and provide the advice and assurance you needed regarding the leak. Your satisfaction is our top priority, and we're thrilled to know that you won't hesitate to reach out again in the future. Should you have any more concerns or need assistance, please don't hesitate to contact us. Best regards, The Orella Group Team
    Reply created 12 Jun 2024
  • Natalie MacKay
    Rating: 5 out of 5
    Review left on 12 Dec 2023

    Leak in shower faucet

    I had a leak in my shower faucet which needed the cartridges replaced. Orella Group was busy, but found time to fit me in to resolve the issue. Jack was a very professional and knowledgeable young man. He replaced the cartridges and answered all of my questions. The cost for the service was very reasonable. I highly recommend Orella Group.

    Answer from pro:

    Dear Natalie, Thank you for sharing your experience with Orella Group. We're glad to hear that we could find time to fit you in despite our busy schedule. It's wonderful to know that Jack provided professional and knowledgeable service, answered all your questions, and resolved the issue with your shower faucet. We strive to offer quality service at reasonable prices, and your recommendation means a lot to us. Please don't hesitate to reach out if you need any further assistance. Best regards, The Orella Group Team
    Reply created 12 Jun 2024
  • Phillip Grace
    Rating: 5 out of 5
    Review left on 4 Aug 2023

    Excellent

    Super helpful & excellent service/communication! Appreciate the hard work and fully recommend their service. Adam was very knowledgeable & actioned our plan accordingly.

    Answer from pro:

    Thank you so much for your kind words and positive feedback! We're thrilled to hear that you found our service helpful and that Adam provided excellent communication throughout the process. We take pride in delivering top-notch service and ensuring that our customers' needs are met. Your recommendation means a lot to us. If you ever need assistance again in the future, please don't hesitate to reach out. We're here to help!
    Reply created 31 Aug 2023
  • Customer of Orella Group
    Rating: 5 out of 5
    Review left on 20 Jun 2023

    Plumbing

    Professional, reliable company. Was able to complete the work in a timely manner and the prices were fair.

    Answer from pro:

    Thank you for the review. We appreciate the kind words.
    Reply created 20 Jun 2023
  • HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jun 2023

    Plumbing Service

    Adam and his team at Orella Group were an absolute pleasure to work with from beginning to end. They were communicative, punctual and professional and its evident that they truly take pride in their work. Would gladly recommend them to anyone needing any plumbing work done to their home or commercial space.

    Answer from pro:

    Thank you!
    Reply created 22 Jun 2023
  • Customer of Orella Group
    Rating: 5 out of 5
    Review left on 19 Jun 2023

    Plumber All Stars

    Had a wonderful experience with Adam from Orella Group, he arrived on time and explained the problem to me in detail and what he was going to do to fix the problem. Will be using again.

    Answer from pro:

    Thank you! Adam will be thrilled to hear you enjoyed your experience with us.
    Reply created 20 Jun 2023