Nice guys. Young guys. I bit light on experience and understanding.
I hired Ryan and Kyle to complete some work on my back yard including: a) interlock b) landscaping c) electrical d) framing/insulation for a fireplace and tv; e) various inground hot tub structural and finishing.
Overall I would say their work is of good quality.
Here are my issues:
1) They attempted to invoice me for work already performed, billed and paid for (which I caught during my review)
2) They attempted to not apply their contractually agreed upon discount for not completing work on time (which I caught on my review)
3) They performed electrical work that did not pass inspection that had to be redone. This bill was levied on the home owner, rather than taking responsibility for their trades error. I reached out to the them several times to take responsibility for it which they failed to do.
4) They had agreed to have their trade in to do some wall tiling, which the trade cancelled on the day before. The quote was in the $3,000 to $4,000 dollar range. Which I agreed to . Failing their trade, I was able to secure another trade on my own from Home Stars for approximately $1,200 to complete the work.
I was to have more work with them, IE sprinkler systems, but they quoted me $10,000 after the trade directly quoted me $6,000 for the work. I understand people need to make money, but not by taking the whole hand paying them.
Overall, good work, questionable attention to detail and/or integrity, I would say they are on the expensive side of competition out there.
I would have let all of the above go, had the company been willing to stand behind their electrical work and not stick the homeowner with the bill to fix things.
Hence, you have my shared experience above.
thank you,
Taylor Cox, CPA, CA, CFA
Update: The Company has not reached out to the home owner to resolve this matter. The response to the review was just an non-genuine attempt to save face publicly by the Company. It would appear the company has no interest in doing the right thing; it's more about making and saving money.
