Toronto Electrical Experts reviews (28)

Thanks for taking the time to write a review! We at TEE pride ourselves on our customer service and are happy we were able to help out. Let us know if we can be of service in the future!

Thanks Angela, for taking the time to write a review! We're glad you were pleased!

Thanks for your kind words Al! We're always happy to help out!

Hi James - Thank you for your frank review. We always welcome customer feedback. As a result of your comment about the mud in your house, I have now made it policy that our employees are to wear disposable booties over their work-boots whenever they enter a customer's home. The nature of our industry is such that emergencies often arise that supersede scheduled service calls. We are glad that we were able to shuffle our crews around in order to accommodate the appointment time that you had requested. The crew did bring scaffolding to reach your 22 ft. ceilings but when there, realized that ladders were required as well. We make every effort to bring all necessary equipment and materials with us, but sometimes we do need to go pick up additional equipment and/or materials. Accidents do sometimes happen, and when our master electrician followed up with you by phone the next day, he offered to replace the damaged crystal, and return to install it. When accidents happen, Toronto Electrical Experts is willing to do what it takes to make things right. Please don't hesitate to call us for any of your electrical needs at any time, and we welcome any additional feedback that you have for us. Regards, Karen Toronto Electrical Experts

Hi David - Thanks for taking the time to write a review! We are happy to help you out any time and hope you and your family are enjoying the new LED lights! Warm regards, The Toronto Electrical Experts family.

Hi Dorothy - Thanks for taking the time to write a review. We are proud to support Canada's Veterans and we are very pleased that you are happy with our work. Best regards, The Toronto Electrical Experts family

Hi Stephanie - Thanks for your kind words. We were more than happy to help out and look forward to hearing from you in the future. Best wishes to you and your family for a happy and safe holiday season!

Hi Joe - We always welcome feedback from our customers. There is no question that your house was indeed a tough job and we stand behind our workmanship. As we made you aware at the time of completion, in addition to the work that we quoted and for which you ultimately paid for, we did additional work, valued at approximately $2500.00 for you at no cost, in order to ensure that your home was completely safe. We would like to address the issues that you have raised individually. We did not see any moulding that had been drilled through, nor did you bring any such issue to our attention on site. Had you done so, we most certainly would have made a repair, had we incurred such damage. Our Master Electrician pointed out to you a piece of baseboard on the bottom of the door trim that had been drilled through. When asked if that was pre-existing, your response was that you didn't know. Had you believed that we caused that damage, and that it was not the result of other trades that you had in the house, you only needed to say so and we would have made the repair. Yes, we did drill into a light fixture in the ceiling while using a 6 foot drill bit that was required for the job. Our Master Electrician immediately brought this to your attention and apologized profusely, and you responded that it wasn't a big deal because you were going to get rid of it. In terms of payment, our payment schedule for a job of this magnitude, as is the case for most trades, is to receive a deposit of 50% upon signing the contract, a progress payment, usually 50% of the outstanding balance during the job and the final balance upon our completion of the work. Not upon inspection. This was the schedule that we adhered to. And as we did point out to you, the initial inspection failed only because of a defective arc fault breaker that our supplier gave us in error, as it had been marked for recall. You wanted this job completed quickly and to facilitate this, we worked right through the weekend, without charging a premium, in order to finish your house within the time frame that you pushed for. Again, we do stand behind our work and while you did not raise any concerns about deficiencies at the time of completion, if there are any such issues, we would be more than happy to return and make any necessary alterations. Please contact our office in order to address any such issues and we will schedule a time to return.

Pat, thank you for your review. We are thrilled that you are happy as we pride ourselves on our customer service. We look forward to helping you with any electrical needs that may arise in the future.