Toprock Wall Systems Ltd.

Rating: 5 out of 5

Toprock Wall Systems Ltd. reviews (53)

  • Review from Dave Claerhout
    Rating: 5 out of 5
    Review left on 29 Apr 2013

    Exterior Stucco

    Cuma was very professional and focused on providing a good customer experience. From the start he was punctual, candid and informative. His written quote was detailed, and this level of detail gave me confidence that I would get exactly what I wanted. The quality of work was excellent and I’m very happy with the final result. I’m also very happy with how the site was thoroughly cleaned up and all the home fixtures that needed to be removed were reinstalled.

    Answer from pro:

    Hi Dave, It makes our company very proud to know that we have very satisfied homeowners like yourself. We strive to serve the best customer care as well as the end-result of all of our projects to endure quality service to all of our customers. Once again, it makes us twice as delighted that our customers are pleased. Thank you for your review here on home stars. Regards, Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS LTD.

    Reply created 30 Apr 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Nov 2012

    Stucco complete exterior of house

    We interviewed a few stucco contractors found on Homestars and a referral from a friend and we found Cuma proved to be most professional, informative and responsive. Despite our house being small in comparison to the big jobs Cuma usually performs his treatment of us was stellar. We did not know much about the technical aspects of the stucco process so Cuma took the time to explain the details to us to ensure we were comfortable. We are very detailed oriented so there were several sessions to answer the various questions we thought of. Furthermore, Cuma provided previous clients that we could contact and actually visit so we were able to validate his claims by objective third parties. Cuma's team was hard working and professional we had several comments from the neighbours about how impressed they were by the team's workmanship and how tidy they left the property. The house looks great and fits into the surrounding neighborhood. I specifically delayed writing my review months after the job was to complete so I could comment on post project experience. We only had one small incident where we noticed that a little caulking was missed from around the fence. I contacted Cuma who returned my call within the day and had someone out to fix the issue within a few days. Also this year we did not have to turn on the heat as early as normal and actually the furnace does not kick in as much as it used to because the house is so much warmer. We are very impressed with Cuma the person and his work - he has integrity, he is kind and considerate. We will gladly do business with him in the future. Many thanks Cuma and team!

    Answer from pro:

    Caroline, I am very satisfied with your opinion on the work my team and I have portrayed, splendid to know our work looks professional to our clients as well as your neighborhood peers. It is very unfortunate of the caulking incident very much due to lack of concentration but a solution was resolved with the issue. Looking forward to working with you yet again.Thank you for your polite feed back on our work. Regards Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS LTD.

    Reply created 13 Nov 2012
  • Review from Flux Developments
    Rating: 5 out of 5
    Review left on 30 Jul 2012

    Second Storey Stucco

    Cuma and crew came highly recommended from a client. We used Toprock for our first development project and were 100% satisfied. the Stucco made the home look like a masterpiece. Toprock was professional, punctual and the work was perfect. We have already used Toprock on our second project , with the same results…. 2 for 2~ Thanks Cuma Linda and Donny- Flux Deveopments

    Answer from pro:

    Hi Lina and Donny, I do not know how I could emphasize my joy for working with the two of you. Having worked with you on several occasions have been such an honor. I look forward to future business with you again, and thank you very much for your kind work, Leaving our customers satisfied is something my crew and I strive for. Regards, Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS LTD.

    Reply created 31 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 24 Jul 2012

    Stucco Addition

    We had Toprock Stucco our new addition. Cuma and his crew were excellent. The were on time and worked quickly - but with care. We have had several positive comments on the quality of the work from other contractors. I would recommend Cuma and his crew.

    Answer from pro:

    Hi, Habeeb It is such a delightful feeling to know that my customers are pleased with the work I have done. Thank you once again. Regards, Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS

    Reply created 24 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 23 Jul 2012

    Removal of old stucco, addition of new stucco/EIFS to entire house

    We interviewed several stucco contractors for the stuccoing/EIFS of our entire house. This was a big job as the old and deteriorating stucco had to be removed. Once we met Cuma, we knew that we wanted to hire Toprock. During our first meeting with Cuma, he was very professional, thorough, explained everything in great detail and answered the many questions we had. We felt very confident in hiring him. Cuma’s crew was highly skilled and hard working. Their workmanship was excellent. During the process, Cuma was always available to answer our questions and problem solve when any issues arose. For example, we had an issue with our window company and had a meeting set in the late evening with the window installer to work through the problems with the installation. Cuma did not need to do so, but he came to the meeting in the late evening (10:00pm) to ensure that his stucco work would not be compromised in any way by the problem with the window installation. Cuma and his team did not hesitate like several other companies when they learned of our east facing elevation, which was only 23.5" inches away from our neighbours wall! Cuma had 18" inch scaffolding which he carefully installed and had a full crew applying all layers of EIFS on what seemed like a near impossible area. Other crews told us they would not even attempt that. Cuma consistently went above and beyond throughout the entire stucco installation process. Toprock has an excellent relationship with Durex/DuraBond, whose representatives came out to ensure everything was up to code (which it was). Toprock uses Quantum channeled insulation, which not all companies use in order to cut corners. We could not be happier with the work that was done. Our house looks really really beautiful! We highly recommend Cuma and Toprock. You will not be disappointed in hiring them.

    Answer from pro:

    Hi Anastasia Thank you for sharing your honest opinions based upon our company's workmanship. I am very joyful that you are satisfied with how your home looks now. My team and I worked very hard and persistently to meet your needs and it seems as though we have managed to achieve that, which of course is our pleasure, and makes me so much more happy that you are happy with your home. Regards, - Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS

    Reply created 24 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 20 Jul 2012

    EIFS (stucco) on all exterior walls

    The project involved about 6500 sq ft of stucco work. The work included the replacement of the front roof flashing but keep the old flashing on the rear roof. Also one of the east wall on the rear building needed to be modified in order to provide better water protection between the front roof and this wall. Also, a bulk head was built to enclose the horizontal down sprout for better appearance. Basically we asked the stucco contractor to act as a general contractor for all these work plus caulking. We, as owner, would complete the gas pipe alteration, exterior electrical fixtures and roofing work that are required. The work was done in two phases because of its size. The work was done professionally and the workmanship was first class. The crew members worked efficiently that the entire project was done in a month's time which was a lot faster than we expected. We first met Toprock in November last year where we went through all the details as much as we could. The work was scheduled to be done in May of this year. Disputes did arise, possibly of this time lag, in several occasions that the contractor forgot what we have discussed. The main issue was that the contractor forgot all the metal flashing were to be finished by them though my roofing contractor had repaired the roof. Fortunately we have put down the specific requirements in the contract prepared by us and not the one prepared by the contractor. It is very important any owner should make sure that all the details are written in a clear and explicit way and not in any vague terms. The other issue is about change of order. There was no firm solution on how to cover the horizontal pipe in the first place when we signed the contract. The solution only came when the work was started. The contractor charged a very high premium for such alteration in the first place but changed later to be based on the the actual labor and materials. The lesson is that as owner, we should finalize the design and get a concrete price before entering into a contract. From the point of stucco work itself, this is really a good contractor. However, you have to be very careful if the stucco work need to be interfaced with other trade. Although we have few issues, we would still consider that this is a good contractor to work with. They are responsible to their work and will try their best to do it right. They listened to your concerns. They provided you with a good schedule on when they will start the work. It gives you sufficient time and a reliable one to plan ahead. Finally, we would like to show our appreciation to Cuma and his team for doing such a fine job. Thank you.

    Answer from pro:

    Hi Mr, Benton Having read your review has made me very much delighted and proud once again to satisfy a customer. I had also enjoyed my time working and planning the project with you. Thank you once again. With Regards, Cuma Simsek owner/operator TOPROCK STUCCO & WALL SYSTEMS

    Reply created 24 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 12 Jul 2012

    Stucco for entire house

    Cuma and team did a wonderful job removing all the aluminum siding and replacing it with stucco. Cuma was very detailed in explaining what needs to be done and why. This was great as I am a first time home buyer and do not know much about home renovations. In fact, Top Rock was one of 4 or 5 companies I requested a quote for and theirs was the only one that detailed exactly what is to be done and what product to be used. Throughout the project, Cuma was very patient and his crew was quick and very efficient. Many neighbours and friends have already comment how beautiful the house now looks! Thank you again Cuma and team for an awesome job!

    Answer from pro:

    Hi Jennifer, Words cannot explain my delightful thoughts on making a customer extremely satisfied, as this is something I strive to do everyday. I would like to thank you for choosing Toprock Stucco as your choice for stucco and wall renovations. Your kind words are very much appreciated. Regards- Toprock Stucco

    Reply created 13 Jul 2012
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 8 Jan 2012

    Stucco front face of home

    Cuma and his crew did a great job of removing the old 1950's faux stone cladding from the front of the house and replacing it with stucco. The house looks completely refreshed and contemporary. It's difficult to choose colour from small swatches so it's a good idea to paint a large sample board and look at it in all light variations before selecting the stucco colour. Cuma patiently dealt with all my concerns and responded promptly to every communication. The job was completed exactly in the time estimated and with an excellent quality level of finish.

    Answer from pro:

    Hi Kathryn, We are gald to know that you are satisfied with the end result of the exterior of your home. It was a pleasure working as a team to implement the very best performance on your home. Thank you for your kind words, and we hope to work with you soon Kathryn. Regards, TOPROCK STUCCO & WALL SYSTEMS

    Reply created 11 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 5 Sep 2011

    Repair stucco and paint stucco in front of house

    Cuma was a pleasure to work with. He responded promptly to all my requests, kept in touch with me so I did not have to always initiate calls, kept me up to date. Outcome was excellent

    Answer from pro:

    Hi Joel, We try our very best to maintain communication with our customers, we understand ones excitement for a newly refurbished stucco finish and respond to all of our customer promptly. Thank you for choosing us, and as well as your knd words. Regards, TOPROCK STUCCO & WALL SYSTEMS

    Reply created 11 May 2013
  • Review from HomeOwner
    Rating: 5 out of 5
    Review left on 7 Aug 2011

    Repairing Stucco

    We bought our house new (10 years ago) but unfortunately the stucco company didn't allow enough time for the product to dry and it had started to crumble in places. We were very happy to have chosen Toprock Wall Systems. Cuma was very patient, answered ALL my questions and always emailed or called when he was on his way to meet me. He was always punctual (even arrived early) and helped us in more ways than one. He explained why he had to do more repairs than I had anticipated and pointed out other things that should also be attended to. e.g. pipes that needed painting, air conditioning unit needed new insulation on the pipes, windows needed re-caulking. He re-stuccoed one side of the house, repaired broken moulding, sprayed all the window ledges and other areas where the stucco was crumbling (between the houses). We inspected the job when it was finished and he wasn't happy with one persons attempt to caulk the area. HE found another person to re-do the job and it was completed the next day. There was quite a bit of debris left from the work and I mentioned this. He totally agreed that it needed to be dealt with and it was also remedied the next day. After dealing with so many contractors, it was a pleasure to do business with Cuma. We wish him continued success.

    Answer from pro:

    Hi Megan, I can only imagine the hassle you had been through as this work trade does tend to employ very untalented contractors. It was fortunate that you came across Toprock Wall System Ltd. And also, that you were very pleased with the service and end result. It was also a pleasure working with you too Megan. Thank you for your kind words. Regards, TOPROCK STUCCO & WALL SYSTEMS

    Reply created 11 May 2013